MTH Networks - INCIDENT AFFECTING INTERNET SERVICES: Greenwich SE10 – Incident details

MS3 experiencing partial outage

INCIDENT AFFECTING INTERNET SERVICES: Greenwich SE10

Resolved
Degraded performance
Started about 2 months agoLasted about 2 hours

Affected

OFNL

Degraded performance from 10:35 AM to 12:05 PM

Updates
  • Resolved
    Resolved

    Please find an update below:

    Update (11 Apr 2025 12:37hrs)
    This incident was closed on Friday, April 11th, 2025 at 12:37hrs.

    Update (11 Apr 2025 11:57hrs)
    Work to restore service was completed at 11:55 on 11/04/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Some customers may have to reboot their ONT to restore service.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Investigating
    Investigating

    The OFNL Network have made us aware of an ongoing incident in the XXXX region:

    Please do not reset your network equipment.

    We apologise on behalf of The OFNL Network for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.

    Thank you for your patience and understanding.