MTH Networks - (322207): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES - Oxford OX44 – Incident details

All systems operational

(322207): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES - Oxford OX44

Resolved
Partial outage
Started 3 months agoLasted about 4 hours

Affected

OFNL

Partial outage from 1:53 PM to 6:01 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved. Please find the updates for this below:

    Update (02 Oct 2024 18:04hrs)
    This incident was closed on Wednesday, October 2nd, 2024 at 18:04hrs.

    Update (02 Oct 2024 18:04hrs)
    Work to restore service was completed at 17:24 on 02/10/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

    Update (02 Oct 2024 16:49hrs)
    It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area.

    Third Party engineers are due to attend their site at 19:00.

    A further update will be provided after 19:30 on 02/10/2024.

    We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible.

  • Identified
    Identified

    Location: Oxford OX44

    We are currently experiencing a network incident in the Oxford OX44 area affecting voice and broadband Internet services. Engineers are currently investigating the issue and will provide an update as soon as possible. Please do not reset your equipment. We apologise for any inconvenience this may cause

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.