MTH Networks - 276177: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: WR2 – Incident details

Update (29 Sep 2023 11:30hrs)
Work to restore service was completed at 11:05 on 29/09/2023. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (28 Sep 2023 12:09hrs)
Engineers on site have identified the damage to require specialist equipment. Due to this requirement we will need to reattend tomorrow to carry out repairs.

We will provide an update once engineers are on site, this is expected to be around 11:00 tomorrow 29th Sept

We apologise again for the inconvenience caused and thank you for your patience.

Update (28 Sep 2023 10:06hrs)
Engineers are currently on site investigating this issue. We have identified damage to cables linking this site to the local exchange.

We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.