MTH Networks - Status

Investigating
April 01, 2026 at 1:03 PM
Investigating
April 01, 2026 at 1:03 PM
The OFNL Network has made us aware of an ongoing incident in the following location(s):
Snettisham PE31
PLEASE DO NOT RESET YOUR NETWORK EQUIPMENT!
We apologise on their behalf for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.
Thank you for your understanding.

Update
April 01, 2026 at 9:28 AM
Update
April 01, 2026 at 9:28 AM
Good Morning all,
Firstly, we would like to apologise for the ongoing case here and for any inconvenience caused due to the lack of a connection.
We are still working closely with the OFNL Network and their relevant teams to identify the possible causes. As we are comparing information for their side and ours, this will naturally take some time to complete.
We appreciate that this is highly frustrating, but please note that our teams are working as fast as possible to have this resolved accordingly.
Thank you for your understanding and patience.
Investigating
March 31, 2026 at 7:00 AM
Investigating
March 31, 2026 at 7:00 AM
Good morning,
This matter has been converted into an incident.
We have received several reports outlining a lack of service in the NP44 region, following yesterday's maintenance. You can find more about this maintenance here: https://mthn.instatus.com/cmn8uoznd00syeqrc8jmd8h1q
Our Network Operations Team are currently investigating and working with The OFNL Network to identify the root cause and restore service as quickly as possible. We will continue to provide updates as more information becomes available.
At this time, please do not reset or reboot your network equipment unless specifically instructed to do so by our support team, as this may delay service restoration or troubleshooting efforts.
If you require further assistance, please contact our support team using our typical support channels. Given the volume of outreach, response times may be slightly delayed.
We apologise for any inconvenience this may cause.
Thank you for your patience and understanding as we work towards a resolution.
Kind regards,
Your MTH Networks Team.

MS3 Maintenance: S63 7FL

Scheduled for April 01, 2026 at 7:50 AM – 5:50 PM about 10 hours

In progress
April 01, 2026 at 7:50 AM
In progress
April 01, 2026 at 7:50 AM
Maintenance is now in progress
Planned
April 01, 2026 at 7:50 AM
Planned
April 01, 2026 at 7:50 AM
The MS3 Network has made us aware of some scheduled maintenance. This maintenance may impact the following location(s):
MARVELL WAY
Addresses located in this region may experience service interruptions. We and the MS3 Network will always endeavour to minimise the impact wherever possible.
The MS3 Network may be required to expedite maintenance activity ahead of schedule, but will always provide prior notice where possible.
Thank you for your understanding.

MS3 Maintenance: HU10

Scheduled for April 01, 2026 at 9:00 AM – 5:00 PM about 8 hours

In progress
April 01, 2026 at 9:00 AM
In progress
April 01, 2026 at 9:00 AM
Maintenance is now in progress
Planned
April 01, 2026 at 9:00 AM
Planned
April 01, 2026 at 9:00 AM
The MS3 Network has made us aware of some scheduled maintenance. This maintenance may impact the following location(s):
BLACKTHORN LANE
Addresses located in this region may experience service interruptions. We and the MS3 Network will always endeavour to minimise the impact wherever possible.
The MS3 Network may be required to expedite maintenance activity ahead of schedule, but will always provide prior notice where possible.
Thank you for your understanding.

CityFibre Maintenance

Scheduled for April 01, 2026 at 11:00 PM – April 02, 2026 at 5:00 AM about 6 hours

Planned
April 01, 2026 at 11:00 PM
Planned
April 01, 2026 at 11:00 PM
CityFibre are conducting planned maintenance on their network. Affecting Services to the below areas:
Bournemouth
A brief Service Outage will be expected during the maintenance window.

CityFibre Maintenance

Scheduled for April 02, 2026 at 11:00 PM – April 03, 2026 at 5:00 AM about 6 hours

Planned
April 02, 2026 at 11:00 PM
Planned
April 02, 2026 at 11:00 PM
CityFibre are conducting planned maintenance on their network. Affecting Services to the below areas:
Brighton & Hove
A brief Service Outage will be expected during the maintenance window.

CityFibre Maintenance

Scheduled for April 03, 2026 at 11:00 PM – April 04, 2026 at 5:00 AM about 6 hours

Planned
April 03, 2026 at 11:00 PM
Planned
April 03, 2026 at 11:00 PM
CityFibre are conducting planned maintenance on their network. Affecting Services to the below areas:
Bracknell, Bury St Edmunds, Cambridge, Christchurch
A brief Service Outage will be expected during the maintenance window.

OFNL Major Network Maintenance - National

Scheduled for April 08, 2026 at 12:00 AM – 5:00 AM about 5 hours

Planned
April 08, 2026 at 12:00 AM
Planned
April 08, 2026 at 12:00 AM
The OFNL Network have advised us of major planned network maintenance taking place between 01:00 and 06:00, on Wednesday, 8th of April, 2026. During this period, there is expected to be some interruption to service. Services are expected to return to normal as soon as the maintenance is completed.
As part of this maintenance, which is aimed to improve your service as a whole, there may be several reboots of your network equipment performed. If this behaviour is witnessed, please do not panic; this is to be expected. Having said this, we must reinforce the importance of leaving the OFNL Modem plugged in and powered on. Failure to do so could result in the modem becoming in an errored state, later requiring an engineer visit to resolve, ultimately prolonging any impact to service.
We apologise for any inconvenience this may cause and appreciate your understanding as our network partners and we continue to enhance our network.
If you have any questions or experience issues outside of this window, please contact our support team via our usual channels:
- Phone: 01536 661050
- Email: support@mthnetworks.com
- LiveChat: Accessible via our website
As always, thank you for your patience, understanding, and for being an MTH Networks customer.
Kind regards,
Your MTH Networks Team.

23 maintenance periods are scheduled

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OFNL experiencing partial outage

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