MTH Networks - Notice history

Update (31 Aug 2023 07:39hrs)
This incident was closed on Thursday, August 31st, 2023 at 07:39hrs.

Update (31 Aug 2023 07:38hrs)
Work to restore service was completed at 03:46 on 31/08/2023. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

This incident has been resolved.

Update (25 Aug 2023 07:40hrs)
This incident was closed on Friday, August 25th, 2023 at 07:40hrs.
Update (25 Aug 2023 07:22hrs)
Work to restore service was completed at 02:38 on 25/08/23. Customers should now find services to be working as expected.

We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (24 Aug 2023 09:25hrs)
This incident was closed on Thursday, August 24th, 2023 at 09:25hrs.

Update (24 Aug 2023 09:25hrs)
Work to restore service was completed at 08:04 on 24/08/2023. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (24 Aug 2023 17:46hrs)

This incident was closed on Thursday, August 24th, 2023 at 17:46hrs.

Update (24 Aug 2023 17:45hrs)
Work to restore service was completed at 04:50 on 24/08/2023. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Work carried out at BT Exchange at 14:00 didn't cause any outage.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (24 Aug 2023 12:14hrs)
Engineers from our third party carrier will be attending the local exchange shortly to swap out faulty equipment.

Services may be disrupted whilst this swap takes place, we will continue to monitor and provide an update once we receive confirmation that this has been completed. We will provide a further update by 2pm.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (24 Aug 2023 10:11hrs)
We have seen customers services stable since 04:50 and continue to push our third party carrier for an update on further disruptions to services. We will continue to monitor services to ensure they remain stable and provide an update at 12:00.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (24 Aug 2023 07:17hrs)
The Third Party Carrier has identified an issue at the local BT Exchange. Although the issue at the exchange is ongoing, we have seen our service to customers stabilise at 04:50 on 24/08/23.

Customers should now find services to be working as expected, however, there may be further interruptions to service. We will continue to monitor services to ensure they remain stable.

The next update will be provided at 09:00 24/08/23.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (24 Aug 2023 01:27hrs)
Our Third Party Carrier's engineers are continuing to investigate the cause of this issue.

The next update will be provided at 8am 24/08/23.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (23 Aug 2023 23:11hrs)
Our Third Party Carrier's engineers are continuing to investigate the cause of this issue.

A further update will be provided as soon as possible.

Update (23 Aug 2023 21:10hrs)
It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area. We are periodically loosing Internet connectivity via the service supplied to us by the third party carrier. This will be causing unreliable service to customers.

We are working with the provider to resolve this issue and a further update will be provided as possible.

Please find an update from the OFNL Network below:

Work to restore service was completed at 17:00 on 13/08/2023. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Unfortunately we were unable to gain access to all properties to swap equipment, the remaining customers who are offline have had tickets raised to their respective Internet Service Provider who will make contact with them to arrange another appointment.

Please note that this issue is only effecting 10% of the site.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (11 Aug 2023 19:31hrs)
OFNL Field Engineer has completed his investigations on site tonight.

We are aware of an Intermittent issue which will be causing short dropouts for about 10% of customers on site.

We have raised an Emergency case with our vendors and we are hoping to resolve this issue as soon as possible.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.

Update (11 Aug 2023 13:33hrs)
Engineers are now on-site and have been investigating the fault and believe fibre equipment has become faulty.

We are continuing to work to resolve, and a further update will be provided within 4 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Please find an update from the OFNL Network below:

Work to restore service was completed at 04:30 on 24/07/2023. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (22 Jul 2023 22:51hrs)
It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area.

Customers may experience unreliable, intermittent or degraded broadband service.

We are working with the provider to resolve this issue and a further update will be provided as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Update (22 Jul 2023 17:41hrs)
It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area.

We are working with the provider to resolve this issue and a further update will be provided as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Update (24 Jul 2023 17:26hrs)
This incident was closed on Monday, July 24th, 2023 at 17:26hrs.

Update (24 Jul 2023 17:24hrs)
Work to restore service was completed at 16:30 on 24/07/23. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (24 Jul 2023 12:58hrs)
Work will be underway shortly to install the new fibre cable. We anticipate it may take some time to complete the install and restore services. We expect a further update by 17:00 today.

We apologise again for the inconvenience caused and thank you for your patience.

Update (24 Jul 2023 11:05hrs)
Engineers are delayed arriving to site and are expected to arrive at 13:00. We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Please find an update from the OFNL Network below:

Engineers are expected on site within the next two hours to begin work on restoring service. We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Update (22 Jul 2023 21:53hrs)
Engineers have been investigating the problem and have isolated the fault to a small number of customers. The fault will require a repair to a section of fibre optic cable. Engineers will return to site first thing on Monday 24th to work on a permanent repair.

We apologise again for the inconvenience caused and thank you for your patience.

Update (22 Jul 2023 17:34hrs)
Engineers have been investigating the problem and found a fault with the fibre optic networking in the area.

Engineers are currently on-site and are continuing to work to resolve this issue.

A further update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Work to restore service was completed at 14:52 on 22/07/23. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

This incident has been resolved.

Please find an update from the OFNL Network below:

Work to restore service was completed at 15:01 on 07/07/23. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (07 Jul 2023 11:32hrs)
It has been identified that this incident has been caused by an issue with a third-party carrier, who provide service to us in this area. They have confirmed that equipment they manage has failed within the local exchange. They expect to have an engineer on site by 14:30 to start local investigations.

We are working with the provider to resolve this issue and a further update will be provided by 16:30 or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Update (07 Jul 2023 10:12hrs)
Engineers have been investigating the problem and found that the third-party link that provides service to the site is not working. We have escalated the issue to the third-party and we have an engineer on route to the site. We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Update (29 Jun 2023 18:38hrs)
Work to restore service was completed at 18:30 on Thursday 29/06/2023. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (29 Jun 2023 11:29hrs)
Engineers are on-site and progressing with the fibre repair work.

Further updates will be provided as soon as possible.

We apologise for the inconvenience caused and thank you for your patience.

Update (29 Jun 2023 07:47hrs)
Engineers are expected to be on-site this morning to progress the planned fibre-strike repair work.

Further updates will be provided as soon as possible.

We apologise for the inconvenience caused and thank you for your patience.

Update (28 Jun 2023 14:39hrs)
Engineers have been investigating the problem and found that this incident has been caused by a fibre-strike, by a third-party working on-site.

Third-party engineers are scheduled to perform repair works tomorrow, 29/06/23.

Further updates will be provided as soon as possible.

We apologise for the inconvenience caused and thank you for your patience.

Update (26 Jun 2023 13:27hrs)
Work to restore service by our third-party supplier was completed at 11:46 on 26/06/23. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Please find an update from the OFNL Network below:

It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area.

We are working with the provider to resolve this issue and a further update will be provided within 2 hours or sooner.

We apologise again for the inconvenience caused and thank you for your patience.

Update (21 Jun 2023 20:52hrs)
This incident was closed on Wednesday, June 21st, 2023 at 20:52hrs.

Update (21 Jun 2023 20:51hrs)
Work to restore service was completed at 16:00 on Wednesday 21/06/2023. It was identified that our equipment experienced a power outage. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (21 Jun 2023 12:35hrs)
Our engineer is travelling to site to investigate the problem. Their current ETA is 14:00.

A further update will be provided within 2 hours or as soon as possible.

Please find an update from the OFNL Network below:

Work to restore service was completed at 08:04 on 21/06/23. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (20 Jun 2023 15:28hrs)
Our engineers are on-site installing the temporary generator to supply Low Voltage power.

Power should be restored within the hour, along with customer services.

After this, services will remain at risk until the permanent power solution has been put in place, which we are also currently progressing.

We apologise for any inconvenience this may cause.

Update (20 Jun 2023 13:42hrs)
The power could not be sustained on the previously mentioned temporary solution. As such, we have now directed another of our engineers to attend site with a generator which should provide more reliable temporary power.

We will provide a further update as soon as the engineer provides us with their ETA. The power should be restored shortly after their arrival, along with customer services.

After this, services will remain at risk until the permanent power solution has been put in place, which we are also currently progressing.

We apologise for any inconvenience this may cause.

Update (20 Jun 2023 12:02hrs)
We have identified that our equipment has been affected by a loss of low voltage power.

Our engineer on-site is organising temporary power. You may still experience a loss of service until power is fully restored.

Please do not reset your equipment.

We will provide an update as soon as possible or within 2 hours.

We apologise for any inconvenience this may cause.

Update (20 Jun 2023 09:20hrs)
Engineers have been investigating this outage. We are unable to ascertain the nature of the outage so we have dispatched a Field Engineer to visit the site.

Our Field Engineers ETA is 10:30.

We will continue to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Please find an update from the OFNL Network below:

Update (18 Jun 2023 23:35hrs)
This incident was closed on Sunday, June 18th, 2023 at 23:35hrs.
Work to restore service was completed at 23:15 on 18/06/23. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Please find an update from the OFNL Network below:

Engineers investigating the outage have identified an issue with the backhaul connection for this site, an engineer has been dispatched and should arrive at site by 21:00 18/06/2023 (9PM). An update will provided by 10PM.
We apologise again for the inconvenience caused and thank you for your patience.