MTH Networks - (304190): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES – Incident details

All systems operational

(304190): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES

Resolved
Partial outage
Started 7 months agoLasted about 9 hours

Affected

OFNL

Partial outage from 3:05 PM to 11:49 PM

Updates
  • Resolved
    Resolved

    Please find an update from the OFNL Network below:

    Work to restore service was completed at 00:15 on 12/05/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Identified
    Identified

    Please find an update from the OFNL Network below:

    Engineers have been investigating the problem and found that faulty network equipment is the cause of loss of broadband and voice services. Field engineering teams have been tasked to attend site to replace the faulty equipment.

    We are continuing to work to resolve this issue and a further update will be provided as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Investigating
    Investigating

    Location: RG40

    We are currently experiencing a network incident in Wokingham, RG40 4AU affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.