MTH Networks - 297192: INCIDENT AFFECTING BROADBAND SERVICES: BA5 – Incident details

All systems operational

297192: INCIDENT AFFECTING BROADBAND SERVICES: BA5

Resolved
Partial outage
Started 11 months agoLasted about 6 hours

Affected

OFNL

Partial outage from 10:11 AM to 4:12 PM

Updates
  • Resolved
    Resolved

    Update (15 Mar 2024 13:55hrs)
    This incident was closed on Friday, March 15th, 2024 at 13:55hrs.

    Update (15 Mar 2024 13:55hrs)
    Work to restore service was completed at 13:25 on Friday 15/03/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Update
    Update

    Update (15 Mar 2024 13:03hrs)
    Engineers are currently on site investigating this issue, We have found groundworkers on site have damaged our cables and we are working to repair the damage.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Identified
    Identified

    297192: INCIDENT AFFECTING BROADBAND SERVICES   Last updated:(15 Mar 2024 09:27hrs)

    Status: Currently open.
    Location: Wells BA5.

    We are currently experiencing a network incident in Wells BA5 affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    No updates for this incident yet.