MTH Networks - Status

Update
May 30, 2025 at 6:42 AM
Update
May 30, 2025 at 6:42 AM
Update (30 May 2025 07:42hrs) We are aware that there are still service issues after our work yesterday. We are arranging for our engineers to return to site for further investigation and will update you again when we have a date and time.
Update
May 29, 2025 at 6:48 AM
Update
May 29, 2025 at 6:48 AM
Please find an update below:
Update (29 May 2025 07:43hrs)
Our engineer is returning to site today to move customer services off of a potentially faulty piece of equipment onto a working one.

We will then watch to see if the same issues recur and update you again tomorrow.
Update
May 19, 2025 at 6:48 AM
Update
May 19, 2025 at 6:48 AM
Please find an update below:
We are aware that customers are still experiencing service issues and are arranging for our engineers to return to site to replace equipment that may be causing the fault. We are sorry for extended impact, because of the nature of the problem we have to replace all customer ONTs in the area, which is a difficult task but we are doing all that we can to get this resolved as soon as possible.

We will update you again when we have an exact time for our engineers' attending.
Update
May 17, 2025 at 2:30 PM
Update
May 17, 2025 at 2:30 PM
Please find an update below:
Our engineers have now finished swapping out the equipment on site for today.

We hope that this will resolve the issues customers are experiencing, but we are still monitoring for more problems.

We will update you again if we see more service drops, or by 08:00 on Monday at the latest.
Identified
May 16, 2025 at 9:07 PM
Identified
May 16, 2025 at 9:07 PM
Please find an update below:
The fault is the result of faulty ONTs. Our engineer will be attending site tomorrow to replace as many of the faulty pieces of equipment as possible.

We will update you again tomorrow evening after the engineer visit.
Investigating
May 16, 2025 at 7:24 PM
Investigating
May 16, 2025 at 7:24 PM
The OFNL Network have made us aware of an ongoing incident in the SE10 region:
We have found that some customers in London SE10 area are experiencing intermittent service issues.

We believe this is related to a problem previously believed to be fixed that has recurred.

We will update you by 22:30 when we have further information.
Please do not reset your network equipment.
We apologise on behalf of The OFNL Network for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.
Thank you for your patience and understanding.

(349134): THIRD PARTY MAINTENANCE AFFECTING SERVICES

Scheduled for May 28, 2025 at 7:00 AM – 7:00 AM less than a minute

In progress
May 28, 2025 at 7:00 AM
In progress
May 28, 2025 at 7:00 AM
Maintenance is now in progress.
Planned
May 27, 2025 at 7:47 AM
Planned
May 27, 2025 at 7:47 AM
Location: Crowthorne RG40 RG45.
The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 08:00 and 13:00 on Tuesday, 28/05/2025.
During this time, customers in the RG40 and RG45 areas may experience a disruption to their services.
Please refrain from resetting your networking equipment, as could result in further issues to be encountered.
We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

MS3 Emergency Maintenance - The Lea (S64)

Scheduled for May 28, 2025 at 7:00 AM – 5:00 PM about 10 hours

In progress
May 28, 2025 at 7:00 AM
In progress
May 28, 2025 at 7:00 AM
Maintenance is now in progress.
Planned
May 28, 2025 at 7:00 AM
Planned
May 28, 2025 at 7:00 AM
The MS3 Network have advised us of some third-party maintenance that is scheduled to take place in the POSTCODE region. This maintenance is due occur between the hours of 08:00 and 18:00, on Wednesday 28/05/2025. During this period, the specified area(s) may experience a disruption to their services.
As part of this maintenance, which is aimed to improve your service as a whole, there may be several reboots of your MTH Networks and/or MS3 equipment performed. If this behaviour is witnessed, please do not panic; this is to be expected. Having said this, we must reinforce the importance of leaving the MS3 Modem plugged in and powered on. Failure to do so could result in the modem becoming in an errored state, later requiring an engineer visit to resolve, ultimately prolonging any impact to service.
We do apologise on behalf of the MS3 Networks for the inconvenience this may cause.

CityFibre Core Maintenance

Scheduled for June 02, 2025 at 11:01 PM – June 03, 2025 at 5:01 AM about 6 hours

Planned
June 02, 2025 at 11:01 PM
Planned
June 02, 2025 at 11:01 PM
CityFibre are conducting planned maintenance on their network. Affecting Services to the below areas:
Dundee
Service Outage will be expected during the maintenance window.

3 maintenance periods are scheduled

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MS3 under maintenance

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