MTH Networks - 264158: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES PO19 – Incident details

Update (29 Jun 2023 18:38hrs)
Work to restore service was completed at 18:30 on Thursday 29/06/2023. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (29 Jun 2023 11:29hrs)
Engineers are on-site and progressing with the fibre repair work.

Further updates will be provided as soon as possible.

We apologise for the inconvenience caused and thank you for your patience.

Update (29 Jun 2023 07:47hrs)
Engineers are expected to be on-site this morning to progress the planned fibre-strike repair work.

Further updates will be provided as soon as possible.

We apologise for the inconvenience caused and thank you for your patience.

Update (28 Jun 2023 14:39hrs)
Engineers have been investigating the problem and found that this incident has been caused by a fibre-strike, by a third-party working on-site.

Third-party engineers are scheduled to perform repair works tomorrow, 29/06/23.

Further updates will be provided as soon as possible.

We apologise for the inconvenience caused and thank you for your patience.