MTH Networks - 262914: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES – Incident details

Please find an update from the OFNL Network below:

Work to restore service was completed at 08:04 on 21/06/23. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (20 Jun 2023 15:28hrs)
Our engineers are on-site installing the temporary generator to supply Low Voltage power.

Power should be restored within the hour, along with customer services.

After this, services will remain at risk until the permanent power solution has been put in place, which we are also currently progressing.

We apologise for any inconvenience this may cause.

Update (20 Jun 2023 13:42hrs)
The power could not be sustained on the previously mentioned temporary solution. As such, we have now directed another of our engineers to attend site with a generator which should provide more reliable temporary power.

We will provide a further update as soon as the engineer provides us with their ETA. The power should be restored shortly after their arrival, along with customer services.

After this, services will remain at risk until the permanent power solution has been put in place, which we are also currently progressing.

We apologise for any inconvenience this may cause.

Update (20 Jun 2023 12:02hrs)
We have identified that our equipment has been affected by a loss of low voltage power.

Our engineer on-site is organising temporary power. You may still experience a loss of service until power is fully restored.

Please do not reset your equipment.

We will provide an update as soon as possible or within 2 hours.

We apologise for any inconvenience this may cause.

Update (20 Jun 2023 09:20hrs)
Engineers have been investigating this outage. We are unable to ascertain the nature of the outage so we have dispatched a Field Engineer to visit the site.

Our Field Engineers ETA is 10:30.

We will continue to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.