MTH Networks - Notice history

System Under Maintenance

OFNL - Partial outage

92.86% uptime
Dec 2024 · 96.94%Jan 2025 · 83.14%Feb · 99.37%

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Dec 2024
Jan 2025
Feb 2025

MS3 - Under maintenance

100.0% uptime
Dec 2024 · 100.0%Jan 2025 · 100.0%Feb · 100.0%

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Dec 2024
Jan 2025
Feb 2025

Freedom Fibre - Operational

100.0% uptime
Dec 2024 · 100.0%Jan 2025 · 100.0%Feb · 100.0%

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Dec 2024
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Feb 2025

CityFibre - Under maintenance

100.0% uptime
Dec 2024 · 100.0%Jan 2025 · 100.0%Feb · 100.0%

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Dec 2024
Jan 2025
Feb 2025

Openreach - Operational

100.0% uptime
Dec 2024 · 100.0%Jan 2025 · 100.0%Feb · 100.0%

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Dec 2024
Jan 2025
Feb 2025

Vodafone - Operational

100.0% uptime
Dec 2024 · 100.0%Jan 2025 · 100.0%Feb · 100.0%

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Dec 2024
Jan 2025
Feb 2025

Glide - Operational

100.0% uptime
Dec 2024 · 100.0%Jan 2025 · 100.0%Feb · 100.0%

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Dec 2024
Jan 2025
Feb 2025

VoIP - Operational

100.0% uptime
Dec 2024 · 100.0%Jan 2025 · 100.0%Feb · 100.0%

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Dec 2024
Jan 2025
Feb 2025

Leased Lines - Operational

100.0% uptime
Dec 2024 · 100.0%Jan 2025 · 100.0%Feb · 100.0%

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Dec 2024
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Feb 2025

Notice history

View current status

Feb 2025

FEB27
MS3 Emergency Maintenance - CROMWELL ROAD CLARK AVENUE (DN31)
CompletedMaintenance8 hours
  • CompletedFebruary 27, 2025 at 6:00 PMUTC
    Maintenance has completed successfully
  • In progressFebruary 27, 2025 at 10:00 AMUTC
    Maintenance is now in progress
  • PlannedFebruary 27, 2025 at 10:00 AMUTC

    The MS3 Network have advised us of some third-party maintenance that is scheduled to take place in the DN31 region. This maintenance is due occur between the hours of 10:00 and 18:00, on Thursday 27/02/2025. During this period, the specified area(s) may experience a disruption to their services.

    As part of this maintenance, which is aimed to improve your service as a whole, there may be several reboots of your MTH Networks and/or MS3 equipment performed. If this behaviour is witnessed, please do not panic; this is to be expected. Having said this, we must reinforce the importance of leaving the MS3 Modem plugged in and powered on. Failure to do so could result in the modem becoming in an errored state, later requiring an engineer visit to resolve, ultimately prolonging any impact to service.

    We do apologise on behalf of the MS3 Networks for the inconvenience this may cause.

FEB27
(337577): THIRD PARTY MAINTENANCE AFFECTING SERVICES - North East Didcot OX11
CompletedMaintenance7 hours
  • CompletedFebruary 27, 2025 at 4:00 PMUTC
    Maintenance has completed successfully
  • In progressFebruary 27, 2025 at 9:00 AMUTC
    Maintenance is now in progress
  • PlannedFebruary 27, 2025 at 9:00 AMUTC

    Location: North East Didcot OX11

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 09:00 and 16:00 on 27/02/25.

    During this time, customers in the OX11 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

FEB27
(337686): THIRD PARTY MAINTENANCE AFFECTING SERVICES - Willesborough Road TN24.
CompletedMaintenance8 hours
  • CompletedFebruary 27, 2025 at 4:00 PMUTC
    Maintenance has completed successfully
  • In progressFebruary 27, 2025 at 8:00 AMUTC
    Maintenance is now in progress
  • PlannedFebruary 27, 2025 at 8:00 AMUTC

    Location: Willesborough Road TN24.

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 08:00 and 16:00 on 27/02/25.

    During this time, customers in the TN24 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

FEB27
(337299): THIRD PARTY MAINTENANCE AFFECTING SERVICES - Burrows Court NG3.
CompletedMaintenance6 hours
  • CompletedFebruary 27, 2025 at 6:00 AMUTC
    Maintenance has completed successfully
  • In progressFebruary 27, 2025 at 12:00 AMUTC
    Maintenance is now in progress
  • PlannedFebruary 27, 2025 at 12:00 AMUTC

    Location: Burrows Court NG3.

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 00:00 and 06:00 on 27/02/25.

    During this time, customers in the NG3area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

FEB26
MS3 Emergency Maintenance - CROMWELL ROAD CLARK AVENUE (DN31)
CompletedMaintenance4 hours
  • CompletedFebruary 26, 2025 at 6:05 PMUTC
    Maintenance has completed successfully
  • In progressFebruary 26, 2025 at 2:05 PMUTC
    Maintenance is now in progress
  • PlannedFebruary 26, 2025 at 2:05 PMUTC

    The MS3 Network have advised us of some third-party maintenance that is scheduled to take place in the DN31 region. This maintenance is due occur between the hours of 14:05 and 18:05, on Wednesday 26/02/2025. During this period, the specified area(s) may experience a disruption to their services.

    As part of this maintenance, which is aimed to improve your service as a whole, there may be several reboots of your MTH Networks and/or MS3 equipment performed. If this behaviour is witnessed, please do not panic; this is to be expected. Having said this, we must reinforce the importance of leaving the MS3 Modem plugged in and powered on. Failure to do so could result in the modem becoming in an errored state, later requiring an engineer visit to resolve, ultimately prolonging any impact to service.

    We do apologise on behalf of the MS3 Networks for the inconvenience this may cause.

Jan 2025

JAN31
334960 THIRD PARTY MAINTENANCE AFFECTING SERVICES - GU11
CompletedMaintenance7 hours
  • CompletedFebruary 01, 2025 at 5:00 AMUTC
    Maintenance has completed successfully
  • In progressJanuary 31, 2025 at 10:00 PMUTC
    Maintenance is now in progress
  • PlannedJanuary 31, 2025 at 10:00 PMUTC

    334960 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(30 Jan 2025 08:22hrs)

    Status: Currently open.
    Location: Aldershot GU11.

    There is essential third party maintenance taking place between the hours of 22:00 and 05:00 on 31/01/2025 to 01/02/2025. Customers may experience an interruption to services for up to during this time.

    Please do not reset your equipment during this period.

    We apologise for the inconvenience this may cause.

    No updates for this incident yet.

JAN31
335407 THIRD PARTY MAINTENANCE AFFECTING SERVICES - SE1
CompletedMaintenance6 hours
  • CompletedJanuary 31, 2025 at 6:00 AMUTC
    Maintenance has completed successfully
  • In progressJanuary 31, 2025 at 12:00 AMUTC
    Maintenance is now in progress
  • PlannedJanuary 31, 2025 at 12:00 AMUTC

    335407 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(30 Jan 2025 08:11hrs)

    Status: Currently open.
    Location: Lambeth SE1.

    There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 31/01/2025. Customers may experience an interruption to services for up to 6 hours during this time.

    Please do not reset your equipment during this period.

    We apologise for the inconvenience this may cause.

    No updates for this incident yet.

JAN31
335270 THIRD PARTY MAINTENANCE AFFECTING SERVICES - LE16, NN14
CompletedMaintenance5 hours
  • CompletedJanuary 31, 2025 at 5:00 AMUTC
    Maintenance has completed successfully
  • In progressJanuary 31, 2025 at 12:00 AMUTC
    Maintenance is now in progress
  • PlannedJanuary 31, 2025 at 12:00 AMUTC

    335270 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(30 Jan 2025 08:09hrs)

    Status: Currently open.
    Location: Leicester LE16, Desborough NN14.

    There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 31/01/2025. Customers may experience an interruption to services for up to 6 hours during this time.

    Please do not reset your equipment during this period.

    We apologise for the inconvenience this may cause.

    No updates for this incident yet.

JAN31
336277 THIRD PARTY MAINTENANCE AFFECTING SERVICES - PE7,PE1,PE2,PE26.PE28,PE8,PE10,NG34,NN14
CompletedMaintenance6 hours
  • CompletedJanuary 31, 2025 at 6:00 AMUTC
    Maintenance has completed successfully
  • In progressJanuary 31, 2025 at 12:00 AMUTC
    Maintenance is now in progress
  • PlannedJanuary 31, 2025 at 12:00 AMUTC

    336277 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(30 Jan 2025 08:19hrs)

    Status: Currently open.
    Location: Peterborough PE7,PE1,PE2,PE26.PE28,PE8, Bourne PE10, Holdingham NG34, Kettering NN14.

    There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 31/01/2025. Customers may experience an interruption to services for up to 6 hours during this time.

    Please do not reset your equipment during this period.

    We apologise for the inconvenience this may cause.

    No updates for this incident yet.

JAN30
333041 MAINTENANCE AFFECTING SERVICES - B12
CompletedMaintenance23 hours 15 minutes
  • CompletedJanuary 31, 2025 at 8:15 AMUTC
    Maintenance has completed successfully.
  • UpdateJanuary 30, 2025 at 11:06 AMUTC
    Maintenance is now in progress.
  • In progressJanuary 30, 2025 at 9:00 AMUTC

    333041 MAINTENANCE AFFECTING SERVICES   Last updated:(29 Jan 2025 08:33hrs)

    Status: Currently open.
    Location: Birmingham B12.

    There is essential maintenance taking place between the hours of 09:00 and 17:00 on 30/01/2025. Customers may experience an interruption to services during this time.

    Please do not reset your equipment during this period.

    We apologise for the inconvenience this may cause.

    No updates for this incident yet.

Dec 2024

332691: INCIDENT AFFECTING BROADBAND SERVICES - BN13
ResolvedDegraded performance93 hours 21 minutes
  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC

    Please find an update below:

    Update (27 Dec 2024 11:55hrs)
    Engineers are now onsite and investigating the fibre fault

    Further updates will be provided when further information becomes available

  • InvestigatingUTC

    The OFNL Network have made us aware of an ongoing incident in the Worthing BN13 region:

    We are currently experiencing a network incident in the Worthing BN13 area affecting a small number of voice and broadband Internet services. Engineers are currently investigating the issue and will provide an update as soon as possible.

    Please do not reset your network equipment.

    We apologise on behalf of The OFNL Network for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.

    Thank you for your patience and understanding.

332576: INCIDENT AFFECTING BROADBAND SERVICES - NR34
Resolved92 hours 15 minutes
  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC

    Please find an update below:

    Third party carrier engineers are currently on site investigating this issue and will provide a further update at 14:00.

    We apologise again for the inconvenience caused and thank you for your patience.

  • UpdateUTC

    Please find an update below:

    It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area. The cable that supplies service in the area has broken and our third party carrier are dispatching engineers to continue investigating.

    We are working with the provider to resolve this issue and a further update will be provided once they are on site at 11:00

    We apologise again for the inconvenience caused and thank you for your patience

  • IdentifiedUTC

    Our engineers have been investigating the problem and we are sending a field engineer to the site to check on essential network equipment that carries Internet traffic over a fibre optic backhaul link. At the same time we are working with the third-party supplier of the backhaul link, to check the link.

    Our field engineers ETA is 23:00hrs.

    We are continuing to work to resolve this issue and a further update will be provided as soon as possible.

  • InvestigatingUTC

    332576: INCIDENT AFFECTING BROADBAND SERVICES Last updated:(23 Dec 2024 15:27hrs)
    Status: Currently open.
    Location: Wrentham, NR34.
    We are currently experiencing a network incident in Wrentham, NR34 affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.
    Please do not reset your equipment.
    We apologise for any inconvenience this may cause.
    No updates for this incident yet.

DEC23
332069: THIRD PARTY MAINTENANCE AFFECTING SERVICES DT10 Stalbridge.
CompletedMaintenance682 hours 26 minutes
  • CompletedJanuary 20, 2025 at 6:26 PMUTC
    Maintenance has completed successfully.
  • PlannedDecember 23, 2024 at 8:00 AMUTC

    Location:

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of DT10 Stalbridge.

    During this time, customers in the DT10 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

DEC18
331924:EMERGENCY MAINTENANCE AFFECTING SERVICES: BA11
CompletedMaintenance8 hours
  • CompletedDecember 18, 2024 at 5:00 PMUTC
    Maintenance has completed successfully
  • In progressDecember 18, 2024 at 9:00 AMUTC
    Maintenance is now in progress
  • PlannedDecember 18, 2024 at 9:00 AMUTC

    331924:EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Dec 2024 15:36hrs)

    Status: Currently open.
    Location: Mendip BA11.

    There is emergency maintenance taking place between the hours of 09:00 and 17:00 on *day and date in 18/12/2024 Customers may experience an interruption to services for up to 1 hour during this time.

    Please do not reset your equipment during this period.

    We apologise for the inconvenience this may cause.

    No updates for this incident yet.


DEC18
329826: MAINTENANCE AFFECTING SERVICES - DA10
CompletedMaintenance1 hour
  • CompletedDecember 18, 2024 at 9:00 AMUTC
    Maintenance has completed successfully
  • In progressDecember 18, 2024 at 8:00 AMUTC
    Maintenance is now in progress
  • PlannedDecember 18, 2024 at 8:00 AMUTC

    329826: MAINTENANCE AFFECTING SERVICES   Last updated:(17 Dec 2024 08:39hrs)

    Status: Currently open.
    Location: DA10 Eastern Quarry.

    There is essential maintenance taking place between the hours of 08:00 and 09:00 on 18/12/24. Customers may experience an interruption to services for up to 15 minutes during this time.

    Please do not reset your equipment during this period.


    We apologise for the inconvenience this may cause.

    No updates for this incident yet.

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