MTH Networks - (298230): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES – Incident details

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(298230): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES

ResolvedPartial outage4 hours 5 minutes

Affected

OFNL

Major outage from 1:59 PM to 6:04 PM

  • ResolvedUTC

    This incident was closed on Saturday, March 23rd, 2024 at 18:04hrs.

  • UpdateUTC

    Please find an update from the OFNL Network below:

    Work to restore service was completed at 17:34 on 23/03/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

    Reason for outage: Onsite network equipment fault

  • InvestigatingUTC

    Location: Salisbury SP2

    We are currently experiencing a network incident in Salisbury SP2 affecting broadband services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.