MTH Networks - Notice history

OFNL experiencing partial outage

OFNL - Partial outage

75% - uptime
Apr 2025 · 86.25%May · 70.00%Jun · 69.33%

Previous page

Next page

Apr 2025
May 2025
Jun 2025

MS3 - Operational

98% - uptime
Apr 2025 · 100.0%May · 95.58%Jun · 99.98%

Previous page

Next page

Apr 2025
May 2025
Jun 2025

Freedom Fibre - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 99.61%

Previous page

Next page

Apr 2025
May 2025
Jun 2025

CityFibre - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

Previous page

Next page

Apr 2025
May 2025
Jun 2025

Openreach - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

Previous page

Next page

Apr 2025
May 2025
Jun 2025

Vodafone - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

Previous page

Next page

Apr 2025
May 2025
Jun 2025

Glide - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 99.84%

Previous page

Next page

Apr 2025
May 2025
Jun 2025

VoIP - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

Previous page

Next page

Apr 2025
May 2025
Jun 2025

Notice history

Jun 2025

CityFibre Maintenance
Scheduled for June 30, 2025 at 11:01 PM – July 01, 2025 at 5:01 AM about 6 hours
  • Planned
    June 30, 2025 at 11:01 PM
    Planned
    June 30, 2025 at 11:01 PM

    CityFibre are conducting planned maintenance on their network. Affecting Services to the below areas:

    Sheffield

    Service Outage will be expected during the maintenance window.

OFNL INCIDENT: Dunmow, CM6 (ID: 355402)
  • Identified
    Identified

    Please find an update below:

    The engineer attended site and identified the source of the problem. They were unable to complete a permanent fix tonight, but have performed a workaround that has restored most of the impacted customers' services.

    We will need to return to site tomorrow to restore service for the remaining customers, and that work may cause further drops for the other customers.

    We will update you in the morning when we have an ETA for the engineer to return.

  • Investigating
    Investigating

    The OFNL Network have made us aware of an ongoing incident in the CM6 region:

    Our engineer is on their way to site to investigate this fault.

    They are expected to arrive by 22:00 and we will update you as soon as we have more information after that.

    Please do not reset your network equipment.

    We apologise on their behalf for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.

    Thank you for your patience and understanding.

OFNL INCIDENT: Bristol, BS3 (ID: 355137)
  • Resolved
    Resolved

    The OFNL Network made us aware of an incident experienced in the BS3 region, which has since been resolved:

    This was related to a power outage in the area.

    The power is now restored and so are customer services.

    We apologise for any inconvenience.

OFNL INCIDENT: CM5 (ID: 355030)
  • Resolved
    Resolved
    Please find an update below: > We have moved services onto another cable and restored internet services as of 14:05 26/06/2025. > Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable. > > Any issues being experienced after this time should be treated as individual cases and reported in the usual manner. > > We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
  • Identified
    Identified

    Please find an update below:

    Our engineer is now on site investigating this issue. We have identified damage to our cables caused by a third party and are continuing to investigate. A further update will be provided by 15:00

  • Investigating
    Investigating
    The XX Network have made us aware of an ongoing incident in the XXX region: **Please do not reset your network equipment.** We apologise on their behalf for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible. Thank you for your patience and understanding.
OFNL Incident: TA18 8F (ID: 354762)
  • Resolved
    Resolved

    Please find an update below:

    Services were restored at 16:45 25/06/2025.

    Any further issues should be treated as separate to this fault and reported through usual means.

  • Identified
    Identified

    Please find an update below:

    Engineers are now on site working on a repair.

    We are continuing to work to resolve this issue and a further update will be provided as soon as possible.

  • Investigating
    Investigating

    The XX Network have made us aware of an ongoing incident in the TA18 8F region:

    We are aware of some customers being without service at Crewkerne TA18 8F.

    An engineer will need to attend tomorrow to investigate. We will update you at 08:00 25/06/2025 with more details.

    Please do not reset your network equipment.

    We apologise on their behalf for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.

    Thank you for your patience and understanding.

May 2025

(350463): THIRD PARTY MAINTENANCE AFFECTING SERVICES
  • Completed
    May 31, 2025 at 7:00 AM
    Completed
    May 31, 2025 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    May 30, 2025 at 7:00 PM
    In progress
    May 30, 2025 at 7:00 PM
    Maintenance is now in progress
  • Planned
    May 30, 2025 at 7:00 PM
    Planned
    May 30, 2025 at 7:00 PM

    Location: Leicester LE9.

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 20:00 on 30/05/2025 until 08:00 on 31/05/2025.

    During this time, customers in the LE9 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

(350460): THIRD PARTY MAINTENANCE AFFECTING SERVICES
  • Completed
    May 31, 2025 at 7:00 AM
    Completed
    May 31, 2025 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    May 30, 2025 at 7:00 PM
    In progress
    May 30, 2025 at 7:00 PM
    Maintenance is now in progress
  • Planned
    May 30, 2025 at 7:00 PM
    Planned
    May 30, 2025 at 7:00 PM

    Location:Melton Mowbray LE13 LE15

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 20:00 on 30/05/2025 08:00 on Saturday 31/05/2025.

    During this time, customers in the LE13, and LE15 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

Reports of 3CX Inbound and Outbound call failures
  • Resolved
    Resolved

    We are seeing inbound traffic return to normal and calls are successfully routing across our platform.

    We sincerely apologise for any inconvenience caused by these issues.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    Whilst we're seeing outbound traffic as normal across the platform currently, we are seeing further inbound issues and are investigating these inbound call failures presently.

  • Resolved
    Resolved

    We are seeing traffic return to normal and calls are successfully routing out across our platform.

  • Investigating
    Investigating

    We are currently investigating reports of inbound and outbound call failures.

    We apologise for the inconvenience caused.

(350028): THIRD PARTY MAINTENANCE AFFECTING SERVICES
  • Completed
    May 30, 2025 at 3:00 PM
    Completed
    May 30, 2025 at 3:00 PM
    Maintenance has completed successfully
  • In progress
    May 30, 2025 at 7:00 AM
    In progress
    May 30, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    May 30, 2025 at 7:00 AM
    Planned
    May 30, 2025 at 7:00 AM

    Location: Musselburgh EH21

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 08:00 and 16:00 on Friday, 30/05/2025.

    During this time, customers in the EH21 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

OFNL INCIDENT AFFECTING INTERNET SERVICES: 351532
  • Monitoring
    Monitoring

    Please find an update below:

    Update (29 May 2025 22:28hrs)
    Work to restore service was completed at 22:15 on 29/05/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Resolved
    Resolved

    Please find an update below:

    Update (29 May 2025 22:28hrs)
    This incident was closed on Thursday, May 29th, 2025 at 22:28hrs.

  • Update
    Update

    Please find an update below:

    Update (29 May 2025 21:12hrs)
    Additional third-party engineers have been dispatched to assist with the faulty equipment replacement.

    Currently, we do not have an estimated timeline for the completion of this replacement.

    We will continue to provide updates as new information becomes available.

  • Update
    Update

    Please find an update below:

    Update (29 May 2025 19:59hrs)
    Third-party engineers have been unable to restore the faulty network equipment and are now proceeding with its replacement.

    Currently, we do not have an estimated timeline for the completion of this replacement.

    We will continue to provide updates as new information becomes available.

  • Update
    Update

    Please find an update below:

    Update (29 May 2025 16:26hrs)
    The third-party has reported to us that they have their engineers at site investigating equipment.

    A further update will be provided before 19:00 (7pm).

  • Identified
    Identified

    Please find an update below:

    Update (29 May 2025 14:39hrs)
    We now see that the problem is not on our network, but the network of a third party that supports ours.

    We are talking to the third party, and they are working on a fix.

    We will update you again by 17:00 (5PM).

  • Investigating
    Investigating
    The OFNL Network have made us aware of an ongoing incident in the regions: PO15, SO15, SO30 and SO31. > **We have a network incident in Southampton PO15, SO15, SO30 and SO31 affecting internet services. Our team are looking into this and will provide an update by 16:00.** **Please do not reset your network equipment.** We apologise on behalf of The OFNL Network for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible. Thank you for your patience and understanding.

Apr 2025

(347033): THIRD PARTY MAINTENANCE AFFECTING SERVICES
  • Completed
    May 01, 2025 at 5:00 AM
    Completed
    May 01, 2025 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    April 30, 2025 at 11:00 PM
    In progress
    April 30, 2025 at 11:00 PM
    Maintenance is now in progress
  • Planned
    April 30, 2025 at 11:00 PM
    Planned
    April 30, 2025 at 11:00 PM

    Location: Nottinghamshire, NG12, NG3

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 00:00 and 06:00 on Thursday 01/05/2025.

    During this time, customers in the NG12, NG3 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

MS3 Emergency Maintenance - BON ACCORD ROAD, FERRY ROAD (HU13)
  • Completed
    April 30, 2025 at 5:00 PM
    Completed
    April 30, 2025 at 5:00 PM
    Maintenance has completed successfully
  • In progress
    April 30, 2025 at 9:14 AM
    In progress
    April 30, 2025 at 9:14 AM
    Maintenance is now in progress.
  • Planned
    April 30, 2025 at 8:00 AM
    Planned
    April 30, 2025 at 8:00 AM

    The MS3 Network have advised us of some third-party maintenance that is scheduled to take place in the HU13 region. This maintenance is due occur between the hours of 09:00 - 18:00, on 30/04/2025. During this period, the specified area(s) may experience a disruption to their services.

    As part of this maintenance, which is aimed to improve your service as a whole, there may be several reboots of your MTH Networks and/or MS3 equipment performed. If this behaviour is witnessed, please do not panic; this is to be expected. Having said this, we must reinforce the importance of leaving the MS3 Modem plugged in and powered on. Failure to do so could result in the modem becoming in an errored state, later requiring an engineer visit to resolve, ultimately prolonging any impact to service.

    We do apologise on behalf of the MS3 Networks for the inconvenience this may cause.

(341130): THIRD PARTY MAINTENANCE AFFECTING SERVICES
  • Completed
    April 30, 2025 at 3:00 PM
    Completed
    April 30, 2025 at 3:00 PM
    Maintenance has completed successfully
  • In progress
    April 30, 2025 at 9:19 AM
    In progress
    April 30, 2025 at 9:19 AM
    Maintenance is now in progress.
  • Planned
    April 30, 2025 at 8:00 AM
    Planned
    April 30, 2025 at 8:00 AM

    Location: Bromsgrove, B61.

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 09:00 and 16:00 on Wednesday 30/04/2025.

    During this time, customers in the B61 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

MS3 Emergency Maintenance - THE ROUNDWAY (HU4)
  • Completed
    April 30, 2025 at 5:00 PM
    Completed
    April 30, 2025 at 5:00 PM
    Maintenance has completed successfully
  • In progress
    April 30, 2025 at 9:13 AM
    In progress
    April 30, 2025 at 9:13 AM
    Maintenance is now in progress.
  • Planned
    April 30, 2025 at 7:45 AM
    Planned
    April 30, 2025 at 7:45 AM

    The MS3 Network have advised us of some third-party maintenance that is scheduled to take place in the HU4 region. This maintenance is due occur between the hours of 08:45 - 18:00, on 30/04/2025. During this period, the specified area(s) may experience a disruption to their services.

    As part of this maintenance, which is aimed to improve your service as a whole, there may be several reboots of your MTH Networks and/or MS3 equipment performed. If this behaviour is witnessed, please do not panic; this is to be expected. Having said this, we must reinforce the importance of leaving the MS3 Modem plugged in and powered on. Failure to do so could result in the modem becoming in an errored state, later requiring an engineer visit to resolve, ultimately prolonging any impact to service.

    We do apologise on behalf of the MS3 Networks for the inconvenience this may cause.

(343949): THIRD PARTY MAINTENANCE AFFECTING SERVICES
  • Completed
    April 30, 2025 at 3:00 PM
    Completed
    April 30, 2025 at 3:00 PM
    Maintenance has completed successfully
  • In progress
    April 30, 2025 at 9:20 AM
    In progress
    April 30, 2025 at 9:20 AM
    Maintenance is now in progress.
  • Planned
    April 30, 2025 at 7:00 AM
    Planned
    April 30, 2025 at 7:00 AM

    Location: London, NW6

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 08:00 and 16:00 on Wednesday 30/04/2025.

    During this time, customers in the NW6 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

Apr 2025 to Jun 2025

Next