MTH Networks - (323385): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES - NN5, NN7 – Incident details

All systems operational

(323385): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES - NN5, NN7

Resolved
Operational
Started about 2 months agoLasted about 9 hours

Affected

OFNL

Degraded performance from 10:08 AM to 6:41 PM

Updates
  • Resolved
    Resolved

    Please find an update from the OFNL Network below:

    Update (12 Oct 2024 19:08hrs)
    Our engineers located the fault and restored services at 18:08 on 12/10/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Update
    Update

    Please find an update from the OFNL Network below:

    Update (12 Oct 2024 16:00hrs)
    Our engineers are continuing with their cable tracing work.

    As soon as we know more we will provide an update.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Update
    Update

    Please find an update from the OFNL Network below:

    Update (12 Oct 2024 13:30hrs)
    Our engineers arrived on-site 12:00hrs and found a break in the fibre optic cable that feeds our voice and broadband services.

    Our engineers are actively tracing the cable fault.

    We will provide a further update as soon as possible

  • Update
    Update

    Please find an update from the OFNL Network below:

    Update (12 Oct 2024 10:32hrs)
    Engineers are currently investigating the issue.

    We have dispatched an engineer to site to perform physical checks, but do not have an ETA.

    We will provide an update as soon as possible.

  • Investigating
    Investigating

    Location: Northampton NN5, NN7.

    We are currently experiencing a network incident in the Northampton NN7 area affecting voice and broadband services. Engineers are currently investigating the issue and will provide an update as soon as possible.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.