MTH Networks - Notice history

All systems operational

OFNL - Operational

97% - uptime
Aug 2024 · 97.72%Sep · 94.45%Oct · 99.46%

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MS3 - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 99.07%

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Aug 2024
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Freedom Fibre - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
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CityFibre - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
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Openreach - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
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Vodafone - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Glide - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

VoIP - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
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Oct 2024

Leased Lines - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Notice history

Oct 2024

(319620): THIRD PARTY MAINTENANCE AFFECTING SERVICES (E14, E3)
  • Completed
    October 31, 2024 at 5:00 PMUTC
    Completed
    October 31, 2024 at 5:00 PMUTC
    Maintenance has completed successfully.
  • In progress
    October 31, 2024 at 9:00 AMUTC
    In progress
    October 31, 2024 at 9:00 AMUTC

    Location:

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 09:00 until 17:00 on Thursday, 31/10/2024.

    During this time, customers in the E14 and E3 areas may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

MS3 INCIDENT: HU5 and HU6
  • Resolved
    UTC
    Resolved

    Please find an update below:

    We are pleased to report that affected services have been successfully restored, and they are now fully operational. Our teams will continue to closely monitor network performance and stability to ensure all services remain functional. While the root cause has been addressed, we are observing the situation carefully before officially declaring this incident fully resolved.

  • Update
    UTC
    Update

    Please find an update below:

    Fault Identified: Our monitoring systems have identified that we have experienced a loss of service in CAB’s HUL121 and HUL122
     
    Investigation: Engineers are currently on site investigating to identify the cause of the outage and implement a fix.

    We expect MS3's next update to come at ~12:30pm.

  • Identified
    UTC
    Identified

    The MS3 Network have made us aware of an ongoing incident in the HU5 and HU6 region.

    The MS3 Network has advised that the expected impact is as follows:

    Customers located in HU5 and HU6 will currently be experiencing interruption to their service, however we have engineers on site at present assessing the issue at present and working to restore the affected services asap.

    Please do not reset your network equipment.

    We apologise on behalf of The MS3 Network for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.

    Thank you for your patience and understanding.

MTH Networks Network issues
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    We have confidently been able to split this once-believed large-scale issue into 2 entirely separate cases.

    For information about the secondary issue, of which has seen an impact to services in the HU5 and HU6 regions, please see below:

    The above incident has since been resolved.

    We are, however, aware that the primary issue is still present. Our investigations are still ongoing, whereby we're doing all that we can to bring an expedited resolution to you all as soon as possible.

    We will keep you updated with any and all updates.

    Thank you for your patience.

  • Investigating
    UTC
    Investigating

    We are aware of an issue that appears to be impacting the majority of homes supported under The MS3 Network. Investigations are being conducted by both MTH Networks and The MS3 Network as we speak, where we are treating this matter with the utmost importance.

    Thank you for your patience and understanding.

(319615): THIRD PARTY MAINTENANCE AFFECTING SERVICES (E20)
  • Completed
    October 30, 2024 at 5:00 PMUTC
    Completed
    October 30, 2024 at 5:00 PMUTC
    Maintenance has completed successfully
  • In progress
    October 30, 2024 at 9:00 AMUTC
    In progress
    October 30, 2024 at 9:00 AMUTC
    Maintenance is now in progress
  • Planned
    October 30, 2024 at 9:00 AMUTC
    Planned
    October 30, 2024 at 9:00 AMUTC

    Location:

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 09:00 and 17:00 on Wednesday, 30/10/2024.

    During this time, customers in the E20 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

(322835): THIRD PARTY MAINTENANCE AFFECTING SERVICES (B1)
  • Completed
    October 30, 2024 at 5:00 PMUTC
    Completed
    October 30, 2024 at 5:00 PMUTC
    Maintenance has completed successfully
  • In progress
    October 30, 2024 at 9:00 AMUTC
    In progress
    October 30, 2024 at 9:00 AMUTC
    Maintenance is now in progress
  • Planned
    October 30, 2024 at 9:00 AMUTC
    Planned
    October 30, 2024 at 9:00 AMUTC

    Location:

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 09:00 and 17:00 on Wednesday, 30/10/2024.

    During this time, customers in the B1 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

Sep 2024

321724 : EMERGENCY MAINTENANCE AFFECTING SERVICES: Kent, TN4
  • Completed
    October 01, 2024 at 2:00 AMUTC
    Completed
    October 01, 2024 at 2:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 30, 2024 at 11:00 PMUTC
    In progress
    September 30, 2024 at 11:00 PMUTC
    Maintenance is now in progress
  • Planned
    September 30, 2024 at 11:00 PMUTC
    Planned
    September 30, 2024 at 11:00 PMUTC

    Last updated:(30 Sep 2024 08:35hrs)

    Status: Currently open.
    Location: KENT, TN4.

    There is emergency third party maintenance taking place between the hours of 00:00 and 03:00 on Tuesday 01/10/24. Customers may experience an interruption to broadband services for up to 3hrs during this time.

    Please do not reset your equipment during this period.

    We apologise for the inconvenience this may cause.

    No updates for this incident yet.

320572 : THIRD PARTY MAINTENANCE AFFECTING SERVICES: RG12, RG40
  • Completed
    October 01, 2024 at 5:00 AMUTC
    Completed
    October 01, 2024 at 5:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 30, 2024 at 11:00 PMUTC
    In progress
    September 30, 2024 at 11:00 PMUTC
    Maintenance is now in progress
  • Planned
    September 30, 2024 at 11:00 PMUTC
    Planned
    September 30, 2024 at 11:00 PMUTC

    320572 : THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(30 Sep 2024 08:28hrs)

    Status: Currently open.
    Location: Bracknell, RG12 , Berkshire, RG40.

    There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 01/10/24. Customers may experience an interruption to broadband services for up to 6hrs during this time.

    Please do not reset your equipment during this period.

    We apologise for the inconvenience this may cause.

    No updates for this incident yet.


MS3 Emergency Maintenance - TEALBY CLOSE (DN40)
  • Completed
    September 30, 2024 at 3:40 PMUTC
    Completed
    September 30, 2024 at 3:40 PMUTC
    Maintenance has completed successfully
  • In progress
    September 30, 2024 at 11:40 AMUTC
    In progress
    September 30, 2024 at 11:40 AMUTC
    Maintenance is now in progress
  • Planned
    September 30, 2024 at 11:40 AMUTC
    Planned
    September 30, 2024 at 11:40 AMUTC

    The MS3 Network have advised us of some third-party maintenance that is scheduled to take place in the DN40 region. This maintenance is due occur between the hours of 12:40 - 16:40, on Monday 30/09/2024. During this period, the specified area(s) may experience a disruption to their services.

    As part of this maintenance, which is aimed to improve your service as a whole, there maybe several reboots of your MTH Networks and/or MS3 equipment performed. If this behaviour is witnessed, please do not panic; this is to be expected. Having said this, we must reinforce the importance of leaving the MS3 Modem plugged in and powered on. Failure to do so could result in the modem becoming in an errored state, later requiring an engineer visit to resolve, ultimately prolonging any impact to service.

    We do apologise on behalf of the MS3 Networks for the inconvenience this may cause.

320786 : EMERGENCY MAINTENANCE AFFECTING SERVICES: PH22, IV2
  • Completed
    September 29, 2024 at 11:00 PMUTC
    Completed
    September 29, 2024 at 11:00 PMUTC

    320786 : EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(30 Sep 2024 08:31hrs)

    Status: Currently open.
    Location: Aviemore, PH22 / Inverness, IV2.

    There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 01/10/24. Customers may experience an interruption to broadband services for up to 6hrs during this time.

    Please do not reset your equipment during this period.

    We apologise for the inconvenience this may cause.

    No updates for this incident yet.


(320389): THIRD PARTY MAINTENANCE AFFECTING SERVICES - Greaton London EC1A WC1X
  • Completed
    September 30, 2024 at 5:00 AMUTC
    Completed
    September 30, 2024 at 5:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 29, 2024 at 11:00 PMUTC
    In progress
    September 29, 2024 at 11:00 PMUTC
    Maintenance is now in progress
  • Planned
    September 29, 2024 at 11:00 PMUTC
    Planned
    September 29, 2024 at 11:00 PMUTC

    Location: Greaton London EC1A WC1X

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 00:00 and 06:00 on 30/09/2024.

    During this time, customers in the Greaton London EC1A WC1X area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

Aug 2024

MS3 Emergency Maintenance - ETHERINGTON ROAD (HU6)
  • Completed
    August 28, 2024 at 5:05 PMUTC
    Completed
    August 28, 2024 at 5:05 PMUTC
    Maintenance has completed successfully.
  • Planned
    August 28, 2024 at 1:05 PMUTC
    Planned
    August 28, 2024 at 1:05 PMUTC

    The MS3 Network have advised us of some third-party maintenance that is scheduled to take place in the HU6 region. This maintenance is due occur between the hours of 14:05 - 18:05 on Wednesday 28/08/24. During this period, the specified area(s) may experience a disruption to their services.

    As part of this maintenance, which is aimed to improve your service as a whole, there may be several reboots of your MTH Networks and/or MS3 equipment performed. If this behaviour is witnessed, please do not panic; this is to be expected. Having said this, we must reinforce the importance of leaving the MS3 Modem plugged in and powered on. Failure to do so could result in the modem becoming in an errored state, later requiring an engineer visit to resolve, ultimately prolonging any impact to service.

    We do apologise on behalf of the MS3 Networks for the inconvenience this may cause.

MS3 Emergency Maintenance - SURREY GARTH, TAUNTON ROAD, GOWER ROAD, DOON GARTH - (HU4)
  • Completed
    August 28, 2024 at 3:25 PMUTC
    Completed
    August 28, 2024 at 3:25 PMUTC
    Maintenance has completed successfully.
  • Planned
    August 28, 2024 at 11:25 AMUTC
    Planned
    August 28, 2024 at 11:25 AMUTC

    The MS3 Network have advised us of some third-party maintenance that is scheduled to take place in the POSTCODE region. This maintenance is due occur between the hours of 12:25 TO 16:25, on Wednesday 28/08/24. During this period, the specified area(s) may experience a disruption to their services.

    As part of this maintenance, which is aimed to improve your service as a whole, there may be several reboots of your MTH Networks and/or MS3 equipment performed. If this behaviour is witnessed, please do not panic; this is to be expected. Having said this, we must reinforce the importance of leaving the MS3 Modem plugged in and powered on. Failure to do so could result in the modem becoming in an errored state, later requiring an engineer visit to resolve, ultimately prolonging any impact to service.

    We do apologise on behalf of the MS3 Networks for the inconvenience this may cause.

INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: TQ6
  • Resolved
    UTC
    Resolved

    Update (22 Aug 2024 15:23hrs)
    This incident was closed on Thursday, August 22nd, 2024 at 15:23hrs.

    Update (22 Aug 2024 15:22hrs)
    Work to restore service was completed at 15:22 on 22/08/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

    Update (22 Aug 2024 11:11hrs)

  • Update
    UTC
    Update

    Update (22 Aug 2024 11:11hrs)
    We are currently awaiting the arrival of specialist third party engineers to arrive at site. They are currently expected to arrive at 14:30 to carry out repairs and restore services.

    We are working with the provider to resolve this issue and a further update will be provided at 14:30 or as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Update
    UTC
    Update

    Update (22 Aug 2024 08:45hrs)
    It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area.

    We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Identified
    UTC
    Identified

    317139: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(22 Aug 2024 06:58hrs)

    Status: Currently open.
    Location: Dartmouth TQ6.

    We are currently experiencing a network incident in Dartmouth TQ6 affecting voice and data services. Engineers are currently investigating the issue and will provide an update within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    No updates for this incident yet.

(315634): THIRD PARTY MAINTENANCE AFFECTING SERVICES
  • Completed
    August 21, 2024 at 8:00 AMUTC
    Completed
    August 21, 2024 at 8:00 AMUTC

    Location: Aberdeen AB21.

    The OFNL Network have advised us of some third-party maintenance:

    "There is essential maintenance taking place between the hours of 09:00 and 17:00 on 21/08/2024. Customers may experience an interruption to services during this time."

    During this time, customers in the AB21 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

(309668): THIRD PARTY MAINTENANCE AFFECTING SERVICES
  • Completed
    August 20, 2024 at 8:00 AMUTC
    Completed
    August 20, 2024 at 8:00 AMUTC

    Location: Bedfordshire LU5.

    The OFNL Network have advised us of some third-party maintenance:

    "There is essential maintenance taking place between the hours of 09:00 on 20/08/2024 until 16:00 on 22/08/2024. Customers may experience an interruption to services during this time."

    During this time, customers in the LU5 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

Aug 2024 to Oct 2024

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