Good afternoon,
Thank you for your continued patience.
Following a thorough review, we have confirmed that the downtime experienced across The OFNL Network this morning was a result of some planned core maintenance conducted by The OFNL Network. This maintenance is something that was posted in our status page 14 days ago under "OFNL Core Maintenance (id: 357683)". The post in question can be found here:
- https://mthn.instatus.com/cme8a5b5300oajviklccqk0fi
To keep up to date with all planned maintenance and incidents, please click "Get updates" from within our incidents page.
The impact to service witnessed was greater than we - MTH Networks - were anticipating, which is why we pursued the incident path. However, as stated within the aforementioned post, The OFNL Network did suggest that there could be up to 2 hours of interruption to all services. Following our review, we can confidently say that the vast majority of connections were restored well within this time frame. As a result, we are satisfied with this explanation and so have now closed this investigation.
As mentioned before, any continued service issues should be considered isolated cases and reported to our support team via support@mthnetworks.com for individual review.
As always, we want to thank you for your patience, understanding and cooperation with us.
Kind regards,
Your MTH Networks Support Team
