MTH Networks - 276177: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: TN23 – Incident details

Experiencing minor outage

276177: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: TN23

Resolved
Partial outage
Started almost 3 years agoLasted about 3 hours

Affected

OFNL

Partial outage from 8:43 AM to 11:49 AM

Updates
  • Resolved
    UTC
    Resolved

    Update (29 Sep 2023 12:30hrs)
    This incident was closed on Friday, September 29th, 2023 at 12:30hrs.

  • Identified
    UTC
    Identified

    Update (29 Sep 2023 12:30hrs)
    Work to restore service was completed at 12:12 on 29/09/2023. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Investigating
    UTC
    Investigating

    **Location: Ashford TN23 **

    We are currently experiencing a network incident in Ashford affecting services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.