MTH Networks - Status

Investigating
April 17, 2026 at 12:38 PM
Investigating
April 17, 2026 at 12:38 PM
Good Afternoon all,
We hope that you are all well.
Unfortunately, following the completion of the OFNL maintenance in the CM0 area yesterday, around 2PM, we are seeing a small number of connections that are unable to get back online.
Given this, we are raising this post to keep track of the ongoing case and update it as necessary.
We are deeply sorry for the extended impact, and we are investigating this from top to bottom to resolve it as soon as possible.
Thank you for your understanding and patience regarding this matter.
Kind Regards,
Tommy

Identified
April 17, 2026 at 8:37 AM
Identified
April 17, 2026 at 8:37 AM
Please see update below:
- Update (17 Apr 2026 09:37hrs)
  We have identified the fault affecting the site. To resolve this issue, we need to remotely reboot a key piece of network equipment.
  To minimise disruption to other customers, this work will be carried out as emergency maintenance from midnight tonight.
  
  Fewer than 1% of customers on the site are currently impacted, and completing the reboot earlier would risk affecting additional customers who are not experiencing any issues.
  
  We apologise that we are unable to restore service for affected customers immediately and appreciate your patience while we complete this work as quickly and safely as possible.
Investigating
April 17, 2026 at 8:00 AM
Investigating
April 17, 2026 at 8:00 AM
The OFNL Network has made us aware of an ongoing incident in the following location(s):
- Corby: NN17, NN18
PLEASE DO NOT RESET YOUR NETWORK EQUIPMENT!
We apologise on their behalf for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.
Thank you for your understanding.

Identified
April 16, 2026 at 4:43 PM
Identified
April 16, 2026 at 4:43 PM
Please find the latest update below:
Work to restore service was completed at 17:43 on 16/04/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Investigating
April 16, 2026 at 4:14 PM
Investigating
April 16, 2026 at 4:14 PM
The OFNL Network has made us aware of an ongoing incident in the following location(s):
- B1 Birmingham
PLEASE DO NOT RESET YOUR NETWORK EQUIPMENT!
We apologise on their behalf for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.
Thank you for your understanding.

CityFibre Maintenance

Scheduled for April 17, 2026 at 11:00 PM – April 18, 2026 at 5:00 AMabout 6 hours

Planned
April 17, 2026 at 11:00 PM
Planned
April 17, 2026 at 11:00 PM
CityFibre are conducting planned maintenance on their network. Affecting Services to the below areas:
Hartlepool, Ipswich, Kettering, Rothwell, Lincoln
A brief Service Outage will be expected during the maintenance window.

CityFibre Maintenance

Scheduled for April 18, 2026 at 11:00 PM – April 19, 2026 at 5:00 AMabout 6 hours

Planned
April 18, 2026 at 11:00 PM
Planned
April 18, 2026 at 11:00 PM
CityFibre are conducting planned maintenance on their network. Affecting Services to the below areas:
Leeds, Leicester
A brief Service Outage will be expected during the maintenance window.

8 maintenance periods are scheduled

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