MTH Networks - (ID): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES – Incident details

All systems operational

(ID): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES

Resolved
Partial outage
Started 11 months agoLasted about 18 hours

Affected

OFNL

Major outage from 3:02 PM to 5:56 PM, Partial outage from 5:56 PM to 5:56 PM, Operational from 5:56 PM to 8:48 AM

Updates
  • Resolved
    Resolved

    Update (27 Mar 2024 21:34hrs)
    This incident was closed on Wednesday, March 27th, 2024 at 21:34hrs.

    Update (27 Mar 2024 21:33hrs)
    Work to restore service was completed at 21:28 on 27/03/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

    Update (27 Mar 2024 19:11hrs)
    A Specialist team has been dispatched and they are expected at the break location at 20:15. Further updates will be provided once repair works commence.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Update
    Update

    Please find an update from the OFNL Network below:

    Engineers have been investigating the problem and found that there is a fibre break about 1 kilometre from site. We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Investigating
    Investigating

    **Location: Alcester B49**

    We are currently experiencing a network incident in the Alcester B49 area affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.