MTH Networks - INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: IP25 – Incident details

All systems operational

INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: IP25

Resolved
Partial outage
Started about 1 month agoLasted about 9 hours

Affected

OFNL

Operational from 3:22 PM to 11:55 PM

Updates
  • Update
    Update

    Customers should now find all services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Engineers will re-attend site in the morning to complete works related to restoring resilient connectivity, which will not impact services.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Resolved
    Resolved

    This incident was closed on Wednesday, November 13th, 2024 at 23:55hrs.

  • Monitoring
    Monitoring

    Work to restore service was completed at 18:00 on 13/11/24.

    Customers should now find broadband Internet services to be working as expected.

    We will continue to work on the recovery of Voice services.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Identified
    Identified

    Our engineer is currently in attendance at one of our core network sites with an engineer from our third-party, investigating the equipment failure.

    We are continuing to work to resolve this issue and a further update will be provided as soon as possible.

  • Investigating
    Investigating

    We are currently experiencing a network incident in Thetford, IP25 affecting voice and data services. Engineers working on the issue have identified an problem with third party equipment in our core network. We have engaged the third party provider and are awaiting their arrival at 6PM (18:00) today.