MTH Networks - OFNL INCIDENT: INCIDENT AFFECTING INTERNET SERVICES (LU5) (348246) – Incident details

MS3 experiencing partial outage

OFNL INCIDENT: INCIDENT AFFECTING INTERNET SERVICES (LU5) (348246)

Resolved
Partial outage
Started about 1 month agoLasted about 9 hours

Affected

OFNL

Partial outage from 3:10 AM to 12:30 PM

Updates
  • Resolved
    Resolved

    Please find an update below:

    Work to restore service was completed at 13:16 on 02/05/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Identified
    Identified

    Please find an update below:

    We have identified a suspected fibre cable break between our equipment and our third-party service provider.

    Engineering teams have been dispatched to investigate further.

    Further updates will be provided when new information becomes available.

  • Update
    Update

    Please find an update below:

    Our team is actively diagnosing the issue.

    We are now dispatching a field engineer to site to continue the investigation.

    We will update you again by 08:00

  • Investigating
    Investigating

    The OFNL Network have made us aware of an ongoing incident in the Dunstable LU5 region:

    We have identified a suspected fibre cable break between our equipment and our third-party service provider.

    Engineering teams have been dispatched to investigate further.

    Further updates will be provided when new information becomes available.

    Please do not reset your network equipment.

    We apologise on behalf of The OFNL Network for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.

    Thank you for your patience and understanding.