MTH Networks - Notice history

Update (19 Dec 2023 14:21hrs)

This incident was closed on Tuesday, December 19th, 2023 at 14:21hrs.

Update (19 Dec 2023 14:21hrs)

It has been identified that this incident was caused by an issue with a third party carrier, who provide service to us in this area. Our field engineer arrived on-site and powercycled the third party carriers network equipment, as well as performing checks on their fibre optic cabling.

The third party carrier resolved an issue in their network.

Work to restore service was completed at 12:52 on 19/12/23.
Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (19 Dec 2023 11:12hrs)
Our engineers have been investigating the problem and have requested a field engineer visit our site to inspect our network equipment.

Our field engineer's current ETA is 13:00 on 19/12/23.

We are continuing to work to resolve this issue and a further update will be provided as soon as possible.

Update (13 Dec 2023 13:28hrs)
This incident was closed on Wednesday, December 13th, 2023 at 13:28hrs.

Update (13 Dec 2023 13:28hrs)
Work to restore service was completed at 12:06 on 13/12/2023. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

This incident has been resolved.

Update (08 Dec 2023 23:05hrs)
Our engineers have been investigating the problem and have identified that this incident has been caused by suspect fault in the fibre optic cabling used to supply our services in this area.

Our engineer on-site has narrowed down the location of the problem but we will need to return to site with replacement equipment.

We have requested that an engineer revisits our site on Monday 11th December with additional test equipment.

We will provide a further update on Monday 11th December.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.

Please find an update from the OFNL Network below:

Our engineers identified that this incident was caused by an issue with a faulty piece of network equipment.

Work to restore service was completed at 17:46 on 25/11/23. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Please find an update from the OFNL Network below:

Work to restore service was completed at 17:09 on 23/11/2023. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Please find an update from the OFNL Network below:

Update (23 Nov 2023 17:23hrs)
Work to restore service was completed at 17:09 on 23/11/2023. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Please find an update from the OFNL Network below:

Update (23 Nov 2023 14:52hrs)
Our engineer on-site has narrowed down the location of the suspect fibre break.

A specialist fibre Emergency Repair Service (ERS) team is now onsite conducting fibre optic cable repair works.

We currently do not have an estimated time of restore.

We are continuing to work to resolve this issue and a further update will be provided as soon as possible.

Please find an update from the OFNL Network below:

Update (23 Nov 2023 12:40hrs)
Our engineers have been investigating the problem and have identified that this incident has been caused by a break to a fibre optic cable used to supply our services in this area.

Engineers are onsite and continuing to work to resolve this fault and further updates will be provided as soon as possible.

We apologise for any inconvenience caused.

Please find an update from the OFNL Network below:

Our engineers have been investigating the problem and have identified that this incident was caused by a problem that occurred during planned overnight works.

Our engineers have resolved the issue and all customers in the Corby NN17 area should find their broadband services are working.

Work to restore service was completed at 08:19 on 23/11/23.

We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Please find an update from the OFNL Network below:

Work to restore service was completed at 13:57 on 08/11/2023. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Please find an update from the OFNL Network below:

Our engineers have been investigating the problem and identified that this incident has been caused by a break to the electricity supply cable used to supply our equipment cabinet in this area.

An electrical engineering team has been dispatched to repair the localised electricity cabling fault at the equipment cabinet. The team is estimated to start repair works at 14:00 08/11/23.

Further updates will be provided as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Update (02 Nov 2023 09:04hrs)

This incident was closed on Thursday, November 2nd, 2023 at 09:04hrs.

Update (02 Nov 2023 09:04hrs)

Work to restore service was completed at 09:00 on 02/11/2023. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (31 Oct 2023 15:02hrs)

This incident was closed on Tuesday, October 31st, 2023 at 15:02hrs.

Update (31 Oct 2023 15:01hrs)

The ERS team attended site 13:00.

Work to restore service was completed at 13:54 on 31/10/23. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (31 Oct 2023 12:26hrs)

Our engineers have been investigating the problem and have identified that this incident has been caused by a suspect break to a fibre optic cable used to supply our services in this area.

Our engineer on-site has narrowed down the location of the suspect fibre break.

We have requested a specialist fibre Emergency Repair Service(ERS) team attend site.

The ERS team's current ETA is 14:00hrs.

We are continuing to work to resolve this issue and a further update will be provided as soon as possible.

Update (31 Oct 2023 10:53hrs)
An OFNL Field Engineer has been tasked to attend site and should arrive at 11:30 to begin investigation.

We apologise again for the inconvenience caused and thank you for your patience.

Update (27 Oct 2023 15:29hrs)
This incident was closed on Friday, October 27th, 2023 at 15:29hrs.
Update (27 Oct 2023 15:29hrs)
Work to restore service was completed at 14:46 on 27/10/2023. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (26 Oct 2023 14:47hrs)
Our engineer has been working on site looking to restore services. We have identified where cable damage has been caused. This is not a safe area to work currently and as such we can not replace the damaged section of cable today.

We have continued to work and identified an alternate route to install cable that will not be at risk of further damage.

To safely install this new cable, we will attend site tomorrow 27/10/2023 with multiple teams. We expect this work to take most of the day to complete.

We will endeavour to restore service as soon as possible while working safely for you and our teams.

We apologise for any inconvenience caused.

Update (26 Oct 2023 12:00hrs)
Our engineer is on site and has identified a general area for the fault and is working with the site management team to isolate it further. It appears to be a physical fibre problem, so when the exact cause and location of the damage is identified we will provide a further update.

The next update will be provided no later than 15:00.

We apologise again for the inconvenience caused and thank you for your patience.

Update (26 Oct 2023 08:43hrs)
Our engineer is on their way to site to further investigate the fault, we will provide a further update when they have arrived and performed their initial investigations, or by 12:00 at the latest.

We apologise again for the inconvenience caused and thank you for your patience.

Please find an update from the OFNL Network below:

Work to restore service was completed at 16:50 on 19/10/2023. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Please find an update from the OFNL Network below:

Work to restore service was completed at 12:30 on 19/10/23. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

This incident has been resolved.

Update (18 Oct 2023 16:09hrs)
The third-party provider that provides services to us in this area reports that the specialist equipment needed to perform the permanent fibre repair works is not available until Friday 20/10/2023.

We will continue to provide further updates as we receive them.

We apologise for any inconvenience.

Please do not turn off your equipment.

Update (17 Oct 2023 19:28hrs)
Third party engineers have now left site and will return in the morning to continue work on a permanent repair. We expect services to remain stable overnight however there will be further loss of service tomorrow once the team onsite begin the permanent repair.

We apologise for any inconvenience this will cause.

Please do not turn off your equipment

Update (17 Oct 2023 13:05hrs)
OFNL field engineers have attended site alongside third-party engineers and have identified several fibre cables that provide service to us in this area have been damaged.

The third-party engineers have performed a temporary repair to provide connectivity while they await specialist teams and equipment to carry out a permanent repair.

Please note, the permanent repair will cause loss of service to customers for up to three hours. We do not yet have an estimated time of when the permanent repair will start.

We apologise for any inconvenience this will cause.

Please do not turn off your equipment.

Update (17 Oct 2023 10:38hrs)
We have investigated the fault remotely, but due to its nature are unable to determine the root cause. We have contacted 3rd parties that support the site and will pass on any information they provide that may be relevant, but in the meantime we are sending our own engineer to the site who is expected to arrive by 12:00.

When our engineer arrives they will immediately begin inspecting our equipment and troubleshooting. We will provide a further update as soon as they have determined the nature of the problem.

We apologise again for the inconvenience caused and thank you for your patience.