MTH Networks - Notice history

All systems operational

OFNL - Operational

75% - uptime
Dec 2023 · 100.0%Jan 2024 · 66.17%Feb · 58.79%

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MS3 - Operational

100% - uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Freedom Fibre - Operational

100% - uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Openreach - Operational

100% - uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Vodafone - Operational

100% - uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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VoIP - Operational

100% - uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Glide - Operational

100% - uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Dec 2023
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Notice history

Feb 2024

INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: NN8
  • Resolved
    Resolved

    Update (29 Feb 2024 11:09hrs)
    This incident was closed on Thursday, February 29th, 2024 at 11:09hrs.

    Update (29 Feb 2024 11:08hrs)
    Engineers working on behalf of our third party have replaced a failed module in the exchange. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Identified
    Identified

    Update (29 Feb 2024 10:05hrs)
    We have identified an issue with a third party carrier that provides service to us in this area. Third party carrier engineers are currently on their way to the local exchange to continue their investigations. They are expected to be at the local exchange shortly and will provide us further updates by midday.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Investigating
    Investigating

    295242: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(29 Feb 2024 08:27hrs)

    Status: Currently open.
    Location: Wellingborough NN8.

    We are currently experiencing a network incident in Wellingborough, NN8 affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    No updates for this incident yet.

(294923): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    **Location: Devon TQ10**

    We are currently experiencing a network incident in Devon TQ10 affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.

(294916): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES
  • Resolved
    Resolved

    Please find an update from the OFNL Network below:

    Work to restore service was completed at 1:15PM on 27/02/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Identified
    Identified

    Please find an update from the OFNL Network below:

    It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area.

    We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Investigating
    Investigating

    **Location: East Kilbride G75**

    We are currently experiencing a network incident in East Kilbride, G75 affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.

(294889): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES
  • Resolved
    Resolved

    Please find an update from the OFNL Network below:

    Update (27 Feb 2024 11:09hrs)
    Engineers have been investigating the problem and found that our equipment suffered an unscheduled interruption to power. We are continuing to work to resolve why this occurred.

    Service was restored at 10:46 on 27/02/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Investigating
    Investigating

    **Location: Brooklands MK10**

    We are currently experiencing a network incident in Brooklands, MK10 affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.

(294565): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES
  • Resolved
    Resolved

    Please find an update from the OFNL Network below:

    Work to restore service was completed at 10:03 on 24-02-2024. Reason for outage: Third-party provider equipment failure.

    Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Identified
    Identified

    Please find an update from the OFNL Network below:

    It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area.

    We are working with the provider to resolve this issue and a further update will be provided as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Investigating
    Investigating

    Location: Dartford DA1

    We are currently experiencing a network incident in Dartford DA1 affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.

Jan 2024

(290087): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Please find an update from the OFNL Network below:

    Work to restore service was completed at 11:02 on 21/01/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Identified
    Identified

    Please find an update from the OFNL Network below:

    It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area.

    We are working with the provider to resolve this issue and a further update will be provided as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Investigating
    Investigating

    Location: Holt BA14

    We are currently experiencing a network incident in Holt BA14 affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.

EMERGENCY NETWORK MAINTENANCE
  • Completed
    January 18, 2024 at 2:45 PM
    Completed
    January 18, 2024 at 2:45 PM

    Good afternoon,

    We would like to inform you that we will be performing emergency network maintenance between 14:45 and 15:30. This maintenance is critical to maintaining the integrity of our network and ensuring that our services continue to operate at an optimal level.

    During the maintenance period, you may experience some slight impact on your broadband services. We understand that any disruption to your service can be frustrating, and we apologise for any inconvenience this may cause. However, we would like to assure you that our team will work diligently to complete the maintenance as quickly and efficiently as possible, with the aim of minimising any impact on your service.

    Please do not reset your equipment. If you remain without an internet connection after exceeding the given range, please let us know immediately. You can find the various avenues for attaining our support below:

    Our typical operating hours are as follows:

    • Monday-Friday: 08:00-20:00
    • Saturday & Sunday: 11:00-20:00

    As always, if there is anything else that we can assist you with at all, or if you have any questions, please do not hesitate to let us know.

    We apologise in advance for any inconvenience that this may result in. However, we can assure you that this emergency maintenance is absolutely within your best interest.

    Kind regards,
    Your MTH Networks Team

(289839): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: CM23
  • Resolved
    Resolved

    Please find an update from the OFNL Network below:

    Work to restore service was completed at 19:10 on 18/01/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Identified
    Identified

    Please find an update from the OFNL Network below:

    Our engineers have been investigating the problem and have identified that this incident has been caused by a suspect break to a fibre optic cable used to supply our services in this area.

    Our engineer on-site has narrowed down the location of the suspect fibre break and we have requested help from our third party supplier.

    There is no Estimated Time of Repair(ETR) available at this time.

    We are continuing to work to resolve this issue and a further update will be provided as soon as possible

  • Investigating
    Investigating

    Location: Bishop's Stortford CM23

    We are currently experiencing a network incident in the Bishop's Stortford are affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.

(289741): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: NG3 2
  • Resolved
    Resolved

    Please find an update from the OFNL Network below:

    Work to restore service was completed at 11:21 on 18/01/24. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Identified
    Identified

    Please find an update from the OFNL Network below:

    It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area. The third party carrier is investigating a hardware failure within their network.

    We are working with the provider to resolve this issue and a further update will be provided as soon as possible.

  • Investigating
    Investigating

    Location: Nottingham NG3 2

    We are currently experiencing a network incident in the Nottingham NG3 2 area affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.

INCIDENT AFFECTING BROADBAND AND VOICE SERVICES : SR3
  • Resolved
    Resolved

    Update (10 Jan 2024 14:11hrs)

    This incident was closed on Wednesday, January 10th, 2024 at 14:11hrs.

    Update (10 Jan 2024 14:11hrs)

    Work to restore service was completed at 13:26 on 10/11/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Identified
    Identified

    288686: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES
    Last updated:(10 Jan 2024 12:02hrs)
    Status: Currently open.
    Location: Chapelgarth, SR3.
    We are currently experiencing a network incident in Chapelgarth, SR3 affecting data and voice services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.
    No updates for this incident yet.

Dec 2023

INCIDENT AFFECTING BROADBAND AND VOICE SERVICES : C03, C05, C06
  • Resolved
    Resolved

    Update (19 Dec 2023 14:21hrs)

    This incident was closed on Tuesday, December 19th, 2023 at 14:21hrs.

    Update (19 Dec 2023 14:21hrs)

    It has been identified that this incident was caused by an issue with a third party carrier, who provide service to us in this area. Our field engineer arrived on-site and powercycled the third party carriers network equipment, as well as performing checks on their fibre optic cabling.

    The third party carrier resolved an issue in their network.

    Work to restore service was completed at 12:52 on 19/12/23.
    Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Update
    Update

    Update (19 Dec 2023 11:12hrs)
    Our engineers have been investigating the problem and have requested a field engineer visit our site to inspect our network equipment.

    Our field engineer's current ETA is 13:00 on 19/12/23.

    We are continuing to work to resolve this issue and a further update will be provided as soon as possible.

  • Identified
    Identified

    286643: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES
    Last updated:(19 Dec 2023 08:51hrs)
    Status: Currently open.
    Location: Colchester C03, C05, C06.
    We are currently experiencing a network incident in the Colchester C05 and C06 postcode areas, affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.
    No updates for this incident yet.

(285939): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES
  • Resolved
    Resolved

    Update (13 Dec 2023 13:28hrs)
    This incident was closed on Wednesday, December 13th, 2023 at 13:28hrs.

    Update (13 Dec 2023 13:28hrs)
    Work to restore service was completed at 12:06 on 13/12/2023. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Investigating
    Investigating

    Location: Lichfield WS14

    We are currently experiencing a network incident in Lichfield WS14 affecting data and voice services for a small number of customers.

    Engineers are currently investigating the issue and will provide an update as soon as possible.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.

285342: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES : BN27
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    Update (08 Dec 2023 23:05hrs)
    Our engineers have been investigating the problem and have identified that this incident has been caused by suspect fault in the fibre optic cabling used to supply our services in this area.

    Our engineer on-site has narrowed down the location of the problem but we will need to return to site with replacement equipment.

    We have requested that an engineer revisits our site on Monday 11th December with additional test equipment.

    We will provide a further update on Monday 11th December.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

  • Identified
    Identified

    Last updated:(08 Dec 2023 13:01hrs)
    Status: Currently open.
    Location: Horsebridge, BN27.
    We are currently experiencing a network incident in Horsebridge, BN27 affecting data and voice services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.
    Update (08 Dec 2023 14:18hrs)
    An engineer is on their way to site with an estimated arrival time of 16:00. They will perform their initial inspection to determine what the fault is, and we will pass on their update here by 17:00.

    We apologise again for the inconvenience caused and thank you for your patience.

285159 : INCIDENT AFFECTING BROADBAND SERVICES
  • Resolved
    Resolved

    Location: Hockley SS5

    We are currently experiencing a network incident in specify area or all areas affecting voice/data/both services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.

284969: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES - BN27
  • Resolved
    Resolved

    Location: Horsebridge BN27

    We are currently experiencing a network incident in Horsebridge affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.

Dec 2023 to Feb 2024

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