MTH Networks - OFNL Incident: SO14 – Incident details

Please find the latest update below:

Work to restore service was completed at 12:57 on 02/01/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Please find the latest update below:

We’ve been able to access our equipment and have carried out a reboot, and services are currently restored.
A replacement unit is scheduled to arrive on site between now and 13:00. Once it arrives, we will replace the existing equipment to help ensure service stability moving forward.
We apologise for any further brief impact this may cause while we complete this work.

Please find the latest update below:

Good morning,
We are currently working with the Gateway Block management team, who oversee access to the area where our equipment is located. They have informed us that a representative should be available later this morning to discuss and arrange access for our engineers.
Our engineering team and required replacement parts are already en route. As soon as access is granted, we will proceed with replacing the failed device.
We will continue to provide updates as more information becomes available.

Please find the latest update below:

Good afternoon,
We are still chasing on site contacts to confirm access to our equipment but have not yet managed to gain access, at this time we do not expect to gain access until tomorrow but will provide further updates if the situation changes.

Please find the latest update below:

We are continuing to try and contact site management to gain access to the secure area and will provide further updates when new information becomes available.

Please find the latest update below:

We are aware that services are again impacted by this issue and we expect them to remain offline until we can replace a piece of faulty equipment on our network.

An engineer attended earlier today and was refused access to the secure area to perform the fix work. We are attempting to arrange access with the relevant third party so that another engineer can attend and replace the part.

We will update you again as soon as there is more information.