MTH Networks - Notice history

System Under Maintenance

OFNL - Partial outage

84.90% uptime
Mar 2025 · 98.99%Apr · 86.25%May · 70.00%

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Mar 2025
Apr 2025
May 2025

MS3 - Under maintenance

97.93% uptime
Mar 2025 · 98.34%Apr · 100.0%May · 95.58%

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Mar 2025
Apr 2025
May 2025

Freedom Fibre - Operational

100.0% uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

CityFibre - Under maintenance

100.0% uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Openreach - Operational

100.0% uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Vodafone - Operational

100.0% uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Glide - Operational

100.0% uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

VoIP - Operational

100.0% uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Leased Lines - Operational

100.0% uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Notice history

View current status

May 2025

MAY30
(350463): THIRD PARTY MAINTENANCE AFFECTING SERVICES
CompletedMaintenance12 hours
  • CompletedMay 31, 2025 at 7:00 AMUTC
    Maintenance has completed successfully
  • In progressMay 30, 2025 at 7:00 PMUTC
    Maintenance is now in progress
  • PlannedMay 30, 2025 at 7:00 PMUTC

    Location: Leicester LE9.

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 20:00 on 30/05/2025 until 08:00 on 31/05/2025.

    During this time, customers in the LE9 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

MAY30
(350460): THIRD PARTY MAINTENANCE AFFECTING SERVICES
CompletedMaintenance12 hours
  • CompletedMay 31, 2025 at 7:00 AMUTC
    Maintenance has completed successfully
  • In progressMay 30, 2025 at 7:00 PMUTC
    Maintenance is now in progress
  • PlannedMay 30, 2025 at 7:00 PMUTC

    Location:Melton Mowbray LE13 LE15

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 20:00 on 30/05/2025 08:00 on Saturday 31/05/2025.

    During this time, customers in the LE13, and LE15 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

Reports of 3CX Inbound and Outbound call failures
ResolvedDegraded performance2 hours 9 minutes
  • ResolvedUTC

    We are seeing inbound traffic return to normal and calls are successfully routing across our platform.

    We sincerely apologise for any inconvenience caused by these issues.

  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC

    Whilst we're seeing outbound traffic as normal across the platform currently, we are seeing further inbound issues and are investigating these inbound call failures presently.

  • ResolvedUTC

    We are seeing traffic return to normal and calls are successfully routing out across our platform.

  • InvestigatingUTC

    We are currently investigating reports of inbound and outbound call failures.

    We apologise for the inconvenience caused.

MAY30
(350028): THIRD PARTY MAINTENANCE AFFECTING SERVICES
CompletedMaintenance8 hours
  • CompletedMay 30, 2025 at 3:00 PMUTC
    Maintenance has completed successfully
  • In progressMay 30, 2025 at 7:00 AMUTC
    Maintenance is now in progress
  • PlannedMay 30, 2025 at 7:00 AMUTC

    Location: Musselburgh EH21

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 08:00 and 16:00 on Friday, 30/05/2025.

    During this time, customers in the EH21 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

OFNL INCIDENT AFFECTING INTERNET SERVICES: 351532
ResolvedDegraded performance8 hours 26 minutes
  • MonitoringUTC

    Please find an update below:

    Update (29 May 2025 22:28hrs)
    Work to restore service was completed at 22:15 on 29/05/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • ResolvedUTC

    Please find an update below:

    Update (29 May 2025 22:28hrs)
    This incident was closed on Thursday, May 29th, 2025 at 22:28hrs.

  • UpdateUTC

    Please find an update below:

    Update (29 May 2025 21:12hrs)
    Additional third-party engineers have been dispatched to assist with the faulty equipment replacement.

    Currently, we do not have an estimated timeline for the completion of this replacement.

    We will continue to provide updates as new information becomes available.

  • UpdateUTC

    Please find an update below:

    Update (29 May 2025 19:59hrs)
    Third-party engineers have been unable to restore the faulty network equipment and are now proceeding with its replacement.

    Currently, we do not have an estimated timeline for the completion of this replacement.

    We will continue to provide updates as new information becomes available.

  • UpdateUTC

    Please find an update below:

    Update (29 May 2025 16:26hrs)
    The third-party has reported to us that they have their engineers at site investigating equipment.

    A further update will be provided before 19:00 (7pm).

  • IdentifiedUTC

    Please find an update below:

    Update (29 May 2025 14:39hrs)
    We now see that the problem is not on our network, but the network of a third party that supports ours.

    We are talking to the third party, and they are working on a fix.

    We will update you again by 17:00 (5PM).

  • InvestigatingUTC
    The OFNL Network have made us aware of an ongoing incident in the regions: PO15, SO15, SO30 and SO31. > **We have a network incident in Southampton PO15, SO15, SO30 and SO31 affecting internet services. Our team are looking into this and will provide an update by 16:00.** **Please do not reset your network equipment.** We apologise on behalf of The OFNL Network for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible. Thank you for your patience and understanding.

Apr 2025

APR30
(347033): THIRD PARTY MAINTENANCE AFFECTING SERVICES
CompletedMaintenance6 hours
  • CompletedMay 01, 2025 at 5:00 AMUTC
    Maintenance has completed successfully
  • In progressApril 30, 2025 at 11:00 PMUTC
    Maintenance is now in progress
  • PlannedApril 30, 2025 at 11:00 PMUTC

    Location: Nottinghamshire, NG12, NG3

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 00:00 and 06:00 on Thursday 01/05/2025.

    During this time, customers in the NG12, NG3 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

APR30
(341130): THIRD PARTY MAINTENANCE AFFECTING SERVICES
CompletedMaintenance7 hours
  • CompletedApril 30, 2025 at 3:00 PMUTC
    Maintenance has completed successfully
  • In progressApril 30, 2025 at 9:19 AMUTC
    Maintenance is now in progress.
  • PlannedApril 30, 2025 at 8:00 AMUTC

    Location: Bromsgrove, B61.

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 09:00 and 16:00 on Wednesday 30/04/2025.

    During this time, customers in the B61 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

APR30
MS3 Emergency Maintenance - BON ACCORD ROAD, FERRY ROAD (HU13)
CompletedMaintenance9 hours
  • CompletedApril 30, 2025 at 5:00 PMUTC
    Maintenance has completed successfully
  • In progressApril 30, 2025 at 9:14 AMUTC
    Maintenance is now in progress.
  • PlannedApril 30, 2025 at 8:00 AMUTC

    The MS3 Network have advised us of some third-party maintenance that is scheduled to take place in the HU13 region. This maintenance is due occur between the hours of 09:00 - 18:00, on 30/04/2025. During this period, the specified area(s) may experience a disruption to their services.

    As part of this maintenance, which is aimed to improve your service as a whole, there may be several reboots of your MTH Networks and/or MS3 equipment performed. If this behaviour is witnessed, please do not panic; this is to be expected. Having said this, we must reinforce the importance of leaving the MS3 Modem plugged in and powered on. Failure to do so could result in the modem becoming in an errored state, later requiring an engineer visit to resolve, ultimately prolonging any impact to service.

    We do apologise on behalf of the MS3 Networks for the inconvenience this may cause.

APR30
MS3 Emergency Maintenance - THE ROUNDWAY (HU4)
CompletedMaintenance9 hours 15 minutes
  • CompletedApril 30, 2025 at 5:00 PMUTC
    Maintenance has completed successfully
  • In progressApril 30, 2025 at 9:13 AMUTC
    Maintenance is now in progress.
  • PlannedApril 30, 2025 at 7:45 AMUTC

    The MS3 Network have advised us of some third-party maintenance that is scheduled to take place in the HU4 region. This maintenance is due occur between the hours of 08:45 - 18:00, on 30/04/2025. During this period, the specified area(s) may experience a disruption to their services.

    As part of this maintenance, which is aimed to improve your service as a whole, there may be several reboots of your MTH Networks and/or MS3 equipment performed. If this behaviour is witnessed, please do not panic; this is to be expected. Having said this, we must reinforce the importance of leaving the MS3 Modem plugged in and powered on. Failure to do so could result in the modem becoming in an errored state, later requiring an engineer visit to resolve, ultimately prolonging any impact to service.

    We do apologise on behalf of the MS3 Networks for the inconvenience this may cause.

APR30
(343949): THIRD PARTY MAINTENANCE AFFECTING SERVICES
CompletedMaintenance8 hours
  • CompletedApril 30, 2025 at 3:00 PMUTC
    Maintenance has completed successfully
  • In progressApril 30, 2025 at 9:20 AMUTC
    Maintenance is now in progress.
  • PlannedApril 30, 2025 at 7:00 AMUTC

    Location: London, NW6

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 08:00 and 16:00 on Wednesday 30/04/2025.

    During this time, customers in the NW6 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

Mar 2025

MAR31
MS3 Emergency Maintenance - WOLD ROAD (HU5)
CompletedMaintenance2 hours
  • CompletedMarch 31, 2025 at 5:25 PMUTC
    Maintenance has completed successfully
  • In progressMarch 31, 2025 at 3:25 PMUTC
    Maintenance is now in progress
  • PlannedMarch 31, 2025 at 3:25 PMUTC

    The MS3 Network have advised us of some third-party maintenance that is scheduled to take place in the HU5 region. This maintenance is due occur between the hours of 16:25 and 18:25, on Monday, 31/03/2025 During this period, the specified area(s) may experience a disruption to their services.

    As part of this maintenance, which is aimed to improve your service as a whole, there may be several reboots of your MTH Networks and/or MS3 equipment performed. If this behaviour is witnessed, please do not panic; this is to be expected. Having said this, we must reinforce the importance of leaving the MS3 Modem plugged in and powered on. Failure to do so could result in the modem becoming in an errored state, later requiring an engineer visit to resolve, ultimately prolonging any impact to service.

    We do apologise on behalf of the MS3 Networks for the inconvenience this may cause.

MAR31
MS3 Emergency Maintenance - BOULTON GROVE +3 (HU9)
CompletedMaintenance23 hours 41 minutes
  • CompletedApril 01, 2025 at 1:11 PMUTC
    Maintenance has completed successfully.
  • In progressMarch 31, 2025 at 3:17 PMUTC
    Maintenance is now in progress.
  • PlannedMarch 31, 2025 at 1:30 PMUTC

    Affected Addresses: EDISON GROVE, FARADAY STREET, LODGE STREET and BOULTON GROVE

    The MS3 Network have advised us of some third-party maintenance that is scheduled to take place in the HU9 region. This maintenance is due occur between the hours of 14:30 to 18:30PM, on Monday, 31/03/2025. During this period, the specified area(s) may experience a disruption to their services.

    As part of this maintenance, which is aimed to improve your service as a whole, there may be several reboots of your MTH Networks and/or MS3 equipment performed. If this behaviour is witnessed, please do not panic; this is to be expected. Having said this, we must reinforce the importance of leaving the MS3 Modem plugged in and powered on. Failure to do so could result in the modem becoming in an errored state, later requiring an engineer visit to resolve, ultimately prolonging any impact to service.

    We do apologise on behalf of the MS3 Networks for the inconvenience this may cause.

MAR31
MS3 Emergency Maintenance - CLOVELLY AVENUE +4 (HU3)
CompletedMaintenance23 hours 45 minutes
  • CompletedApril 01, 2025 at 1:10 PMUTC
    Maintenance has completed successfully.
  • In progressMarch 31, 2025 at 3:24 PMUTC
    Maintenance is now in progress.
  • PlannedMarch 31, 2025 at 1:25 PMUTC

    Affected Addresses: CLOVELLY AVENUE, EVAS AVENUE, OAK AVENUE, ASH GROVE, BROUGHAM STREET

    The MS3 Network have advised us of some third-party maintenance that is scheduled to take place in the HU3 region. This maintenance is due occur between the hours of 14:25 to 18:25, on Monday, 31/03/2025. During this period, the specified area(s) may experience a disruption to their services.

    As part of this maintenance, which is aimed to improve your service as a whole, there may be several reboots of your MTH Networks and/or MS3 equipment performed. If this behaviour is witnessed, please do not panic; this is to be expected. Having said this, we must reinforce the importance of leaving the MS3 Modem plugged in and powered on. Failure to do so could result in the modem becoming in an errored state, later requiring an engineer visit to resolve, ultimately prolonging any impact to service.

    We do apologise on behalf of the MS3 Networks for the inconvenience this may cause.

MAR31
MS3 Emergency Maintenance - BATLEY CLOSE + 9 (HU9)
CompletedMaintenance
  • In progressMarch 31, 2025 at 3:20 PMUTC
    Maintenance is now in progress.
  • CompletedMarch 31, 2025 at 11:35 AMUTC

    Affected Addresses: BATLEY CLOSE, CARDEN AVENUE, FORBER AVENUE, FREMANTLE AVENUE, LEVITA AVENUE, MIRFIELD GROVE, OTLEY CLOSE, SUTTON WAY, SWANFIELD ROAD, WAKEFIELD AVENUE

    The MS3 Network have advised us of some third-party maintenance that is scheduled to take place in the HU9 region. This maintenance is due occur between the hours of 12:35 TO 18:35, on Monday, 31/03/2025. During this period, the specified area(s) may experience a disruption to their services.

    As part of this maintenance, which is aimed to improve your service as a whole, there may be several reboots of your MTH Networks and/or MS3 equipment performed. If this behaviour is witnessed, please do not panic; this is to be expected. Having said this, we must reinforce the importance of leaving the MS3 Modem plugged in and powered on. Failure to do so could result in the modem becoming in an errored state, later requiring an engineer visit to resolve, ultimately prolonging any impact to service.

    We do apologise on behalf of the MS3 Networks for the inconvenience this may cause.

MAR31
MS3 Emergency Maintenance - SOUTHFIELD ROAD (HU5)
CompletedMaintenance
  • In progressMarch 31, 2025 at 3:22 PMUTC
    Maintenance is now in progress.
  • CompletedMarch 31, 2025 at 8:40 AMUTC

    The MS3 Network have advised us of some third-party maintenance that is scheduled to take place in the HU5 region. This maintenance is due occur between the hours of 09:40 TO 17:40 on Monday, 31/03/2025. During this period, the specified area(s) may experience a disruption to their services.

    As part of this maintenance, which is aimed to improve your service as a whole, there may be several reboots of your MTH Networks and/or MS3 equipment performed. If this behaviour is witnessed, please do not panic; this is to be expected. Having said this, we must reinforce the importance of leaving the MS3 Modem plugged in and powered on. Failure to do so could result in the modem becoming in an errored state, later requiring an engineer visit to resolve, ultimately prolonging any impact to service.

    We do apologise on behalf of the MS3 Networks for the inconvenience this may cause.

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