MTH Networks - Hosted 3CX Inbound and outbound call failures – Incident details

The incident has been resolved. An RFO will be available upon request within 10 working days.

A fix has been implemented and we can see the call traffic returning to normal. Please retest and call our support teams if your calls are still experiencing any issues.

We are seeing further reports of inbound call failures. We are currently investigating at the highest priority.

Gradwell apologies any inconvenience and disruption this has caused you and want to thank you for your patience whilst we investigate and resolve this incident.

We will provide a further update within the next hour.

We are seeing inbound calls on numbers through one upstream supplier continue to fail. Inbound calls on numbers through other suppliers are routing correctly.

Please be advised this has been escalated to the highest priority & our teams are working to restore the service as soon as possible.

Our SIP Trunk providers have implemented a fix and we can see the call traffic returning to normal. Please retest and call our support teams if your calls are still experiencing any issues.