(278994): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: Rotherhithe SE16 - Incident details - MTH Networks - Status

(278994): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: Rotherhithe SE16

Resolved

Partial outage

Started almost 3 years agoOctober 19, 2023Lasted 7 hours 34 minutesOctober 19, 20239:09 AM4:44 PMUTC

Affected

OFNL

Updates

Resolved
October 19, 2023 at 4:44 PMUTC
Resolved
October 19, 2023 at 4:44 PMUTC
Please find an update from the OFNL Network below:

Work to restore service was completed at 16:50 on 19/10/2023. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Investigating
October 19, 2023 at 9:09 AMUTC
Investigating
October 19, 2023 at 9:09 AMUTC
Location: Rotherhithe SE16

We are currently experiencing a network incident in Rotherhithe affecting services. Engineers are currently >investigating the issue and will provide an update as soon as possible or within 2 hours.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.

We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.