MTH Networks - OFNL Incident: NN17 – Incident details

Please find the latest update below:

Update (02 Oct 2026 13:03hrs)
Work to restore service was completed at 12:41 on 02/10/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Please find the latest update below:

Our specialist fibre engineers replaced a section of cable overnight. Engineers will return this morning to continue with remedial splicing work to bring the replacement cabling into service.

We will provide the next update at 12:00 or sooner if a significant update becomes available.

Please find the latest update below:

Engineers investigating this issue have identified damage to cables in this area. Specialist engineers are now on their way to replace these cables with repairs expected to take until midday tomorrow. We will provide a further update in the morning or as soon as new information becomes available

Please find the latest update below:

Engineers are now on site investigating this incident and have identified possible damage to our cables in this area, we are working to locate the damage and arrange a fix. our next update will be 20:30.