MTH Networks - INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: EX4 – Incident details

Update (26 Jun 2024 09:16hrs)

This incident was closed on Wednesday, June 26th, 2024 at 09:16hrs.

Update (26 Jun 2024 09:16hrs)
Work to restore service was completed at 09:15 on 26/06/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (26 Jun 2024 07:39hrs)
Our engineers have been investigating the problem and have identified that this incident has been caused by a suspect break to a fibre optic cable used to supply our broadband services in this area.

We were unable to fix the problem yesterday and our engineers will be re-attending site today to continue working on the fault.

We are continuing to work to resolve this issue and a further update will be provided as soon as possible.