MTH Networks - Notice history

OFNL - Operational

97% - uptime
Aug 2024 · 97.72%Sep · 94.45%Oct · 99.67%
Aug 2024
Sep 2024
Oct 2024

MS3 - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2024
Sep 2024
Oct 2024

Freedom Fibre - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2024
Sep 2024
Oct 2024

Openreach - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2024
Sep 2024
Oct 2024

Vodafone - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2024
Sep 2024
Oct 2024

VoIP - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2024
Sep 2024
Oct 2024

Notice history

Oct 2024

(323385): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES - NN5, NN7
  • Resolved
    Resolved

    Please find an update from the OFNL Network below:

    Update (12 Oct 2024 19:08hrs)
    Our engineers located the fault and restored services at 18:08 on 12/10/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Investigating
    Update

    Please find an update from the OFNL Network below:

    Update (12 Oct 2024 16:00hrs)
    Our engineers are continuing with their cable tracing work.

    As soon as we know more we will provide an update.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Investigating
    Update

    Please find an update from the OFNL Network below:

    Update (12 Oct 2024 13:30hrs)
    Our engineers arrived on-site 12:00hrs and found a break in the fibre optic cable that feeds our voice and broadband services.

    Our engineers are actively tracing the cable fault.

    We will provide a further update as soon as possible

  • Investigating
    Update

    Please find an update from the OFNL Network below:

    Update (12 Oct 2024 10:32hrs)
    Engineers are currently investigating the issue.

    We have dispatched an engineer to site to perform physical checks, but do not have an ETA.

    We will provide an update as soon as possible.

  • Investigating
    Investigating

    Location: Northampton NN5, NN7.

    We are currently experiencing a network incident in the Northampton NN7 area affecting voice and broadband services. Engineers are currently investigating the issue and will provide an update as soon as possible.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.

Sep 2024

Aug 2024

INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: TQ6
  • Resolved
    Resolved

    Update (22 Aug 2024 15:23hrs)
    This incident was closed on Thursday, August 22nd, 2024 at 15:23hrs.

    Update (22 Aug 2024 15:22hrs)
    Work to restore service was completed at 15:22 on 22/08/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

    Update (22 Aug 2024 11:11hrs)

  • Identified
    Update

    Update (22 Aug 2024 11:11hrs)
    We are currently awaiting the arrival of specialist third party engineers to arrive at site. They are currently expected to arrive at 14:30 to carry out repairs and restore services.

    We are working with the provider to resolve this issue and a further update will be provided at 14:30 or as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Identified
    Update

    Update (22 Aug 2024 08:45hrs)
    It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area.

    We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Identified
    Identified

    317139: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(22 Aug 2024 06:58hrs)

    Status: Currently open.
    Location: Dartmouth TQ6.

    We are currently experiencing a network incident in Dartmouth TQ6 affecting voice and data services. Engineers are currently investigating the issue and will provide an update within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    No updates for this incident yet.

Aug 2024 to Oct 2024

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