MTH Networks - 259731: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES – Incident details

Please find an update from the OFNL Network below:

Work to restore service was completed at 10:14 on 27/05/2023. Customers >should now find services to be working as expected. We will continue to monitor >services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual >cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your >patience throughout this issue.

Please find an update from the OFNL Network below:

Third-party engineers are continuing to repair the damaged fibre. Work continued overnight and the engineers are now working on splicing the last remaining fibre tube.

We are working with the provider to resolve this issue and a further update will be provided as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Please find an update from the OFNL Network below:

Third-party engineers are continuing to repair the damaged fibre, the work has been quite extensive due to the severity of the breaks.

We are working with the provider to resolve this issue and a further update will be provided as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Please find an update from the OFNL Network below:

Third party engineers are continuing to repair damaged fibre, the work has been quite extensive due to the severity of the breaks.

We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Please find an update from the OFNL Network below:

It has been identified that the third-party that provide services to us in this area have experienced damage to their fibre network. The provider has dispatched engineering teams to work on and resolve the fault as soon as possible.

We will continue to work with the third-party provider and will provide an update as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Please find an update from the OFNL Network below:

We have replaced failed equipment on our network, but there is a further fault ongoing on a 3rd parties network. That 3rd party currently has their own engineers attempting resolution.

A further update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Please find an update from the OFNL Network below:

We have replaced failed equipment on our network, but there is a further fault ongoing on a 3rd parties network. That 3rd party currently has their own engineers attempting resolution.

A further update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Please find an update from the OFNL Network below:

Our engineers are continuing to work to resolve this issue, replacing the failed equipment and testing the network links supplied by our third-party supplier.

A further update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Please find an update from the OFNL Network below:

Our engineers are continuing to work to resolve this issue, replacing the failed equipment and testing the network links supplied by our third-party supplier.

A further update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Please find an update from the OFNL Network below:

Engineers have attended site and after investigating the problem have found that equipment has failed in our telecommunications cabinet. We are continuing to work to resolve this issue and replace the failed equipment.

A further update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.