MTH Networks - Notice history

All systems operational

OFNL - Operational

98% - uptime
Sep 2024 · 100%Oct · 94.45%Nov · 99.46%

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Sep 2024
Oct 2024
Nov 2024

MS3 - Operational

100% - uptime
Sep 2024 · 100%Oct · 100.0%Nov · 99.07%

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Sep 2024
Oct 2024
Nov 2024

Freedom Fibre - Operational

100% - uptime
Sep 2024 · 100%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Openreach - Operational

100% - uptime
Sep 2024 · 100%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Vodafone - Operational

100% - uptime
Sep 2024 · 100%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

VoIP - Operational

100% - uptime
Sep 2024 · 100%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Notice history

Nov 2024

324461 MAINTENANCE AFFECTING SERVICES - MK40, MK44
Scheduled for November 22, 2024 at 12:00 AM – 6:00 AM about 6 hours
  • Planned
    November 22, 2024 at 12:00 AM
    Planned
    November 22, 2024 at 12:00 AM

    324461 MAINTENANCE AFFECTING SERVICES   Last updated:(20 Nov 2024 17:32hrs)

    Status: Currently open.
    Location: Bedford MK40, MK44.

    There is essential maintenance taking place between the hours of 00:00 and 06:00 on 22/11/24. Customers may experience an interruption to services during this time.

    Please do not reset your equipment during this period.


    We apologise for the inconvenience this may cause.

    No updates for this incident yet.

324463 MAINTENANCE AFFECTING SERVICES - DA1
Scheduled for November 22, 2024 at 12:00 AM – 6:00 AM about 6 hours
  • Planned
    November 22, 2024 at 12:00 AM
    Planned
    November 22, 2024 at 12:00 AM

    324463 MAINTENANCE AFFECTING SERVICES   Last updated:(20 Nov 2024 17:32hrs)

    Status: Currently open.
    Location: Dartford DA1.

    There is essential maintenance taking place between the hours of 00:00 and 06:00 on 22/11/24. Customers may experience an interruption to services for 1 hour during this time.

    Please do not reset your equipment during this period.


    We apologise for the inconvenience this may cause.

    No updates for this incident yet.

324659 THIRD PARTY MAINTENANCE AFFECTING SERVICES - IP6
Scheduled for November 21, 2024 at 8:00 PM – November 22, 2024 at 6:00 AM about 10 hours
  • Planned
    November 21, 2024 at 8:00 PM
    Planned
    November 21, 2024 at 8:00 PM

    324659 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(20 Nov 2024 08:31hrs)

    Status: Currently open.
    Location: Ipswich IP6.

    There is essential third party maintenance taking place between the hours of 20:00 and 06:00 from 21/11/24 until 22/11/24. Customers may experience an interruption to services during this time.

    Please do not reset your equipment during this period.


    We apologise for the inconvenience this may cause.

    No updates for this incident yet.

323001 MAINTENANCE AFFECTING SERVICES - CO13, CO14
Scheduled for November 21, 2024 at 9:00 AM – 4:00 PM about 7 hours
  • Planned
    November 21, 2024 at 9:00 AM
    Planned
    November 21, 2024 at 9:00 AM

    323001 MAINTENANCE AFFECTING SERVICES   Last updated:(20 Nov 2024 08:28hrs)

    Status: Currently open.
    Location: Walton on the Naze CO13, CO14.

    here is essential maintenance taking place between the hours of 09:00 and 16:00 on 21/11/24. Customers may experience an interruption to services for 30 mins during this time.

    Please do not reset your equipment during this period.


    We apologise for the inconvenience this may cause.

    No updates for this incident yet.


326596 THIRD PARTY MAINTENANCE AFFECTING SERVICES - RM15, DA2,DA10,
  • Completed
    November 21, 2024 at 6:00 AM
    Completed
    November 21, 2024 at 6:00 AM
    Maintenance has completed successfully
  • In progress
    November 21, 2024 at 12:00 AM
    In progress
    November 21, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    November 21, 2024 at 12:00 AM
    Planned
    November 21, 2024 at 12:00 AM

    326596 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(20 Nov 2024 08:20hrs)

    Status: Currently open.
    Location: South Ockendon RM15, Swanscombe DA2,DA10, Ebbsfleet DA2.

    There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 21/11/24. Customers may experience an interruption to services during this time.

    Please do not reset your equipment during this period.


    We apologise for the inconvenience this may cause.

    No updates for this incident yet.


Oct 2024

(319620): THIRD PARTY MAINTENANCE AFFECTING SERVICES (E14, E3)
  • Completed
    October 31, 2024 at 5:00 PM
    Completed
    October 31, 2024 at 5:00 PM
    Maintenance has completed successfully.
  • In progress
    October 31, 2024 at 9:00 AM
    In progress
    October 31, 2024 at 9:00 AM

    Location:

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 09:00 until 17:00 on Thursday, 31/10/2024.

    During this time, customers in the E14 and E3 areas may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

MS3 INCIDENT: HU5 and HU6
  • Resolved
    Resolved

    Please find an update below:

    We are pleased to report that affected services have been successfully restored, and they are now fully operational. Our teams will continue to closely monitor network performance and stability to ensure all services remain functional. While the root cause has been addressed, we are observing the situation carefully before officially declaring this incident fully resolved.

  • Update
    Update

    Please find an update below:

    Fault Identified: Our monitoring systems have identified that we have experienced a loss of service in CAB’s HUL121 and HUL122
     
    Investigation: Engineers are currently on site investigating to identify the cause of the outage and implement a fix.

    We expect MS3's next update to come at ~12:30pm.

  • Identified
    Identified

    The MS3 Network have made us aware of an ongoing incident in the HU5 and HU6 region.

    The MS3 Network has advised that the expected impact is as follows:

    Customers located in HU5 and HU6 will currently be experiencing interruption to their service, however we have engineers on site at present assessing the issue at present and working to restore the affected services asap.

    Please do not reset your network equipment.

    We apologise on behalf of The MS3 Network for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.

    Thank you for your patience and understanding.

MTH Networks Network issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    We have confidently been able to split this once-believed large-scale issue into 2 entirely separate cases.

    For information about the secondary issue, of which has seen an impact to services in the HU5 and HU6 regions, please see below:

    The above incident has since been resolved.

    We are, however, aware that the primary issue is still present. Our investigations are still ongoing, whereby we're doing all that we can to bring an expedited resolution to you all as soon as possible.

    We will keep you updated with any and all updates.

    Thank you for your patience.

  • Investigating
    Investigating

    We are aware of an issue that appears to be impacting the majority of homes supported under The MS3 Network. Investigations are being conducted by both MTH Networks and The MS3 Network as we speak, where we are treating this matter with the utmost importance.

    Thank you for your patience and understanding.

(319617): THIRD PARTY MAINTENANCE AFFECTING SERVICES (N1)
  • Completed
    October 30, 2024 at 5:00 PM
    Completed
    October 30, 2024 at 5:00 PM
    Maintenance has completed successfully
  • In progress
    October 30, 2024 at 9:00 AM
    In progress
    October 30, 2024 at 9:00 AM
    Maintenance is now in progress
  • Planned
    October 30, 2024 at 9:00 AM
    Planned
    October 30, 2024 at 9:00 AM

    Location:

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 09:00 and 17:00 on Wednesday, 30/10/2024.

    During this time, customers in the N1 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

(322835): THIRD PARTY MAINTENANCE AFFECTING SERVICES (B1)
  • Completed
    October 30, 2024 at 5:00 PM
    Completed
    October 30, 2024 at 5:00 PM
    Maintenance has completed successfully
  • In progress
    October 30, 2024 at 9:00 AM
    In progress
    October 30, 2024 at 9:00 AM
    Maintenance is now in progress
  • Planned
    October 30, 2024 at 9:00 AM
    Planned
    October 30, 2024 at 9:00 AM

    Location:

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 09:00 and 17:00 on Wednesday, 30/10/2024.

    During this time, customers in the B1 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

Sep 2024

321724 : EMERGENCY MAINTENANCE AFFECTING SERVICES: Kent, TN4
  • Completed
    October 01, 2024 at 2:00 AM
    Completed
    October 01, 2024 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    September 30, 2024 at 11:00 PM
    In progress
    September 30, 2024 at 11:00 PM
    Maintenance is now in progress
  • Planned
    September 30, 2024 at 11:00 PM
    Planned
    September 30, 2024 at 11:00 PM

    Last updated:(30 Sep 2024 08:35hrs)

    Status: Currently open.
    Location: KENT, TN4.

    There is emergency third party maintenance taking place between the hours of 00:00 and 03:00 on Tuesday 01/10/24. Customers may experience an interruption to broadband services for up to 3hrs during this time.

    Please do not reset your equipment during this period.

    We apologise for the inconvenience this may cause.

    No updates for this incident yet.

320572 : THIRD PARTY MAINTENANCE AFFECTING SERVICES: RG12, RG40
  • Completed
    October 01, 2024 at 5:00 AM
    Completed
    October 01, 2024 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    September 30, 2024 at 11:00 PM
    In progress
    September 30, 2024 at 11:00 PM
    Maintenance is now in progress
  • Planned
    September 30, 2024 at 11:00 PM
    Planned
    September 30, 2024 at 11:00 PM

    320572 : THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(30 Sep 2024 08:28hrs)

    Status: Currently open.
    Location: Bracknell, RG12 , Berkshire, RG40.

    There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 01/10/24. Customers may experience an interruption to broadband services for up to 6hrs during this time.

    Please do not reset your equipment during this period.

    We apologise for the inconvenience this may cause.

    No updates for this incident yet.


MS3 Emergency Maintenance - TEALBY CLOSE (DN40)
  • Completed
    September 30, 2024 at 3:40 PM
    Completed
    September 30, 2024 at 3:40 PM
    Maintenance has completed successfully
  • In progress
    September 30, 2024 at 11:40 AM
    In progress
    September 30, 2024 at 11:40 AM
    Maintenance is now in progress
  • Planned
    September 30, 2024 at 11:40 AM
    Planned
    September 30, 2024 at 11:40 AM

    The MS3 Network have advised us of some third-party maintenance that is scheduled to take place in the DN40 region. This maintenance is due occur between the hours of 12:40 - 16:40, on Monday 30/09/2024. During this period, the specified area(s) may experience a disruption to their services.

    As part of this maintenance, which is aimed to improve your service as a whole, there maybe several reboots of your MTH Networks and/or MS3 equipment performed. If this behaviour is witnessed, please do not panic; this is to be expected. Having said this, we must reinforce the importance of leaving the MS3 Modem plugged in and powered on. Failure to do so could result in the modem becoming in an errored state, later requiring an engineer visit to resolve, ultimately prolonging any impact to service.

    We do apologise on behalf of the MS3 Networks for the inconvenience this may cause.

(320389): THIRD PARTY MAINTENANCE AFFECTING SERVICES - Greaton London EC1A WC1X
  • Completed
    September 30, 2024 at 5:00 AM
    Completed
    September 30, 2024 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    September 29, 2024 at 11:00 PM
    In progress
    September 29, 2024 at 11:00 PM
    Maintenance is now in progress
  • Planned
    September 29, 2024 at 11:00 PM
    Planned
    September 29, 2024 at 11:00 PM

    Location: Greaton London EC1A WC1X

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 00:00 and 06:00 on 30/09/2024.

    During this time, customers in the Greaton London EC1A WC1X area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

320786 : EMERGENCY MAINTENANCE AFFECTING SERVICES: PH22, IV2
  • Completed
    September 29, 2024 at 11:00 PM
    Completed
    September 29, 2024 at 11:00 PM

    320786 : EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(30 Sep 2024 08:31hrs)

    Status: Currently open.
    Location: Aviemore, PH22 / Inverness, IV2.

    There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 01/10/24. Customers may experience an interruption to broadband services for up to 6hrs during this time.

    Please do not reset your equipment during this period.

    We apologise for the inconvenience this may cause.

    No updates for this incident yet.


Sep 2024 to Nov 2024

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