MTH Networks - (294565): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES – Incident details

All systems operational

(294565): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES

Resolved
Partial outage
Started over 2 years agoLasted 3 hours 20 minutes

Affected

OFNL

Partial outage from 7:29 AM to 10:49 AM

Updates
  • Resolved
    UTC
    Resolved

    Please find an update from the OFNL Network below:

    Work to restore service was completed at 10:03 on 24-02-2024. Reason for outage: Third-party provider equipment failure.

    Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Identified
    UTC
    Identified

    Please find an update from the OFNL Network below:

    It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area.

    We are working with the provider to resolve this issue and a further update will be provided as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Investigating
    UTC
    Investigating

    Location: Dartford DA1

    We are currently experiencing a network incident in Dartford DA1 affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.