MTH Networks - Status Page

OFNL - Operational

97% - uptime

MS3 - Operational

100% - uptime

Freedom Fibre - Operational

100% - uptime

Openreach - Operational

100% - uptime

Vodafone - Operational

100% - uptime

VoIP - Operational

100% - uptime

Recent notices

October 13, 2024

October 12, 2024

(323385): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES - NN5, NN7
  • Resolved
    Resolved

    Please find an update from the OFNL Network below:

    Update (12 Oct 2024 19:08hrs)
    Our engineers located the fault and restored services at 18:08 on 12/10/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Investigating
    Update

    Please find an update from the OFNL Network below:

    Update (12 Oct 2024 16:00hrs)
    Our engineers are continuing with their cable tracing work.

    As soon as we know more we will provide an update.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Investigating
    Update

    Please find an update from the OFNL Network below:

    Update (12 Oct 2024 13:30hrs)
    Our engineers arrived on-site 12:00hrs and found a break in the fibre optic cable that feeds our voice and broadband services.

    Our engineers are actively tracing the cable fault.

    We will provide a further update as soon as possible

  • Investigating
    Update

    Please find an update from the OFNL Network below:

    Update (12 Oct 2024 10:32hrs)
    Engineers are currently investigating the issue.

    We have dispatched an engineer to site to perform physical checks, but do not have an ETA.

    We will provide an update as soon as possible.

  • Investigating
    Investigating

    Location: Northampton NN5, NN7.

    We are currently experiencing a network incident in the Northampton NN7 area affecting voice and broadband services. Engineers are currently investigating the issue and will provide an update as soon as possible.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.

October 11, 2024

October 10, 2024

October 09, 2024

October 08, 2024

October 07, 2024

October 06, 2024

October 05, 2024

October 04, 2024

October 03, 2024

October 02, 2024

(322207): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES - Oxford OX44
  • Resolved
    Resolved

    This incident has been resolved. Please find the updates for this below:

    Update (02 Oct 2024 18:04hrs)
    This incident was closed on Wednesday, October 2nd, 2024 at 18:04hrs.

    Update (02 Oct 2024 18:04hrs)
    Work to restore service was completed at 17:24 on 02/10/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

    Update (02 Oct 2024 16:49hrs)
    It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area.

    Third Party engineers are due to attend their site at 19:00.

    A further update will be provided after 19:30 on 02/10/2024.

    We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible.

  • Identified
    Identified

    Location: Oxford OX44

    We are currently experiencing a network incident in the Oxford OX44 area affecting voice and broadband Internet services. Engineers are currently investigating the issue and will provide an update as soon as possible. Please do not reset your equipment. We apologise for any inconvenience this may cause

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.

National UK Network: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES
  • Resolved
    Resolved

    Please find the latest update from our network partners regarding this incident below:

    Update 14:40:

    We've had the below confirmation of closure of this incident at this time: "An issue has been identified with multiple customers reporting connectivity issues with broadband. The Technical Lead has identified external DNS events occurring upstream from DCS infrastructure. This caused a drop in broadband traffic Monitoring shows that the traffic returned to expected levels at 12:56 Network teams are actively monitoring and have mitigation processes in place if a another drop is detected"

  • Identified
    Identified

    Currently, we are seeing a few updates regarding the network status on the National UK Network. Please view these below:

    "Update 13:05: We are seeing network traffic beginning to return to normal, further investigation is continuing into the root cause however other services outside of the network have been seen to have impact at the same time so there may be a wider source. Further detail will be provided by 3pm. 

     

    02/10 12:10: We've recently had reports of some broadband connections without service starting around 11:55, this has been raised as a P1 issue into our network partner teams. Further update to be provided by 13:10"

    We do apologise for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible, as we await for further updates by them now.

(322114): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES - Coventry CV6 & CV7
  • Resolved
    Resolved

    Update (02 Oct 2024 13:24hrs)
    This incident was closed on Wednesday, October 2nd, 2024 at 13:24hrs.

    Update (02 Oct 2024 13:24hrs)
    Work to restore service was completed at 10:45 on 02/10/2024 and no further impact was seen on the shared fibre optic cable. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Identified
    Update

    Our engineers are continuing investigation into the problem and believe that work by a third-party on a shared fibre optic cable may have had a negative impact on us.

    Services should be restored at this time, however, we are continuing to work with the third-party to resolve this issue and a further update will be provided as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Identified
    Identified

    Location: Coventry CV6 and CV7

    We are currently experiencing a network incident in the Coventry CV6 and CV7 areas affecting voice and broadband Internet services.
    Engineers are currently investigating the issue and will provide an update as soon as possible.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.

October 01, 2024

September 30, 2024

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