MTH Networks - INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: CV47 – Incident details

All systems operational

INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: CV47

Resolved
Partial outage
Started 8 months agoLasted about 7 hours

Affected

OFNL

Partial outage from 7:04 AM to 8:03 AM, Operational from 8:03 AM to 10:43 AM, Partial outage from 10:43 AM to 6:55 PM

Updates
  • Resolved
    Resolved

    Update (18 Apr 2024 14:31hrs)
    Third party engineers have found a fibre fault and are currently waiting for a second team to come an assist them in resolving the fault.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Investigating
    Investigating

    Please find an update from the OFNL Network below:

    Third party engineers have found a fibre fault and are currently waiting for a second team to come an assist them in resolving the fault.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Identified
    Identified

    Update (18 Apr 2024 11:27hrs)
    Third Party Engineers have arrive don site and have commenced end to end testing to identify the fault location.

    We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Investigating
    Investigating

    301117: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(18 Apr 2024 02:26hrs)

    Status: Currently open.
    Location: Southam, CV47.

    We are currently experiencing a network incident in Southam, CV47 affecting data and voice services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    Update (18 Apr 2024 07:47hrs)
    It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area.

    We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

    Update (18 Apr 2024 05:06hrs)
    An engineer is on their way to site to investigate the cause of the outage.

    We will provide a further update by 08:00.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.