MTH Networks - 272761: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES – Incident details

All systems operational

272761: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES

Resolved
Partial outage
Started about 3 years agoLasted 41 hours 18 minutes

Affected

OFNL

Partial outage from 7:50 PM to 1:08 PM

Updates
  • Resolved
    UTC
    Resolved

    Update (01 Oct 2023 18:26hrs)
    Work to restore service was completed at 17:00 on 01/10/23.

    Customers should now find services to be working as expected.

    We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Identified
    UTC
    Identified

    Please find an update from the OFNL Network below:

    Engineers have been scheduled to attend site tomorrow, Sunday 01/10/2023.
    Their ETA is 11:00hrs.

    Once our engineers are on-site we will continue to work to resolve this issue.

    Further updates will be provided tomorrow.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Investigating
    UTC
    Investigating

    Location: ME10

    Following on from todays planned maintenance, we have identified an issue with fibre optic cabling at our site that is affecting a small number of customers.

    Engineers are currently investigating the issue and will provide an update as soon as possible.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.