MTH Networks - 276177: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: WR2 – Incident details

Experiencing minor outage

276177: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: WR2

Resolved
Partial outage
Started almost 3 years agoLasted 1 day

Affected

OFNL

Partial outage from 8:54 AM to 11:05 AM

Updates
  • Resolved
    UTC
    Resolved

    Update (29 Sep 2023 11:30hrs)
    Work to restore service was completed at 11:05 on 29/09/2023. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Update
    UTC
    Update

    Update (28 Sep 2023 12:09hrs)
    Engineers on site have identified the damage to require specialist equipment. Due to this requirement we will need to reattend tomorrow to carry out repairs.

    We will provide an update once engineers are on site, this is expected to be around 11:00 tomorrow 29th Sept

    We apologise again for the inconvenience caused and thank you for your patience.

  • Identified
    UTC
    Identified

    Update (28 Sep 2023 10:06hrs)
    Engineers are currently on site investigating this issue. We have identified damage to cables linking this site to the local exchange.

    We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Investigating
    UTC
    Investigating

    276177: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES
    Last updated:(28 Sep 2023 07:58hrs)
    Status: Currently open.
    Location: Worcester WR2.
    We are currently experiencing a network incident in Worcester WR2 6 affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.
    No updates for this incident yet.