MTH Networks - (313975): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES - ST19 – Incident details

All systems operational

(313975): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES - ST19

Resolved
Degraded performance
Started 5 months agoLasted about 10 hours

Affected

OFNL

Degraded performance from 7:50 AM to 5:46 PM

Updates
  • Resolved
    Resolved

    Update (26 Jul 2024 16:00hrs)
    This incident was closed on Friday, July 26th, 2024 at 16:00hrs.

    Update (26 Jul 2024 16:00hrs)
    Work to restore service was completed at 15:39 on Friday 26/07/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Update
    Update

    Please find an update from the OFNL Network below:

    Update (26 Jul 2024 16:00hrs)
    This incident was closed on Friday, July 26th, 2024 at 16:00hrs.

    Update (26 Jul 2024 16:00hrs)
    Work to restore service was completed at 15:39 on Friday 26/07/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Update
    Update

    Please find an update from the OFNL Network below:

    Update (26 Jul 2024 10:39hrs)
    Our engineer is on their way to site to investigate the cause of the fault. They expect to arrive by 12:30, so we will provide a further update by 13:30.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Investigating
    Investigating

    Location: ST19

    We are currently experiencing a network incident in Stafford ST19 affecting some customer's data and voice services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.