MTH Networks - Notice history

OFNL under maintenance

OFNL - Under maintenance

94% - uptime
Nov 2024 · 99.17%Dec · 96.94%Jan 2025 · 85.75%

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Nov 2024
Dec 2024
Jan 2025

MS3 - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 99.86%Jan 2025 · 100.0%

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Nov 2024
Dec 2024
Jan 2025

Freedom Fibre - Operational

100% - uptime
Nov 2024 · 99.83%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
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Jan 2025

Openreach - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
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Jan 2025

Vodafone - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
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Jan 2025

VoIP - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
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Jan 2025

Notice history

Jan 2025

333939 : THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES - NR9
Scheduled for January 20, 2025 at 11:00 PM – January 21, 2025 at 8:00 AM about 9 hours
  • Planned
    January 20, 2025 at 11:00 PM
    Planned
    January 20, 2025 at 11:00 PM

    333939 : THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Jan 2025 08:48hrs)

    Status: Currently open.
    Location: Norfolk, NR9.

    There is emergency third party maintenance taking place between the hours of of 23:00 on Monday 20/01/2025 and 08:00 on Tuesday 21/01/2025. Customers may experience an interruption to all services for up to 9hrs during this time.

    Please do not reset your equipment during this period.

    We apologise for the inconvenience this may cause.

    No updates for this incident yet.

334069 : EMERGENCY MAINTENANCE AFFECTING SERVICES - AB39
Scheduled for January 20, 2025 at 9:00 AM – 5:00 PM about 8 hours
  • Planned
    January 20, 2025 at 9:00 AM
    Planned
    January 20, 2025 at 9:00 AM

    334069 : EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Jan 2025 08:45hrs)

    Status: Currently open.
    Location: STONEHAVEN, AB39.

    There is emergency maintenance taking place between the hours of 09:00 on and 17:00 on Monday 20/01/2025. Customers may experience an interruption to all services for up to 15 minutes during this time.

    Please do not reset your equipment during this period.

    We apologise for the inconvenience this may cause.

    No updates for this incident yet.

334482 : THIRD PARTY EMERGENCY MAINTENANCE AFFECTING BROADBAND AND VOICE SERVICES - SN15
Scheduled for January 17, 2025 at 11:00 PM – January 18, 2025 at 6:00 AM about 7 hours
  • In progress
    January 17, 2025 at 11:00 PM
    In progress
    January 17, 2025 at 11:00 PM
    Maintenance is now in progress
  • Planned
    January 17, 2025 at 11:00 PM
    Planned
    January 17, 2025 at 11:00 PM

    334482 : THIRD PARTY EMERGENCY MAINTENANCE AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(16 Jan 2025 08:19hrs)

    Status: Currently open.
    Location: Wiltshire, SN15.

    There is emergency third party maintenance taking place between the hours of 23:00 on Friday 17/01/2025 and 06:00 on Saturday 18/01/2025. Customers may experience an interruption to all services for up to 6hrs during this time.

    Please do not reset your equipment during this period.

    We apologise for the inconvenience this may cause.

    No updates for this incident yet.

334488 : THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES - GL7
Scheduled for January 17, 2025 at 11:00 PM – January 18, 2025 at 6:00 AM about 7 hours
  • In progress
    January 17, 2025 at 11:00 PM
    In progress
    January 17, 2025 at 11:00 PM
    Maintenance is now in progress
  • Planned
    January 17, 2025 at 11:00 PM
    Planned
    January 17, 2025 at 11:00 PM

    334488 : THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(16 Jan 2025 08:21hrs)

    Status: Currently open.
    Location: Cirencester, GL7.

    here is emergency third party maintenance taking place between the hours of 23:00 on Friday 17/01/2025 and 06:00 on Saturday 18/01/2025. Customers may experience an interruption to all services for up to 6hrs during this time.

    Please do not reset your equipment during this period.

    We apologise for the inconvenience this may cause.

    No updates for this incident yet.

334869 : INCIDENT AFFECTING BROADBAND AND VOICE SERVICES - LE12
  • Resolved
    Resolved

    Update (17 Jan 2025 15:29hrs)
    Work to restore power was completed at 14:00 on 17/01/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Investigating
    Investigating

    334869 : INCIDENT AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(17 Jan 2025 10:38hrs)

    Status: Currently open.
    Location: Loughborough LE12.

    We are currently experiencing a network incident in Loughborough LE12 affecting voice and data services. Engineers currently investigating the issue have identified a power outage on site. Engineers are currently heading to site to complete further checks and restore service, we expect them to be onsite at 1pm.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    No updates for this incident yet.

Dec 2024

332691: INCIDENT AFFECTING BROADBAND SERVICES - BN13
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    Please find an update below:

    Update (27 Dec 2024 11:55hrs)
    Engineers are now onsite and investigating the fibre fault

    Further updates will be provided when further information becomes available

  • Investigating
    Investigating

    The OFNL Network have made us aware of an ongoing incident in the Worthing BN13 region:

    We are currently experiencing a network incident in the Worthing BN13 area affecting a small number of voice and broadband Internet services. Engineers are currently investigating the issue and will provide an update as soon as possible.

    Please do not reset your network equipment.

    We apologise on behalf of The OFNL Network for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.

    Thank you for your patience and understanding.

332576: INCIDENT AFFECTING BROADBAND SERVICES - NR34
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    Please find an update below:

    Third party carrier engineers are currently on site investigating this issue and will provide a further update at 14:00.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Update
    Update

    Please find an update below:

    It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area. The cable that supplies service in the area has broken and our third party carrier are dispatching engineers to continue investigating.

    We are working with the provider to resolve this issue and a further update will be provided once they are on site at 11:00

    We apologise again for the inconvenience caused and thank you for your patience

  • Identified
    Identified

    Our engineers have been investigating the problem and we are sending a field engineer to the site to check on essential network equipment that carries Internet traffic over a fibre optic backhaul link. At the same time we are working with the third-party supplier of the backhaul link, to check the link.

    Our field engineers ETA is 23:00hrs.

    We are continuing to work to resolve this issue and a further update will be provided as soon as possible.

  • Investigating
    Investigating

    332576: INCIDENT AFFECTING BROADBAND SERVICES Last updated:(23 Dec 2024 15:27hrs)
    Status: Currently open.
    Location: Wrentham, NR34.
    We are currently experiencing a network incident in Wrentham, NR34 affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.
    Please do not reset your equipment.
    We apologise for any inconvenience this may cause.
    No updates for this incident yet.

332069: THIRD PARTY MAINTENANCE AFFECTING SERVICES DT10 Stalbridge.
Scheduled for December 23, 2024 at 8:00 AM – 5:00 PM about 9 hours
  • Planned
    December 23, 2024 at 8:00 AM
    Planned
    December 23, 2024 at 8:00 AM

    Location:

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of DT10 Stalbridge.

    During this time, customers in the DT10 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

331924:EMERGENCY MAINTENANCE AFFECTING SERVICES: BA11
  • Completed
    December 18, 2024 at 5:00 PM
    Completed
    December 18, 2024 at 5:00 PM
    Maintenance has completed successfully
  • In progress
    December 18, 2024 at 9:00 AM
    In progress
    December 18, 2024 at 9:00 AM
    Maintenance is now in progress
  • Planned
    December 18, 2024 at 9:00 AM
    Planned
    December 18, 2024 at 9:00 AM

    331924:EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Dec 2024 15:36hrs)

    Status: Currently open.
    Location: Mendip BA11.

    There is emergency maintenance taking place between the hours of 09:00 and 17:00 on *day and date in 18/12/2024 Customers may experience an interruption to services for up to 1 hour during this time.

    Please do not reset your equipment during this period.

    We apologise for the inconvenience this may cause.

    No updates for this incident yet.


329826: MAINTENANCE AFFECTING SERVICES - DA10
  • Completed
    December 18, 2024 at 9:00 AM
    Completed
    December 18, 2024 at 9:00 AM
    Maintenance has completed successfully
  • In progress
    December 18, 2024 at 8:00 AM
    In progress
    December 18, 2024 at 8:00 AM
    Maintenance is now in progress
  • Planned
    December 18, 2024 at 8:00 AM
    Planned
    December 18, 2024 at 8:00 AM

    329826: MAINTENANCE AFFECTING SERVICES   Last updated:(17 Dec 2024 08:39hrs)

    Status: Currently open.
    Location: DA10 Eastern Quarry.

    There is essential maintenance taking place between the hours of 08:00 and 09:00 on 18/12/24. Customers may experience an interruption to services for up to 15 minutes during this time.

    Please do not reset your equipment during this period.


    We apologise for the inconvenience this may cause.

    No updates for this incident yet.

Nov 2024

(329262: THIRD PARTY MAINTENANCE AFFECTING SERVICES Bodmin PL31.
Scheduled for November 29, 2024 at 12:00 PM – 3:00 PM about 3 hours
  • Planned
    November 29, 2024 at 12:00 PM
    Planned
    November 29, 2024 at 12:00 PM

    Location: Bodmin PL31.

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of12:00 and 15:00 on 29/11/2024

    During this time, customers in the PL31 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

(I328619): THIRD PARTY MAINTENANCE AFFECTING SERVICES Tadley RG26 RG16 Basingstoke RG24 Farnham GU9.
Scheduled for November 29, 2024 at 12:00 AM – 6:00 AM about 6 hours
  • Planned
    November 29, 2024 at 12:00 AM
    Planned
    November 29, 2024 at 12:00 AM

    Location: Tadley RG26 RG16 Basingstoke RG24 Farnham GU9.

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 00:00-06:00 on Monday 02/12/2024

    During this time, customers in the XX area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

324473: MAINTENANCE AFFECTING SERVICES - DE24, DE27
Scheduled for November 28, 2024 at 12:00 AM – 6:00 AM about 6 hours
  • Planned
    November 28, 2024 at 12:00 AM
    Planned
    November 28, 2024 at 12:00 AM

    324473: MAINTENANCE AFFECTING SERVICES   Last updated:(27 Nov 2024 09:06hrs)

    Status: Currently open.
    Location: Derby DE24 DE72.

    There is essential maintenance taking place between the hours of 00:00-06:00 on Thursday 28/11/2024. Customers may experience an interruption to services for up to 1 hour during this time.

    Please do not reset your equipment during this period.

    We apologise for the inconvenience this may cause.

    No updates for this incident yet.

324471: MAINTENANCE AFFECTING SERVICES - NP4. NP44
  • Completed
    November 28, 2024 at 6:00 AM
    Completed
    November 28, 2024 at 6:00 AM
    Maintenance has completed successfully
  • In progress
    November 28, 2024 at 12:00 AM
    In progress
    November 28, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    November 28, 2024 at 12:00 AM
    Planned
    November 28, 2024 at 12:00 AM

    324471: MAINTENANCE AFFECTING SERVICES   Last updated:(27 Nov 2024 08:56hrs)

    Status: Currently open.
    Location: Cwmbran NP4 NP44.

    There is essential maintenance taking place between the hours of 00:00-06:00 on Thursday 28/11/2024. Customers may experience an interruption to services for up to 1 hour during this time.

    Please do not reset your equipment during this period.

    We apologise for the inconvenience this may cause.

    No updates for this incident yet.

329056: INCIDENT AFFECTING INTERNET AND PHONE SERVICES (TN12)
  • Resolved
    Resolved

    Please find an update below:

    Update (27 Nov 2024 19:27hrs)
    We have looked into this problem and found that there is a faulty piece of equipment on site. Our engineer is on their way to replace the equipment and expects to arrive by 21:00.

    We will provide another update by 22:00.

    We apologise for the inconvenience caused and thank you for your patience.


  • Investigating
    Investigating

    Please find an update below:

    We are currently experiencing a network incident in Tonbridge TN12 affecting internet and phone services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

Nov 2024 to Jan 2025

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