MTH Networks - (283368): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: SN1, SN3 and SN4 – Incident details

Please find an update from the OFNL Network below:

Work to restore service was completed at 17:09 on 23/11/2023. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Please find an update from the OFNL Network below:

Update (23 Nov 2023 17:23hrs)
Work to restore service was completed at 17:09 on 23/11/2023. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Please find an update from the OFNL Network below:

Update (23 Nov 2023 14:52hrs)
Our engineer on-site has narrowed down the location of the suspect fibre break.

A specialist fibre Emergency Repair Service (ERS) team is now onsite conducting fibre optic cable repair works.

We currently do not have an estimated time of restore.

We are continuing to work to resolve this issue and a further update will be provided as soon as possible.

Please find an update from the OFNL Network below:

Update (23 Nov 2023 12:40hrs)
Our engineers have been investigating the problem and have identified that this incident has been caused by a break to a fibre optic cable used to supply our services in this area.

Engineers are onsite and continuing to work to resolve this fault and further updates will be provided as soon as possible.

We apologise for any inconvenience caused.