MTH Networks - (321733): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES (YO13) – Incident details

Please find an update from the OFNL Network below:

Work to restore service was completed at 16:38 on 29/09/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Please find an update from the OFNL Network below:

New Mains Fibre has been installed and will be introduced imminently. Customers who had their service restored yesterday may find their service unavailable for next hour while we introduce the new cable.

Please do not reset your equipment.

We apologise for any inconvenience this may cause

Please find an update from the OFNL Network below:

OFNL Engineers are currently awaiting additional engineers to attend and assist in restoring service.

An additional 100 Metres of Fibre mains needs to be installed to restore
remaining services. We don't anticipate this will arrive until 14:00.

A Further update will be provided at 15:00.

Please do not reset your equipment.

We apologise for any inconvenience this may cause

Please find an update from the OFNL Network below:

OFNL Engineers are returning to fibre break locations this morning to continue to restore services.

Please be advised that customers whose service was restored yesterday will be at risk of brief drops in service today while engineer works on restoring remaining services that are offline.

Please do not reset your equipment.

We apologise for any inconvenience this may cause

Please find an update from the OFNL Network below:

The Majority of customers services are now restored. OFNL are aware that some still remain offline. Due to the complexity of the fault engineers will be re attending first thing tomorrow morning to continue repairs and restore services for all customers.

Next update will be provided when engineers return to site later this morning.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.

Please find an update from the OFNL Network below:

In Order to restore the remaining services, some customers who may have found their service working will have another brief outage in order to restore everyone's service. We estimate this work should be completed in the next two hours.

A Further update will be provided at 01:00 on 29/09/2024.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.

Please find an update from the OFNL Network below:

Service has been restored for about half customers affected in this postcode. OFNL are continuing to work to restore the remaining customers offline.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.

Please find an update from the OFNL Network below:

OFNL Engineer has uncovered significant damage and is now attempting a temporary repair before the break location.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.

Please find an update from the OFNL Network below:

OFNL Field Engineers arrived on site at 17:00. Initial findings show a serious fibre break approximately 3.6Km from our equipment. Engineer is now traveling to locate the damage and begin repairs.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.

Please find an update from the OFNL Network below:

An OFNL Field Engineer has been dispatched to investigate a potential external Fibre Break.

He is due to arrive at around 17:00 to begin investigations.

A Further update will be provided at 18:00.

Please do not reset your equipment. We apologise for any inconvenience this may cause.