MTH Networks - (301266): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES – Incident details

Experiencing minor outage

(301266): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES

Resolved
Partial outage
Started over 2 years agoLasted about 4 hours

Affected

OFNL

Partial outage from 10:00 PM to 8:07 AM

Updates
  • Resolved
    UTC
    Resolved

    Please find an update from the OFNL Network below:

    Work to restore service was completed at 02:46 on 19/04/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Update
    UTC
    Update

    Please find an update from the OFNL Network below:

    An engineer is on their way to site to physically inspect our equipment and find the root cause of the outage.

    We will provide a further update when there is a development, or by 04:00 at the latest.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Investigating
    UTC
    Investigating

    Location: Dartford DA1

    We are currently experiencing a network incident in Dartford, DA1 affecting data and voice services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.