MTH Networks - Notice history

System Under Maintenance

OFNL - Partial outage

98.16% uptime
Jun 2024 · 98.71%Jul · 98.12%Aug · 97.72%

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Jun 2024
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MS3 - Under maintenance

99.99% uptime
Jun 2024 · 99.98%Jul · 100.0%Aug · 100.0%

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Jun 2024
Jul 2024
Aug 2024

Freedom Fibre - Operational

100.0% uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2024
Jul 2024
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CityFibre - Under maintenance

100.0% uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2024
Jul 2024
Aug 2024

Openreach - Operational

99.88% uptime
Jun 2024 · 100.0%Jul · 99.65%Aug · 100.0%

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Jun 2024
Jul 2024
Aug 2024

Vodafone - Operational

100.0% uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2024
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Aug 2024

Glide - Operational

100.0% uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2024
Jul 2024
Aug 2024

VoIP - Operational

99.97% uptime
Jun 2024 · 100.0%Jul · 99.92%Aug · 100.0%

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Jun 2024
Jul 2024
Aug 2024

Leased Lines - Operational

100.0% uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2024
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Notice history

View current status

Aug 2024

AUG28
MS3 Emergency Maintenance - ETHERINGTON ROAD (HU6)
CompletedMaintenance4 hours
  • CompletedAugust 28, 2024 at 5:05 PMUTC
    Maintenance has completed successfully.
  • PlannedAugust 28, 2024 at 1:05 PMUTC

    The MS3 Network have advised us of some third-party maintenance that is scheduled to take place in the HU6 region. This maintenance is due occur between the hours of 14:05 - 18:05 on Wednesday 28/08/24. During this period, the specified area(s) may experience a disruption to their services.

    As part of this maintenance, which is aimed to improve your service as a whole, there may be several reboots of your MTH Networks and/or MS3 equipment performed. If this behaviour is witnessed, please do not panic; this is to be expected. Having said this, we must reinforce the importance of leaving the MS3 Modem plugged in and powered on. Failure to do so could result in the modem becoming in an errored state, later requiring an engineer visit to resolve, ultimately prolonging any impact to service.

    We do apologise on behalf of the MS3 Networks for the inconvenience this may cause.

AUG28
MS3 Emergency Maintenance - SURREY GARTH, TAUNTON ROAD, GOWER ROAD, DOON GARTH - (HU4)
CompletedMaintenance4 hours
  • CompletedAugust 28, 2024 at 3:25 PMUTC
    Maintenance has completed successfully.
  • PlannedAugust 28, 2024 at 11:25 AMUTC

    The MS3 Network have advised us of some third-party maintenance that is scheduled to take place in the POSTCODE region. This maintenance is due occur between the hours of 12:25 TO 16:25, on Wednesday 28/08/24. During this period, the specified area(s) may experience a disruption to their services.

    As part of this maintenance, which is aimed to improve your service as a whole, there may be several reboots of your MTH Networks and/or MS3 equipment performed. If this behaviour is witnessed, please do not panic; this is to be expected. Having said this, we must reinforce the importance of leaving the MS3 Modem plugged in and powered on. Failure to do so could result in the modem becoming in an errored state, later requiring an engineer visit to resolve, ultimately prolonging any impact to service.

    We do apologise on behalf of the MS3 Networks for the inconvenience this may cause.

INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: TQ6
ResolvedPartial outage6 hours 51 minutes
  • ResolvedUTC

    Update (22 Aug 2024 15:23hrs)
    This incident was closed on Thursday, August 22nd, 2024 at 15:23hrs.

    Update (22 Aug 2024 15:22hrs)
    Work to restore service was completed at 15:22 on 22/08/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

    Update (22 Aug 2024 11:11hrs)

  • UpdateUTC

    Update (22 Aug 2024 11:11hrs)
    We are currently awaiting the arrival of specialist third party engineers to arrive at site. They are currently expected to arrive at 14:30 to carry out repairs and restore services.

    We are working with the provider to resolve this issue and a further update will be provided at 14:30 or as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • UpdateUTC

    Update (22 Aug 2024 08:45hrs)
    It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area.

    We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • IdentifiedUTC

    317139: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(22 Aug 2024 06:58hrs)

    Status: Currently open.
    Location: Dartmouth TQ6.

    We are currently experiencing a network incident in Dartmouth TQ6 affecting voice and data services. Engineers are currently investigating the issue and will provide an update within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    No updates for this incident yet.

AUG21
(315634): THIRD PARTY MAINTENANCE AFFECTING SERVICES
CompletedMaintenance

  • Location: Aberdeen AB21.

    The OFNL Network have advised us of some third-party maintenance:

    "There is essential maintenance taking place between the hours of 09:00 and 17:00 on 21/08/2024. Customers may experience an interruption to services during this time."

    During this time, customers in the AB21 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

    August 21, 2024 at 8:00 AMUTC
AUG20
(309668): THIRD PARTY MAINTENANCE AFFECTING SERVICES
CompletedMaintenance

  • Location: Bedfordshire LU5.

    The OFNL Network have advised us of some third-party maintenance:

    "There is essential maintenance taking place between the hours of 09:00 on 20/08/2024 until 16:00 on 22/08/2024. Customers may experience an interruption to services during this time."

    During this time, customers in the LU5 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

    August 20, 2024 at 8:00 AMUTC

Jul 2024

(313975): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES - ST19
ResolvedDegraded performance9 hours 56 minutes
  • ResolvedUTC

    Update (26 Jul 2024 16:00hrs)
    This incident was closed on Friday, July 26th, 2024 at 16:00hrs.

    Update (26 Jul 2024 16:00hrs)
    Work to restore service was completed at 15:39 on Friday 26/07/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • UpdateUTC

    Please find an update from the OFNL Network below:

    Update (26 Jul 2024 16:00hrs)
    This incident was closed on Friday, July 26th, 2024 at 16:00hrs.

    Update (26 Jul 2024 16:00hrs)
    Work to restore service was completed at 15:39 on Friday 26/07/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • UpdateUTC

    Please find an update from the OFNL Network below:

    Update (26 Jul 2024 10:39hrs)
    Our engineer is on their way to site to investigate the cause of the fault. They expect to arrive by 12:30, so we will provide a further update by 13:30.

    We apologise again for the inconvenience caused and thank you for your patience.

  • InvestigatingUTC

    Location: ST19

    We are currently experiencing a network incident in Stafford ST19 affecting some customer's data and voice services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.

313825: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES  : ST19
ResolvedPartial outage5 hours 20 minutes
  • ResolvedUTC

    Update (25 Jul 2024 18:26hrs)
    This incident was closed on Thursday, July 25th, 2024 at 18:26hrs.

  • UpdateUTC

    Update (25 Jul 2024 15:38hrs)
    Our engineers have identified that the failed equipment requires a spare part from our stores.

    They have left site to pick up the required new part and are returning to site to fit the part.

    Our engineers ETA to return to site is 17:30.

    We will provide a further update as soon as possible.

  • UpdateUTC

    Update (25 Jul 2024 13:09hrs)
    Engineers have arrived on site to begin repairs.

    We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • IdentifiedUTC

    313825: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES  

    Status: Currently open.
    Location: Penkridge ST19.

    We are currently experiencing a network incident in Penkridge, ST19 affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

INCIDENT AFFECTING BROADBAND AND VOICE SERVICES ACROSS THE UK.
ResolvedMajor outage4 hours 31 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We are seeing services return to normal. We will monitor and provide a further update shortly.

  • IdentifiedUTC

    Our upstream carriers networking team are continuing to work on resolving the issue.

    Please accept our sincerest apologies for the inconvenience caused. We will provide a further update by 15:30

  • InvestigatingUTC

    Our Core Network Partners are aware of a critical issue, seeing an impact to a vast array of connections across the UK. Their investigations are underway as we speak, of which are being handled with the utmost priority.

    We apologise for any trouble and inconvenience caused here.

Hosted 3CX Inbound and outbound call failures
ResolvedPartial outage1 hour 58 minutes
  • ResolvedUTC

    The incident has been resolved. An RFO will be available upon request within 10 working days.

  • MonitoringUTC

    A fix has been implemented and we can see the call traffic returning to normal. Please retest and call our support teams if your calls are still experiencing any issues.

  • UpdateUTC

    We are seeing further reports of inbound call failures. We are currently investigating at the highest priority.

    Gradwell apologies any inconvenience and disruption this has caused you and want to thank you for your patience whilst we investigate and resolve this incident.

    We will provide a further update within the next hour.

  • UpdateUTC

    We are seeing inbound calls on numbers through one upstream supplier continue to fail. Inbound calls on numbers through other suppliers are routing correctly.

    Please be advised this has been escalated to the highest priority & our teams are working to restore the service as soon as possible.

  • IdentifiedUTC

    Our SIP Trunk providers have implemented a fix and we can see the call traffic returning to normal. Please retest and call our support teams if your calls are still experiencing any issues.

  • InvestigatingUTC

    We are aware of inbound and outbound call failures on our Hosted 3CX platforms. Please be advised this has been escalated to the highest priority & our teams are working to restore the service as soon as possible.

INCIDENT AFFECTING BROADBAND AND VOICE SERVICES (TN39)
ResolvedPartial outage5 hours 34 minutes
  • ResolvedUTC

    This incident was closed on Tuesday, July 23rd, 2024 at 20:25hrs.

  • MonitoringUTC

    Work to restore service was completed at 19:17 on 23/07/24.
    Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • UpdateUTC

    Update (23 Jul 2024 18:59hrs)
    Our engineer has arrived on-site and has identified the faulty equipment and will replace it.

    We will provide an update as soon as possible.


  • IdentifiedUTC

    We have identified that a key piece of equipment that helps provide fibre optic internet services to this area has failed.

    We have requested that one of our engineers travels to this site to investigate further.

    Our engineers ETA is 18:30

  • InvestigatingUTC

    We are currently experiencing a network incident in the Bexhill-On-Sea TN39 area affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

Jun 2024

JUN30
(309480): THIRD PARTY MAINTENANCE AFFECTING SERVICES - CV47
CompletedMaintenance

  • Location:

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 23:00 and 05:00 on 30/06/2024, and will continue into 01/07/2024. OFNL have advised around 6 hours of wait, but could carry on into the next day (01/07/2024).

    During this time, customers in the CV47 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

    June 30, 2024 at 10:00 AMUTC
JUN28
MS3 Emergency Maintenance - ACASTA WAY (HU9)
CompletedMaintenance2 hours
  • CompletedJune 29, 2024 at 12:40 AMUTC
    Maintenance has completed successfully
  • In progressJune 28, 2024 at 10:40 PMUTC
    Maintenance is now in progress
  • PlannedJune 28, 2024 at 10:40 PMUTC

    The MS3 Network have advised us of some third-party maintenance that is scheduled to take place in the HU9 region. This maintenance is due occur between the hours of 11:40 and 13:40, on Friday 28/06/2024. During this period, the specified area(s) may experience a disruption to their services.

    As part of this maintenance, which is aimed to improve your service as a whole, there may be several reboots of your MTH Networks and/or MS3 equipment performed. If this behaviour is witnessed, please do not panic; this is to be expected. Having said this, we must reinforce the importance of leaving the MS3 Modem plugged in and powered on. Failure to do so could result in the modem becoming in an errored state, later requiring an engineer visit to resolve, ultimately prolonging any impact to service.

    We do apologise on behalf of the MS3 Networks for the inconvenience this may cause.

JUN28
MS3 Emergency Maintenance - RUTLAND ROAD (HU5)
CompletedMaintenance

  • The MS3 Network have advised us of some third-party maintenance that is scheduled to take place in the HU5 region. This maintenance is due occur between the hours of 09:35 and 12:35, on Friday 28/06/2024. During this period, the specified area(s) may experience a disruption to their services.

    As part of this maintenance, which is aimed to improve your service as a whole, there may be several reboots of your MTH Networks and/or MS3 equipment performed. If this behaviour is witnessed, please do not panic; this is to be expected. Having said this, we must reinforce the importance of leaving the MS3 Modem plugged in and powered on. Failure to do so could result in the modem becoming in an errored state, later requiring an engineer visit to resolve, ultimately prolonging any impact to service.

    We do apologise on behalf of the MS3 Networks for the inconvenience this may cause.

    June 28, 2024 at 8:35 AMUTC
JUN27
(304685): MAINTENANCE AFFECTING SERVICES
CompletedMaintenance

  • Location:

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 09:00 and 16:00 on Thursday, 27/06/24.

    During this time, customers in the RG45 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

    June 27, 2024 at 8:00 AMUTC
INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: EX4
ResolvedDegraded performance17 hours 25 minutes
  • ResolvedUTC

    Update (26 Jun 2024 09:16hrs)


    This incident was closed on Wednesday, June 26th, 2024 at 09:16hrs.

    Update (26 Jun 2024 09:16hrs)
    Work to restore service was completed at 09:15 on 26/06/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

    Update (26 Jun 2024 07:39hrs)
    Our engineers have been investigating the problem and have identified that this incident has been caused by a suspect break to a fibre optic cable used to supply our broadband services in this area.

    We were unable to fix the problem yesterday and our engineers will be re-attending site today to continue working on the fault.

    We are continuing to work to resolve this issue and a further update will be provided as soon as possible.

  • IdentifiedUTC

    309866: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(25 Jun 2024 18:45hrs)

    Status: Currently open.
    Location: Exeter EX4.

    We are currently investigating a fault on our broadband network. This fault has caused a loss of broadband and voice services to a small number of customers in the Exeter EX4 area. Our engineers will provide an update as soon as possible.

    Please do not reset your equipment.

    No updates for this incident yet.

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