MTH Networks - (289839): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: CM23 – Incident details

All systems operational

(289839): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: CM23

Resolved
Degraded performance
Started about 1 year agoLasted about 6 hours

Affected

OFNL

Degraded performance from 1:08 PM to 7:30 PM

Updates
  • Resolved
    Resolved

    Please find an update from the OFNL Network below:

    Work to restore service was completed at 19:10 on 18/01/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Identified
    Identified

    Please find an update from the OFNL Network below:

    Our engineers have been investigating the problem and have identified that this incident has been caused by a suspect break to a fibre optic cable used to supply our services in this area.

    Our engineer on-site has narrowed down the location of the suspect fibre break and we have requested help from our third party supplier.

    There is no Estimated Time of Repair(ETR) available at this time.

    We are continuing to work to resolve this issue and a further update will be provided as soon as possible

  • Investigating
    Investigating

    Location: Bishop's Stortford CM23

    We are currently experiencing a network incident in the Bishop's Stortford are affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.