MTH Networks - Notice history

MS3 experiencing partial outage

OFNL - Operational

85% - uptime
Apr 2025 · 86.25%May · 70.00%Jun · 99.43%

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Apr 2025
May 2025
Jun 2025

MS3 - Partial outage

98% - uptime
Apr 2025 · 100.0%May · 95.58%Jun · 99.96%

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Apr 2025
May 2025
Jun 2025

Freedom Fibre - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

Openreach - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

Vodafone - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

VoIP - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

Glide - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

CityFibre - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

Notice history

Jun 2025

CityFibre Core Maintenance
Scheduled for June 05, 2025 at 11:01 PM – June 06, 2025 at 5:01 AM about 6 hours
  • Planned
    June 05, 2025 at 11:01 PM
    Planned
    June 05, 2025 at 11:01 PM

    CityFibre are conducting planned maintenance on their network. Affecting Services to the below areas:

    Sheffield

    Service Outage will be expected during the maintenance window.

CityFibre Core Maintenance
Scheduled for June 03, 2025 at 11:01 PM – June 04, 2025 at 5:01 AM about 6 hours
  • Planned
    June 03, 2025 at 11:01 PM
    Planned
    June 03, 2025 at 11:01 PM

    CityFibre are conducting planned maintenance on their network. Affecting Services to the below areas:

    Reading

    Service Outage will be expected during the maintenance window.

CityFibre Core Maintenance
Scheduled for June 02, 2025 at 11:01 PM – June 03, 2025 at 5:01 AM about 6 hours
  • Planned
    June 02, 2025 at 11:01 PM
    Planned
    June 02, 2025 at 11:01 PM

    CityFibre are conducting planned maintenance on their network. Affecting Services to the below areas:

    Dundee

    Service Outage will be expected during the maintenance window.

(351418): THIRD PARTY MAINTENANCE AFFECTING SERVICES
Scheduled for June 02, 2025 at 7:00 AM – 11:00 AM about 4 hours
  • Planned
    June 02, 2025 at 7:00 AM
    Planned
    June 02, 2025 at 7:00 AM

    Location: Kent ME10.

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 08:00 and 12:00 on Monday, 02/06/2025.

    During this time, customers in the ME10 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

MS3 INCIDENT: Grimsby
  • Identified
    Identified

    Please find an update below:

    The Engineer has arrived on site, diagnosed the fault and is implementing a fix to restore services.

    A further update will be provided once we have confirmed all services have been restored.

  • Investigating
    Investigating

    The MS3 Network have made us aware of an ongoing incident in the Grimsby region.

    The MS3 Network has advised that the expected impact is as follows:

    We are currently experiencing an outage affecting all services in the Grimsby area.

     

    An engineer has been mobilised and will arrive on site at 13:00.

     

    A further update will be provided at 13:30 once diagnostics have been carried out.

    Please do not reset your network equipment.

    We apologise on behalf of The MS3 Network for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.

    Thank you for your patience and understanding.

May 2025

(350463): THIRD PARTY MAINTENANCE AFFECTING SERVICES
  • Completed
    May 31, 2025 at 7:00 AM
    Completed
    May 31, 2025 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    May 30, 2025 at 7:00 PM
    In progress
    May 30, 2025 at 7:00 PM
    Maintenance is now in progress
  • Planned
    May 30, 2025 at 7:00 PM
    Planned
    May 30, 2025 at 7:00 PM

    Location: Leicester LE9.

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 20:00 on 30/05/2025 until 08:00 on 31/05/2025.

    During this time, customers in the LE9 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

(350460): THIRD PARTY MAINTENANCE AFFECTING SERVICES
  • Completed
    May 31, 2025 at 7:00 AM
    Completed
    May 31, 2025 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    May 30, 2025 at 7:00 PM
    In progress
    May 30, 2025 at 7:00 PM
    Maintenance is now in progress
  • Planned
    May 30, 2025 at 7:00 PM
    Planned
    May 30, 2025 at 7:00 PM

    Location:Melton Mowbray LE13 LE15

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 20:00 on 30/05/2025 08:00 on Saturday 31/05/2025.

    During this time, customers in the LE13, and LE15 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

Reports of 3CX Inbound and Outbound call failures
  • Resolved
    Resolved

    We are seeing inbound traffic return to normal and calls are successfully routing across our platform.

    We sincerely apologise for any inconvenience caused by these issues.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    Whilst we're seeing outbound traffic as normal across the platform currently, we are seeing further inbound issues and are investigating these inbound call failures presently.

  • Resolved
    Resolved

    We are seeing traffic return to normal and calls are successfully routing out across our platform.

  • Investigating
    Investigating

    We are currently investigating reports of inbound and outbound call failures.

    We apologise for the inconvenience caused.

(350028): THIRD PARTY MAINTENANCE AFFECTING SERVICES
  • Completed
    May 30, 2025 at 3:00 PM
    Completed
    May 30, 2025 at 3:00 PM
    Maintenance has completed successfully
  • In progress
    May 30, 2025 at 7:00 AM
    In progress
    May 30, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    May 30, 2025 at 7:00 AM
    Planned
    May 30, 2025 at 7:00 AM

    Location: Musselburgh EH21

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 08:00 and 16:00 on Friday, 30/05/2025.

    During this time, customers in the EH21 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

OFNL INCIDENT AFFECTING INTERNET SERVICES: 351532
  • Monitoring
    Monitoring

    Please find an update below:

    Update (29 May 2025 22:28hrs)
    Work to restore service was completed at 22:15 on 29/05/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Resolved
    Resolved

    Please find an update below:

    Update (29 May 2025 22:28hrs)
    This incident was closed on Thursday, May 29th, 2025 at 22:28hrs.

  • Update
    Update

    Please find an update below:

    Update (29 May 2025 21:12hrs)
    Additional third-party engineers have been dispatched to assist with the faulty equipment replacement.

    Currently, we do not have an estimated timeline for the completion of this replacement.

    We will continue to provide updates as new information becomes available.

  • Update
    Update

    Please find an update below:

    Update (29 May 2025 19:59hrs)
    Third-party engineers have been unable to restore the faulty network equipment and are now proceeding with its replacement.

    Currently, we do not have an estimated timeline for the completion of this replacement.

    We will continue to provide updates as new information becomes available.

  • Update
    Update

    Please find an update below:

    Update (29 May 2025 16:26hrs)
    The third-party has reported to us that they have their engineers at site investigating equipment.

    A further update will be provided before 19:00 (7pm).

  • Identified
    Identified

    Please find an update below:

    Update (29 May 2025 14:39hrs)
    We now see that the problem is not on our network, but the network of a third party that supports ours.

    We are talking to the third party, and they are working on a fix.

    We will update you again by 17:00 (5PM).

  • Investigating
    Investigating
    The OFNL Network have made us aware of an ongoing incident in the regions: PO15, SO15, SO30 and SO31. > **We have a network incident in Southampton PO15, SO15, SO30 and SO31 affecting internet services. Our team are looking into this and will provide an update by 16:00.** **Please do not reset your network equipment.** We apologise on behalf of The OFNL Network for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible. Thank you for your patience and understanding.

Apr 2025

(347033): THIRD PARTY MAINTENANCE AFFECTING SERVICES
  • Completed
    May 01, 2025 at 5:00 AM
    Completed
    May 01, 2025 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    April 30, 2025 at 11:00 PM
    In progress
    April 30, 2025 at 11:00 PM
    Maintenance is now in progress
  • Planned
    April 30, 2025 at 11:00 PM
    Planned
    April 30, 2025 at 11:00 PM

    Location: Nottinghamshire, NG12, NG3

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 00:00 and 06:00 on Thursday 01/05/2025.

    During this time, customers in the NG12, NG3 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

MS3 Emergency Maintenance - BON ACCORD ROAD, FERRY ROAD (HU13)
  • Completed
    April 30, 2025 at 5:00 PM
    Completed
    April 30, 2025 at 5:00 PM
    Maintenance has completed successfully
  • In progress
    April 30, 2025 at 9:14 AM
    In progress
    April 30, 2025 at 9:14 AM
    Maintenance is now in progress.
  • Planned
    April 30, 2025 at 8:00 AM
    Planned
    April 30, 2025 at 8:00 AM

    The MS3 Network have advised us of some third-party maintenance that is scheduled to take place in the HU13 region. This maintenance is due occur between the hours of 09:00 - 18:00, on 30/04/2025. During this period, the specified area(s) may experience a disruption to their services.

    As part of this maintenance, which is aimed to improve your service as a whole, there may be several reboots of your MTH Networks and/or MS3 equipment performed. If this behaviour is witnessed, please do not panic; this is to be expected. Having said this, we must reinforce the importance of leaving the MS3 Modem plugged in and powered on. Failure to do so could result in the modem becoming in an errored state, later requiring an engineer visit to resolve, ultimately prolonging any impact to service.

    We do apologise on behalf of the MS3 Networks for the inconvenience this may cause.

(341130): THIRD PARTY MAINTENANCE AFFECTING SERVICES
  • Completed
    April 30, 2025 at 3:00 PM
    Completed
    April 30, 2025 at 3:00 PM
    Maintenance has completed successfully
  • In progress
    April 30, 2025 at 9:19 AM
    In progress
    April 30, 2025 at 9:19 AM
    Maintenance is now in progress.
  • Planned
    April 30, 2025 at 8:00 AM
    Planned
    April 30, 2025 at 8:00 AM

    Location: Bromsgrove, B61.

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 09:00 and 16:00 on Wednesday 30/04/2025.

    During this time, customers in the B61 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

MS3 Emergency Maintenance - THE ROUNDWAY (HU4)
  • Completed
    April 30, 2025 at 5:00 PM
    Completed
    April 30, 2025 at 5:00 PM
    Maintenance has completed successfully
  • In progress
    April 30, 2025 at 9:13 AM
    In progress
    April 30, 2025 at 9:13 AM
    Maintenance is now in progress.
  • Planned
    April 30, 2025 at 7:45 AM
    Planned
    April 30, 2025 at 7:45 AM

    The MS3 Network have advised us of some third-party maintenance that is scheduled to take place in the HU4 region. This maintenance is due occur between the hours of 08:45 - 18:00, on 30/04/2025. During this period, the specified area(s) may experience a disruption to their services.

    As part of this maintenance, which is aimed to improve your service as a whole, there may be several reboots of your MTH Networks and/or MS3 equipment performed. If this behaviour is witnessed, please do not panic; this is to be expected. Having said this, we must reinforce the importance of leaving the MS3 Modem plugged in and powered on. Failure to do so could result in the modem becoming in an errored state, later requiring an engineer visit to resolve, ultimately prolonging any impact to service.

    We do apologise on behalf of the MS3 Networks for the inconvenience this may cause.

(343949): THIRD PARTY MAINTENANCE AFFECTING SERVICES
  • Completed
    April 30, 2025 at 3:00 PM
    Completed
    April 30, 2025 at 3:00 PM
    Maintenance has completed successfully
  • In progress
    April 30, 2025 at 9:20 AM
    In progress
    April 30, 2025 at 9:20 AM
    Maintenance is now in progress.
  • Planned
    April 30, 2025 at 7:00 AM
    Planned
    April 30, 2025 at 7:00 AM

    Location: London, NW6

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 08:00 and 16:00 on Wednesday 30/04/2025.

    During this time, customers in the NW6 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

Apr 2025 to Jun 2025

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