MTH Networks - Notice history

System Under Maintenance

OFNL - Under maintenance

68% - uptime
May 2025 · 70.00%Jun · 63.32%Jul · 70.00%

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May 2025
Jun 2025
Jul 2025

MS3 - Under maintenance

98% - uptime
May 2025 · 95.58%Jun · 99.98%Jul · 99.71%

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May 2025
Jun 2025
Jul 2025

Freedom Fibre - Under maintenance

100% - uptime
May 2025 · 100.0%Jun · 99.74%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

CityFibre - Under maintenance

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

Openreach - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

Vodafone - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

Glide - Operational

100% - uptime
May 2025 · 100.0%Jun · 99.84%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

VoIP - Operational

99% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 98.26%

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May 2025
Jun 2025
Jul 2025

Leased Lines - Under maintenance

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

Notice history

Jul 2025

(352953): THIRD PARTY MAINTENANCE AFFECTING SERVICES
  • Completed
    August 01, 2025 at 5:00 AM
    Completed
    August 01, 2025 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    July 31, 2025 at 11:00 PM
    In progress
    July 31, 2025 at 11:00 PM
    Maintenance is now in progress
  • Planned
    July 31, 2025 at 11:00 PM
    Planned
    July 31, 2025 at 11:00 PM

    Location: Dartford, DA1

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 00:00 & 06:00 on Friday, 01/08/25.

    During this time, customers in the DA1 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

(354488): THIRD PARTY MAINTENANCE AFFECTING SERVICES
  • Completed
    August 01, 2025 at 5:00 AM
    Completed
    August 01, 2025 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    July 31, 2025 at 11:00 PM
    In progress
    July 31, 2025 at 11:00 PM
    Maintenance is now in progress
  • Planned
    July 31, 2025 at 11:00 PM
    Planned
    July 31, 2025 at 11:00 PM

    Location: Bishops Stortford CM23, Elsenham CM22, CM27

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 00:00 & 06:00 on 01/08/25.

    During this time, customers in the CM23, CM22 and CM27 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

(353645): THIRD PARTY MAINTENANCE AFFECTING SERVICES
  • Completed
    July 31, 2025 at 3:00 PM
    Completed
    July 31, 2025 at 3:00 PM
    Maintenance has completed successfully
  • In progress
    July 31, 2025 at 8:00 AM
    In progress
    July 31, 2025 at 8:00 AM
    Maintenance is now in progress
  • Planned
    July 31, 2025 at 8:00 AM
    Planned
    July 31, 2025 at 8:00 AM

    Location: Salisbury SP4.

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 09:00 and 16:00 on Thursday, 31/07/2025.

    During this time, customers in the SP4 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

(353656): THIRD PARTY MAINTENANCE AFFECTING SERVICES
  • Completed
    July 31, 2025 at 3:00 PM
    Completed
    July 31, 2025 at 3:00 PM
    Maintenance has completed successfully
  • In progress
    July 31, 2025 at 8:00 AM
    In progress
    July 31, 2025 at 8:00 AM
    Maintenance is now in progress
  • Planned
    July 31, 2025 at 8:00 AM
    Planned
    July 31, 2025 at 8:00 AM

    Location:Southampton SO14.

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 09:00 and 16:00 on Thursday, 31/07/2025.

    During this time, customers in the SO14 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

(357131): THIRD PARTY MAINTENANCE AFFECTING SERVICES
  • Completed
    July 31, 2025 at 3:00 PM
    Completed
    July 31, 2025 at 3:00 PM
    Maintenance has completed successfully
  • In progress
    July 31, 2025 at 8:00 AM
    In progress
    July 31, 2025 at 8:00 AM
    Maintenance is now in progress
  • Planned
    July 31, 2025 at 8:00 AM
    Planned
    July 31, 2025 at 8:00 AM

    Location: Bexhill On Sea TN40.

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 09:00 and 16:00 on Thursday, 31/07/2025.

    During this time, customers in the TN40 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

Jun 2025

CityFibre Maintenance
  • Completed
    July 01, 2025 at 5:01 AM
    Completed
    July 01, 2025 at 5:01 AM
    Maintenance has completed successfully
  • In progress
    June 30, 2025 at 11:01 PM
    In progress
    June 30, 2025 at 11:01 PM
    Maintenance is now in progress
  • Planned
    June 30, 2025 at 11:01 PM
    Planned
    June 30, 2025 at 11:01 PM

    CityFibre are conducting planned maintenance on their network. Affecting Services to the below areas:

    Sheffield

    Service Outage will be expected during the maintenance window.

(354225): THIRD PARTY MAINTENANCE AFFECTING SERVICES
  • Completed
    July 01, 2025 at 5:00 AM
    Completed
    July 01, 2025 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    June 30, 2025 at 11:00 PM
    In progress
    June 30, 2025 at 11:00 PM
    Maintenance is now in progress
  • Planned
    June 30, 2025 at 11:00 PM
    Planned
    June 30, 2025 at 11:00 PM

    Location: Rochford SS4.

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 00:00 and 06:00 on Tuesday, 01/07/2025.

    During this time, customers in the SS4 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

(350621): THIRD PARTY MAINTENANCE AFFECTING SERVICES
  • Completed
    July 01, 2025 at 5:00 AM
    Completed
    July 01, 2025 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    June 30, 2025 at 11:00 PM
    In progress
    June 30, 2025 at 11:00 PM
    Maintenance is now in progress
  • Planned
    June 30, 2025 at 11:00 PM
    Planned
    June 30, 2025 at 11:00 PM

    Location: Hartlepool TS28.

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 00:00 and 06:00 on Tuesday, 01/07/2025.

    During this time, customers in the TS28 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

(346968): THIRD PARTY MAINTENANCE AFFECTING SERVICES
  • Completed
    July 01, 2025 at 5:00 AM
    Completed
    July 01, 2025 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    June 30, 2025 at 11:00 PM
    In progress
    June 30, 2025 at 11:00 PM
    Maintenance is now in progress
  • Planned
    June 30, 2025 at 11:00 PM
    Planned
    June 30, 2025 at 11:00 PM

    Location: Bishops Stortford CM23 CM22

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 00:00 and 06:00 on Tuesday, 01/07/2025.

    During this time, customers in the CM22 and CM23 areas may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

(350434): THIRD PARTY MAINTENANCE AFFECTING SERVICES
  • Completed
    July 01, 2025 at 5:00 AM
    Completed
    July 01, 2025 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    June 30, 2025 at 11:00 PM
    In progress
    June 30, 2025 at 11:00 PM
    Maintenance is now in progress
  • Planned
    June 30, 2025 at 11:00 PM
    Planned
    June 30, 2025 at 11:00 PM

    Location: Blackwood NP12.

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 00:00 and 06:00 on Tuesday, 01/07/2025.

    During this time, customers in the NP12 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

May 2025

(350463): THIRD PARTY MAINTENANCE AFFECTING SERVICES
  • Completed
    May 31, 2025 at 7:00 AM
    Completed
    May 31, 2025 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    May 30, 2025 at 7:00 PM
    In progress
    May 30, 2025 at 7:00 PM
    Maintenance is now in progress
  • Planned
    May 30, 2025 at 7:00 PM
    Planned
    May 30, 2025 at 7:00 PM

    Location: Leicester LE9.

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 20:00 on 30/05/2025 until 08:00 on 31/05/2025.

    During this time, customers in the LE9 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

(350460): THIRD PARTY MAINTENANCE AFFECTING SERVICES
  • Completed
    May 31, 2025 at 7:00 AM
    Completed
    May 31, 2025 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    May 30, 2025 at 7:00 PM
    In progress
    May 30, 2025 at 7:00 PM
    Maintenance is now in progress
  • Planned
    May 30, 2025 at 7:00 PM
    Planned
    May 30, 2025 at 7:00 PM

    Location:Melton Mowbray LE13 LE15

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 20:00 on 30/05/2025 08:00 on Saturday 31/05/2025.

    During this time, customers in the LE13, and LE15 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

Reports of 3CX Inbound and Outbound call failures
  • Resolved
    Resolved

    We are seeing inbound traffic return to normal and calls are successfully routing across our platform.

    We sincerely apologise for any inconvenience caused by these issues.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    Whilst we're seeing outbound traffic as normal across the platform currently, we are seeing further inbound issues and are investigating these inbound call failures presently.

  • Resolved
    Resolved

    We are seeing traffic return to normal and calls are successfully routing out across our platform.

  • Investigating
    Investigating

    We are currently investigating reports of inbound and outbound call failures.

    We apologise for the inconvenience caused.

(350028): THIRD PARTY MAINTENANCE AFFECTING SERVICES
  • Completed
    May 30, 2025 at 3:00 PM
    Completed
    May 30, 2025 at 3:00 PM
    Maintenance has completed successfully
  • In progress
    May 30, 2025 at 7:00 AM
    In progress
    May 30, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    May 30, 2025 at 7:00 AM
    Planned
    May 30, 2025 at 7:00 AM

    Location: Musselburgh EH21

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 08:00 and 16:00 on Friday, 30/05/2025.

    During this time, customers in the EH21 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

OFNL INCIDENT AFFECTING INTERNET SERVICES: 351532
  • Monitoring
    Monitoring

    Please find an update below:

    Update (29 May 2025 22:28hrs)
    Work to restore service was completed at 22:15 on 29/05/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Resolved
    Resolved

    Please find an update below:

    Update (29 May 2025 22:28hrs)
    This incident was closed on Thursday, May 29th, 2025 at 22:28hrs.

  • Update
    Update

    Please find an update below:

    Update (29 May 2025 21:12hrs)
    Additional third-party engineers have been dispatched to assist with the faulty equipment replacement.

    Currently, we do not have an estimated timeline for the completion of this replacement.

    We will continue to provide updates as new information becomes available.

  • Update
    Update

    Please find an update below:

    Update (29 May 2025 19:59hrs)
    Third-party engineers have been unable to restore the faulty network equipment and are now proceeding with its replacement.

    Currently, we do not have an estimated timeline for the completion of this replacement.

    We will continue to provide updates as new information becomes available.

  • Update
    Update

    Please find an update below:

    Update (29 May 2025 16:26hrs)
    The third-party has reported to us that they have their engineers at site investigating equipment.

    A further update will be provided before 19:00 (7pm).

  • Identified
    Identified

    Please find an update below:

    Update (29 May 2025 14:39hrs)
    We now see that the problem is not on our network, but the network of a third party that supports ours.

    We are talking to the third party, and they are working on a fix.

    We will update you again by 17:00 (5PM).

  • Investigating
    Investigating
    The OFNL Network have made us aware of an ongoing incident in the regions: PO15, SO15, SO30 and SO31. > **We have a network incident in Southampton PO15, SO15, SO30 and SO31 affecting internet services. Our team are looking into this and will provide an update by 16:00.** **Please do not reset your network equipment.** We apologise on behalf of The OFNL Network for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible. Thank you for your patience and understanding.

May 2025 to Jul 2025

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