MTH Networks - Notice history

System Under Maintenance

OFNL - Partial outage

97.61% uptime
Sep 2024 · 94.45%Oct · 99.46%Nov · 98.96%

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Sep 2024
Oct 2024
Nov 2024

MS3 - Under maintenance

99.68% uptime
Sep 2024 · 100.0%Oct · 99.07%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Freedom Fibre - Operational

99.94% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 99.83%

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Sep 2024
Oct 2024
Nov 2024

CityFibre - Under maintenance

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Openreach - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Vodafone - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Glide - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

VoIP - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Leased Lines - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Notice history

View current status

Nov 2024

NOV29
(329262: THIRD PARTY MAINTENANCE AFFECTING SERVICES Bodmin PL31.
CompletedMaintenance1254 hours 26 minutes
  • CompletedJanuary 20, 2025 at 6:26 PMUTC
    Maintenance has completed successfully.
  • PlannedNovember 29, 2024 at 12:00 PMUTC

    Location: Bodmin PL31.

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of12:00 and 15:00 on 29/11/2024

    During this time, customers in the PL31 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

NOV29
(I328619): THIRD PARTY MAINTENANCE AFFECTING SERVICES Tadley RG26 RG16 Basingstoke RG24 Farnham GU9.
CompletedMaintenance1266 hours 26 minutes
  • CompletedJanuary 20, 2025 at 6:26 PMUTC
    Maintenance has completed successfully.
  • PlannedNovember 29, 2024 at 12:00 AMUTC

    Location: Tadley RG26 RG16 Basingstoke RG24 Farnham GU9.

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 00:00-06:00 on Monday 02/12/2024

    During this time, customers in the XX area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

NOV28
324473: MAINTENANCE AFFECTING SERVICES - DE24, DE27
CompletedMaintenance1289 hours 8 minutes
  • CompletedJanuary 20, 2025 at 5:08 PMUTC
    Maintenance has completed successfully.
  • PlannedNovember 28, 2024 at 12:00 AMUTC

    324473: MAINTENANCE AFFECTING SERVICES   Last updated:(27 Nov 2024 09:06hrs)

    Status: Currently open.
    Location: Derby DE24 DE72.

    There is essential maintenance taking place between the hours of 00:00-06:00 on Thursday 28/11/2024. Customers may experience an interruption to services for up to 1 hour during this time.

    Please do not reset your equipment during this period.

    We apologise for the inconvenience this may cause.

    No updates for this incident yet.

NOV28
324471: MAINTENANCE AFFECTING SERVICES - NP4. NP44
CompletedMaintenance6 hours
  • CompletedNovember 28, 2024 at 6:00 AMUTC
    Maintenance has completed successfully
  • In progressNovember 28, 2024 at 12:00 AMUTC
    Maintenance is now in progress
  • PlannedNovember 28, 2024 at 12:00 AMUTC

    324471: MAINTENANCE AFFECTING SERVICES   Last updated:(27 Nov 2024 08:56hrs)

    Status: Currently open.
    Location: Cwmbran NP4 NP44.

    There is essential maintenance taking place between the hours of 00:00-06:00 on Thursday 28/11/2024. Customers may experience an interruption to services for up to 1 hour during this time.

    Please do not reset your equipment during this period.

    We apologise for the inconvenience this may cause.

    No updates for this incident yet.

329056: INCIDENT AFFECTING INTERNET AND PHONE SERVICES (TN12)
ResolvedDegraded performance1 hour 59 minutes
  • ResolvedUTC

    Please find an update below:

    Update (27 Nov 2024 19:27hrs)
    We have looked into this problem and found that there is a faulty piece of equipment on site. Our engineer is on their way to replace the equipment and expects to arrive by 21:00.

    We will provide another update by 22:00.

    We apologise for the inconvenience caused and thank you for your patience.


  • InvestigatingUTC

    Please find an update below:

    We are currently experiencing a network incident in Tonbridge TN12 affecting internet and phone services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

Oct 2024

OCT31
(319620): THIRD PARTY MAINTENANCE AFFECTING SERVICES (E14, E3)
CompletedMaintenance8 hours
  • CompletedOctober 31, 2024 at 5:00 PMUTC
    Maintenance has completed successfully.
  • In progressOctober 31, 2024 at 9:00 AMUTC

    Location:

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 09:00 until 17:00 on Thursday, 31/10/2024.

    During this time, customers in the E14 and E3 areas may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

MS3 INCIDENT: HU5 and HU6
ResolvedPartial outage3 hours 49 minutes
  • ResolvedUTC

    Please find an update below:

    We are pleased to report that affected services have been successfully restored, and they are now fully operational. Our teams will continue to closely monitor network performance and stability to ensure all services remain functional. While the root cause has been addressed, we are observing the situation carefully before officially declaring this incident fully resolved.

  • UpdateUTC

    Please find an update below:

    Fault Identified: Our monitoring systems have identified that we have experienced a loss of service in CAB’s HUL121 and HUL122
     
    Investigation: Engineers are currently on site investigating to identify the cause of the outage and implement a fix.

    We expect MS3's next update to come at ~12:30pm.

  • IdentifiedUTC

    The MS3 Network have made us aware of an ongoing incident in the HU5 and HU6 region.

    The MS3 Network has advised that the expected impact is as follows:

    Customers located in HU5 and HU6 will currently be experiencing interruption to their service, however we have engineers on site at present assessing the issue at present and working to restore the affected services asap.

    Please do not reset your network equipment.

    We apologise on behalf of The MS3 Network for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.

    Thank you for your patience and understanding.

MTH Networks Network issues
ResolvedPartial outage23 hours 3 minutes
  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC

    We have confidently been able to split this once-believed large-scale issue into 2 entirely separate cases.

    For information about the secondary issue, of which has seen an impact to services in the HU5 and HU6 regions, please see below:

    The above incident has since been resolved.

    We are, however, aware that the primary issue is still present. Our investigations are still ongoing, whereby we're doing all that we can to bring an expedited resolution to you all as soon as possible.

    We will keep you updated with any and all updates.

    Thank you for your patience.

  • InvestigatingUTC

    We are aware of an issue that appears to be impacting the majority of homes supported under The MS3 Network. Investigations are being conducted by both MTH Networks and The MS3 Network as we speak, where we are treating this matter with the utmost importance.

    Thank you for your patience and understanding.

OCT30
(319615): THIRD PARTY MAINTENANCE AFFECTING SERVICES (E20)
CompletedMaintenance8 hours
  • CompletedOctober 30, 2024 at 5:00 PMUTC
    Maintenance has completed successfully
  • In progressOctober 30, 2024 at 9:00 AMUTC
    Maintenance is now in progress
  • PlannedOctober 30, 2024 at 9:00 AMUTC

    Location:

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 09:00 and 17:00 on Wednesday, 30/10/2024.

    During this time, customers in the E20 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

OCT30
(322835): THIRD PARTY MAINTENANCE AFFECTING SERVICES (B1)
CompletedMaintenance8 hours
  • CompletedOctober 30, 2024 at 5:00 PMUTC
    Maintenance has completed successfully
  • In progressOctober 30, 2024 at 9:00 AMUTC
    Maintenance is now in progress
  • PlannedOctober 30, 2024 at 9:00 AMUTC

    Location:

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 09:00 and 17:00 on Wednesday, 30/10/2024.

    During this time, customers in the B1 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

Sep 2024

SEP30
321724 : EMERGENCY MAINTENANCE AFFECTING SERVICES: Kent, TN4
CompletedMaintenance3 hours
  • CompletedOctober 01, 2024 at 2:00 AMUTC
    Maintenance has completed successfully
  • In progressSeptember 30, 2024 at 11:00 PMUTC
    Maintenance is now in progress
  • PlannedSeptember 30, 2024 at 11:00 PMUTC

    Last updated:(30 Sep 2024 08:35hrs)

    Status: Currently open.
    Location: KENT, TN4.

    There is emergency third party maintenance taking place between the hours of 00:00 and 03:00 on Tuesday 01/10/24. Customers may experience an interruption to broadband services for up to 3hrs during this time.

    Please do not reset your equipment during this period.

    We apologise for the inconvenience this may cause.

    No updates for this incident yet.

SEP30
320572 : THIRD PARTY MAINTENANCE AFFECTING SERVICES: RG12, RG40
CompletedMaintenance6 hours
  • CompletedOctober 01, 2024 at 5:00 AMUTC
    Maintenance has completed successfully
  • In progressSeptember 30, 2024 at 11:00 PMUTC
    Maintenance is now in progress
  • PlannedSeptember 30, 2024 at 11:00 PMUTC

    320572 : THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(30 Sep 2024 08:28hrs)

    Status: Currently open.
    Location: Bracknell, RG12 , Berkshire, RG40.

    There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 01/10/24. Customers may experience an interruption to broadband services for up to 6hrs during this time.

    Please do not reset your equipment during this period.

    We apologise for the inconvenience this may cause.

    No updates for this incident yet.


SEP30
MS3 Emergency Maintenance - TEALBY CLOSE (DN40)
CompletedMaintenance4 hours
  • CompletedSeptember 30, 2024 at 3:40 PMUTC
    Maintenance has completed successfully
  • In progressSeptember 30, 2024 at 11:40 AMUTC
    Maintenance is now in progress
  • PlannedSeptember 30, 2024 at 11:40 AMUTC

    The MS3 Network have advised us of some third-party maintenance that is scheduled to take place in the DN40 region. This maintenance is due occur between the hours of 12:40 - 16:40, on Monday 30/09/2024. During this period, the specified area(s) may experience a disruption to their services.

    As part of this maintenance, which is aimed to improve your service as a whole, there maybe several reboots of your MTH Networks and/or MS3 equipment performed. If this behaviour is witnessed, please do not panic; this is to be expected. Having said this, we must reinforce the importance of leaving the MS3 Modem plugged in and powered on. Failure to do so could result in the modem becoming in an errored state, later requiring an engineer visit to resolve, ultimately prolonging any impact to service.

    We do apologise on behalf of the MS3 Networks for the inconvenience this may cause.

SEP29
320786 : EMERGENCY MAINTENANCE AFFECTING SERVICES: PH22, IV2
CompletedMaintenance

  • 320786 : EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(30 Sep 2024 08:31hrs)

    Status: Currently open.
    Location: Aviemore, PH22 / Inverness, IV2.

    There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 01/10/24. Customers may experience an interruption to broadband services for up to 6hrs during this time.

    Please do not reset your equipment during this period.

    We apologise for the inconvenience this may cause.

    No updates for this incident yet.


    September 29, 2024 at 11:00 PMUTC
SEP29
(320389): THIRD PARTY MAINTENANCE AFFECTING SERVICES - Greaton London EC1A WC1X
CompletedMaintenance6 hours
  • CompletedSeptember 30, 2024 at 5:00 AMUTC
    Maintenance has completed successfully
  • In progressSeptember 29, 2024 at 11:00 PMUTC
    Maintenance is now in progress
  • PlannedSeptember 29, 2024 at 11:00 PMUTC

    Location: Greaton London EC1A WC1X

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 00:00 and 06:00 on 30/09/2024.

    During this time, customers in the Greaton London EC1A WC1X area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

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