MTH Networks - Notice history

OFNL - Operational

99% - uptime
Oct 2024 · 99.46%Nov · 98.96%Dec · 100.0%
Oct 2024
Nov 2024
Dec 2024

MS3 - Operational

100% - uptime
Oct 2024 · 99.07%Nov · 100.0%Dec · 99.86%
Oct 2024
Nov 2024
Dec 2024

Freedom Fibre - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 99.83%Dec · 100.0%
Oct 2024
Nov 2024
Dec 2024

Openreach - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2024
Nov 2024
Dec 2024

Vodafone - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2024
Nov 2024
Dec 2024

VoIP - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2024
Nov 2024
Dec 2024

Notice history

Dec 2024

Nov 2024

Oct 2024

MS3 INCIDENT: HU5 and HU6
  • Resolved
    Resolved

    Please find an update below:

    We are pleased to report that affected services have been successfully restored, and they are now fully operational. Our teams will continue to closely monitor network performance and stability to ensure all services remain functional. While the root cause has been addressed, we are observing the situation carefully before officially declaring this incident fully resolved.

  • Update
    Update

    Please find an update below:

    Fault Identified: Our monitoring systems have identified that we have experienced a loss of service in CAB’s HUL121 and HUL122
     
    Investigation: Engineers are currently on site investigating to identify the cause of the outage and implement a fix.

    We expect MS3's next update to come at ~12:30pm.

  • Identified
    Identified

    The MS3 Network have made us aware of an ongoing incident in the HU5 and HU6 region.

    The MS3 Network has advised that the expected impact is as follows:

    Customers located in HU5 and HU6 will currently be experiencing interruption to their service, however we have engineers on site at present assessing the issue at present and working to restore the affected services asap.

    Please do not reset your network equipment.

    We apologise on behalf of The MS3 Network for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.

    Thank you for your patience and understanding.

MTH Networks Network issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    We have confidently been able to split this once-believed large-scale issue into 2 entirely separate cases.

    For information about the secondary issue, of which has seen an impact to services in the HU5 and HU6 regions, please see below:

    The above incident has since been resolved.

    We are, however, aware that the primary issue is still present. Our investigations are still ongoing, whereby we're doing all that we can to bring an expedited resolution to you all as soon as possible.

    We will keep you updated with any and all updates.

    Thank you for your patience.

  • Investigating
    Investigating

    We are aware of an issue that appears to be impacting the majority of homes supported under The MS3 Network. Investigations are being conducted by both MTH Networks and The MS3 Network as we speak, where we are treating this matter with the utmost importance.

    Thank you for your patience and understanding.

Oct 2024 to Dec 2024

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