MTH Networks - OFNL INCIDENT: Ashford, TN27 (id: 348447) – Incident details

MS3 experiencing partial outage

OFNL INCIDENT: Ashford, TN27 (id: 348447)

Resolved
Partial outage
Started 28 days agoLasted about 5 hours

Affected

OFNL

Partial outage from 6:22 AM to 11:09 AM

Updates
  • Resolved
    Resolved

    Please find an update below:

    We have started to see services restore but have not had confirmation from our third party supplier. We will continue to monitor services to ensure they remain stable. We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Identified
    Identified

    Please find an update below:

    Engineers investigating the issue have identified an issue with a third party who supply services to us in this area, We are working with the supplier and will have a further update once they have attended the local exchange in 3 hours. Our next update will be at 1 PM.

  • Investigating
    Investigating

    The OFNL Network have made us aware of an ongoing incident in the TN27 region:

    We have a network incident in Ashford TN27 affecting internet services. Our team are looking into this and will provide an update by 09:30

    Please do not reset your equipment.

    Please do not reset your network equipment.

    We apologise on behalf of The OFNL Network for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.

    Thank you for your patience and understanding.