MTH Networks - OFNL INCIDENT: Birmingham, B5 (id: 348445) – Incident details

MS3 experiencing partial outage

OFNL INCIDENT: Birmingham, B5 (id: 348445)

Resolved
Partial outage
Started 29 days agoLasted about 22 hours

Affected

OFNL

Partial outage from 8:00 PM to 6:06 PM

Updates
  • Resolved
    Resolved

    Please find an update below:

    We have been advised by our third party provider that services should now be restored.
    Work to restore service was completed at 00:52 on 03/05/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Update
    Update

    Please find an update below:

    Our third party provider have advised that this issue is till ongoing and have not yet advised a timescale for restoring services, we will provide updates as we receive them.

  • Investigating
    Investigating

    The OFNL Network have made us aware of an ongoing incident in the B5 region:

    We have a network incident in Birmingham B5 affecting internet services. Our team have identified an issue with a third party that supplies services to us in the area. We are working with our supplier and will provide further updates as they become available or by 10PM.

    Please do not reset your equipment.

    Please do not reset your network equipment.

    We apologise on behalf of The OFNL Network for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.

    Thank you for your patience and understanding.