MTH Networks - Notice history

Freedom Fibre experiencing degraded performance

OFNL - Operational

98% - uptime
Oct 2024 · 99.46%Nov · 98.96%Dec · 96.94%

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Oct 2024
Nov 2024
Dec 2024

MS3 - Under maintenance

100% - uptime
Oct 2024 · 99.07%Nov · 100.0%Dec · 99.86%

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Oct 2024
Nov 2024
Dec 2024

Freedom Fibre - Degraded performance

100% - uptime
Oct 2024 · 100.0%Nov · 99.83%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

CityFibre - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Openreach - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Vodafone - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Glide - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

VoIP - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Leased Lines - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Notice history

Dec 2024

332691: INCIDENT AFFECTING BROADBAND SERVICES - BN13
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    Please find an update below:

    Update (27 Dec 2024 11:55hrs)
    Engineers are now onsite and investigating the fibre fault

    Further updates will be provided when further information becomes available

  • Investigating
    Investigating

    The OFNL Network have made us aware of an ongoing incident in the Worthing BN13 region:

    We are currently experiencing a network incident in the Worthing BN13 area affecting a small number of voice and broadband Internet services. Engineers are currently investigating the issue and will provide an update as soon as possible.

    Please do not reset your network equipment.

    We apologise on behalf of The OFNL Network for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.

    Thank you for your patience and understanding.

332576: INCIDENT AFFECTING BROADBAND SERVICES - NR34
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    Please find an update below:

    Third party carrier engineers are currently on site investigating this issue and will provide a further update at 14:00.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Update
    Update

    Please find an update below:

    It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area. The cable that supplies service in the area has broken and our third party carrier are dispatching engineers to continue investigating.

    We are working with the provider to resolve this issue and a further update will be provided once they are on site at 11:00

    We apologise again for the inconvenience caused and thank you for your patience

  • Identified
    Identified

    Our engineers have been investigating the problem and we are sending a field engineer to the site to check on essential network equipment that carries Internet traffic over a fibre optic backhaul link. At the same time we are working with the third-party supplier of the backhaul link, to check the link.

    Our field engineers ETA is 23:00hrs.

    We are continuing to work to resolve this issue and a further update will be provided as soon as possible.

  • Investigating
    Investigating

    332576: INCIDENT AFFECTING BROADBAND SERVICES Last updated:(23 Dec 2024 15:27hrs)
    Status: Currently open.
    Location: Wrentham, NR34.
    We are currently experiencing a network incident in Wrentham, NR34 affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.
    Please do not reset your equipment.
    We apologise for any inconvenience this may cause.
    No updates for this incident yet.

332069: THIRD PARTY MAINTENANCE AFFECTING SERVICES DT10 Stalbridge.
  • Completed
    January 20, 2025 at 6:26 PM
    Completed
    January 20, 2025 at 6:26 PM
    Maintenance has completed successfully.
  • Planned
    December 23, 2024 at 8:00 AM
    Planned
    December 23, 2024 at 8:00 AM

    Location:

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of DT10 Stalbridge.

    During this time, customers in the DT10 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

331924:EMERGENCY MAINTENANCE AFFECTING SERVICES: BA11
  • Completed
    December 18, 2024 at 5:00 PM
    Completed
    December 18, 2024 at 5:00 PM
    Maintenance has completed successfully
  • In progress
    December 18, 2024 at 9:00 AM
    In progress
    December 18, 2024 at 9:00 AM
    Maintenance is now in progress
  • Planned
    December 18, 2024 at 9:00 AM
    Planned
    December 18, 2024 at 9:00 AM

    331924:EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Dec 2024 15:36hrs)

    Status: Currently open.
    Location: Mendip BA11.

    There is emergency maintenance taking place between the hours of 09:00 and 17:00 on *day and date in 18/12/2024 Customers may experience an interruption to services for up to 1 hour during this time.

    Please do not reset your equipment during this period.

    We apologise for the inconvenience this may cause.

    No updates for this incident yet.


329826: MAINTENANCE AFFECTING SERVICES - DA10
  • Completed
    December 18, 2024 at 9:00 AM
    Completed
    December 18, 2024 at 9:00 AM
    Maintenance has completed successfully
  • In progress
    December 18, 2024 at 8:00 AM
    In progress
    December 18, 2024 at 8:00 AM
    Maintenance is now in progress
  • Planned
    December 18, 2024 at 8:00 AM
    Planned
    December 18, 2024 at 8:00 AM

    329826: MAINTENANCE AFFECTING SERVICES   Last updated:(17 Dec 2024 08:39hrs)

    Status: Currently open.
    Location: DA10 Eastern Quarry.

    There is essential maintenance taking place between the hours of 08:00 and 09:00 on 18/12/24. Customers may experience an interruption to services for up to 15 minutes during this time.

    Please do not reset your equipment during this period.


    We apologise for the inconvenience this may cause.

    No updates for this incident yet.

Nov 2024

(329262: THIRD PARTY MAINTENANCE AFFECTING SERVICES Bodmin PL31.
  • Completed
    January 20, 2025 at 6:26 PM
    Completed
    January 20, 2025 at 6:26 PM
    Maintenance has completed successfully.
  • Planned
    November 29, 2024 at 12:00 PM
    Planned
    November 29, 2024 at 12:00 PM

    Location: Bodmin PL31.

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of12:00 and 15:00 on 29/11/2024

    During this time, customers in the PL31 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

(I328619): THIRD PARTY MAINTENANCE AFFECTING SERVICES Tadley RG26 RG16 Basingstoke RG24 Farnham GU9.
  • Completed
    January 20, 2025 at 6:26 PM
    Completed
    January 20, 2025 at 6:26 PM
    Maintenance has completed successfully.
  • Planned
    November 29, 2024 at 12:00 AM
    Planned
    November 29, 2024 at 12:00 AM

    Location: Tadley RG26 RG16 Basingstoke RG24 Farnham GU9.

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 00:00-06:00 on Monday 02/12/2024

    During this time, customers in the XX area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

324473: MAINTENANCE AFFECTING SERVICES - DE24, DE27
  • Completed
    January 20, 2025 at 5:08 PM
    Completed
    January 20, 2025 at 5:08 PM
    Maintenance has completed successfully.
  • Planned
    November 28, 2024 at 12:00 AM
    Planned
    November 28, 2024 at 12:00 AM

    324473: MAINTENANCE AFFECTING SERVICES   Last updated:(27 Nov 2024 09:06hrs)

    Status: Currently open.
    Location: Derby DE24 DE72.

    There is essential maintenance taking place between the hours of 00:00-06:00 on Thursday 28/11/2024. Customers may experience an interruption to services for up to 1 hour during this time.

    Please do not reset your equipment during this period.

    We apologise for the inconvenience this may cause.

    No updates for this incident yet.

324471: MAINTENANCE AFFECTING SERVICES - NP4. NP44
  • Completed
    November 28, 2024 at 6:00 AM
    Completed
    November 28, 2024 at 6:00 AM
    Maintenance has completed successfully
  • In progress
    November 28, 2024 at 12:00 AM
    In progress
    November 28, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    November 28, 2024 at 12:00 AM
    Planned
    November 28, 2024 at 12:00 AM

    324471: MAINTENANCE AFFECTING SERVICES   Last updated:(27 Nov 2024 08:56hrs)

    Status: Currently open.
    Location: Cwmbran NP4 NP44.

    There is essential maintenance taking place between the hours of 00:00-06:00 on Thursday 28/11/2024. Customers may experience an interruption to services for up to 1 hour during this time.

    Please do not reset your equipment during this period.

    We apologise for the inconvenience this may cause.

    No updates for this incident yet.

329056: INCIDENT AFFECTING INTERNET AND PHONE SERVICES (TN12)
  • Resolved
    Resolved

    Please find an update below:

    Update (27 Nov 2024 19:27hrs)
    We have looked into this problem and found that there is a faulty piece of equipment on site. Our engineer is on their way to replace the equipment and expects to arrive by 21:00.

    We will provide another update by 22:00.

    We apologise for the inconvenience caused and thank you for your patience.


  • Investigating
    Investigating

    Please find an update below:

    We are currently experiencing a network incident in Tonbridge TN12 affecting internet and phone services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

Oct 2024

(319620): THIRD PARTY MAINTENANCE AFFECTING SERVICES (E14, E3)
  • Completed
    October 31, 2024 at 5:00 PM
    Completed
    October 31, 2024 at 5:00 PM
    Maintenance has completed successfully.
  • In progress
    October 31, 2024 at 9:00 AM
    In progress
    October 31, 2024 at 9:00 AM

    Location:

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 09:00 until 17:00 on Thursday, 31/10/2024.

    During this time, customers in the E14 and E3 areas may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

MS3 INCIDENT: HU5 and HU6
  • Resolved
    Resolved

    Please find an update below:

    We are pleased to report that affected services have been successfully restored, and they are now fully operational. Our teams will continue to closely monitor network performance and stability to ensure all services remain functional. While the root cause has been addressed, we are observing the situation carefully before officially declaring this incident fully resolved.

  • Update
    Update

    Please find an update below:

    Fault Identified: Our monitoring systems have identified that we have experienced a loss of service in CAB’s HUL121 and HUL122
     
    Investigation: Engineers are currently on site investigating to identify the cause of the outage and implement a fix.

    We expect MS3's next update to come at ~12:30pm.

  • Identified
    Identified

    The MS3 Network have made us aware of an ongoing incident in the HU5 and HU6 region.

    The MS3 Network has advised that the expected impact is as follows:

    Customers located in HU5 and HU6 will currently be experiencing interruption to their service, however we have engineers on site at present assessing the issue at present and working to restore the affected services asap.

    Please do not reset your network equipment.

    We apologise on behalf of The MS3 Network for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.

    Thank you for your patience and understanding.

MTH Networks Network issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    We have confidently been able to split this once-believed large-scale issue into 2 entirely separate cases.

    For information about the secondary issue, of which has seen an impact to services in the HU5 and HU6 regions, please see below:

    The above incident has since been resolved.

    We are, however, aware that the primary issue is still present. Our investigations are still ongoing, whereby we're doing all that we can to bring an expedited resolution to you all as soon as possible.

    We will keep you updated with any and all updates.

    Thank you for your patience.

  • Investigating
    Investigating

    We are aware of an issue that appears to be impacting the majority of homes supported under The MS3 Network. Investigations are being conducted by both MTH Networks and The MS3 Network as we speak, where we are treating this matter with the utmost importance.

    Thank you for your patience and understanding.

(319615): THIRD PARTY MAINTENANCE AFFECTING SERVICES (E20)
  • Completed
    October 30, 2024 at 5:00 PM
    Completed
    October 30, 2024 at 5:00 PM
    Maintenance has completed successfully
  • In progress
    October 30, 2024 at 9:00 AM
    In progress
    October 30, 2024 at 9:00 AM
    Maintenance is now in progress
  • Planned
    October 30, 2024 at 9:00 AM
    Planned
    October 30, 2024 at 9:00 AM

    Location:

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 09:00 and 17:00 on Wednesday, 30/10/2024.

    During this time, customers in the E20 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

(322835): THIRD PARTY MAINTENANCE AFFECTING SERVICES (B1)
  • Completed
    October 30, 2024 at 5:00 PM
    Completed
    October 30, 2024 at 5:00 PM
    Maintenance has completed successfully
  • In progress
    October 30, 2024 at 9:00 AM
    In progress
    October 30, 2024 at 9:00 AM
    Maintenance is now in progress
  • Planned
    October 30, 2024 at 9:00 AM
    Planned
    October 30, 2024 at 9:00 AM

    Location:

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 09:00 and 17:00 on Wednesday, 30/10/2024.

    During this time, customers in the B1 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

Oct 2024 to Dec 2024

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