MTH Networks - 271827: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES, RH15. – Incident details

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271827: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES, RH15.

ResolvedDegraded performance

Affected

OFNL

Degraded performance from 2:19 PM to 2:20 PM

  • UpdateUTC

    Update (24 Aug 2023 09:25hrs)
    This incident was closed on Thursday, August 24th, 2023 at 09:25hrs.

  • ResolvedUTC

    Update (24 Aug 2023 09:25hrs)
    Work to restore service was completed at 08:04 on 24/08/2023. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • InvestigatingUTC

    We are currently experiencing a network incident in Burgess Hill, RH15 affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.