MTH Networks - INCIDENT AFFECTING BROADBAND AND VOICE SERVICES : SS4 – Incident details

All systems operational

INCIDENT AFFECTING BROADBAND AND VOICE SERVICES : SS4

Resolved
Partial outage
Started over 1 year agoLasted 32 minutes

Affected

OFNL

Partial outage from 8:46 AM to 9:18 AM

Updates
  • Resolved
    Resolved

    Update (02 Nov 2023 09:04hrs)

    This incident was closed on Thursday, November 2nd, 2023 at 09:04hrs.

    Update (02 Nov 2023 09:04hrs)

    Work to restore service was completed at 09:00 on 02/11/2023. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Identified
    Identified

    Last updated:(02 Nov 2023 07:21hrs)

    We are currently experiencing a network incident in Rochford SS4 affecting a small number of customer voice and data service's.

    Engineers are currently investigating the issue and will provide an update as soon as possible.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.
    No updates for this incident yet.