MTH Networks - Notice history

Please find an update from the OFNL Network below:

Work to restore service was completed at 04:30 on 24/07/2023. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (22 Jul 2023 22:51hrs)
It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area.

Customers may experience unreliable, intermittent or degraded broadband service.

We are working with the provider to resolve this issue and a further update will be provided as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Update (22 Jul 2023 17:41hrs)
It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area.

We are working with the provider to resolve this issue and a further update will be provided as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Update (24 Jul 2023 17:26hrs)
This incident was closed on Monday, July 24th, 2023 at 17:26hrs.

Update (24 Jul 2023 17:24hrs)
Work to restore service was completed at 16:30 on 24/07/23. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (24 Jul 2023 12:58hrs)
Work will be underway shortly to install the new fibre cable. We anticipate it may take some time to complete the install and restore services. We expect a further update by 17:00 today.

We apologise again for the inconvenience caused and thank you for your patience.

Update (24 Jul 2023 11:05hrs)
Engineers are delayed arriving to site and are expected to arrive at 13:00. We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Please find an update from the OFNL Network below:

Engineers are expected on site within the next two hours to begin work on restoring service. We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Update (22 Jul 2023 21:53hrs)
Engineers have been investigating the problem and have isolated the fault to a small number of customers. The fault will require a repair to a section of fibre optic cable. Engineers will return to site first thing on Monday 24th to work on a permanent repair.

We apologise again for the inconvenience caused and thank you for your patience.

Update (22 Jul 2023 17:34hrs)
Engineers have been investigating the problem and found a fault with the fibre optic networking in the area.

Engineers are currently on-site and are continuing to work to resolve this issue.

A further update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Work to restore service was completed at 14:52 on 22/07/23. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

This incident has been resolved.

Please find an update from the OFNL Network below:

Work to restore service was completed at 15:01 on 07/07/23. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (07 Jul 2023 11:32hrs)
It has been identified that this incident has been caused by an issue with a third-party carrier, who provide service to us in this area. They have confirmed that equipment they manage has failed within the local exchange. They expect to have an engineer on site by 14:30 to start local investigations.

We are working with the provider to resolve this issue and a further update will be provided by 16:30 or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Update (07 Jul 2023 10:12hrs)
Engineers have been investigating the problem and found that the third-party link that provides service to the site is not working. We have escalated the issue to the third-party and we have an engineer on route to the site. We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Update (29 Jun 2023 18:38hrs)
Work to restore service was completed at 18:30 on Thursday 29/06/2023. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (29 Jun 2023 11:29hrs)
Engineers are on-site and progressing with the fibre repair work.

Further updates will be provided as soon as possible.

We apologise for the inconvenience caused and thank you for your patience.

Update (29 Jun 2023 07:47hrs)
Engineers are expected to be on-site this morning to progress the planned fibre-strike repair work.

Further updates will be provided as soon as possible.

We apologise for the inconvenience caused and thank you for your patience.

Update (28 Jun 2023 14:39hrs)
Engineers have been investigating the problem and found that this incident has been caused by a fibre-strike, by a third-party working on-site.

Third-party engineers are scheduled to perform repair works tomorrow, 29/06/23.

Further updates will be provided as soon as possible.

We apologise for the inconvenience caused and thank you for your patience.

Update (26 Jun 2023 13:27hrs)
Work to restore service by our third-party supplier was completed at 11:46 on 26/06/23. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Please find an update from the OFNL Network below:

It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area.

We are working with the provider to resolve this issue and a further update will be provided within 2 hours or sooner.

We apologise again for the inconvenience caused and thank you for your patience.

Update (21 Jun 2023 20:52hrs)
This incident was closed on Wednesday, June 21st, 2023 at 20:52hrs.

Update (21 Jun 2023 20:51hrs)
Work to restore service was completed at 16:00 on Wednesday 21/06/2023. It was identified that our equipment experienced a power outage. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (21 Jun 2023 12:35hrs)
Our engineer is travelling to site to investigate the problem. Their current ETA is 14:00.

A further update will be provided within 2 hours or as soon as possible.

Please find an update from the OFNL Network below:

Work to restore service was completed at 08:04 on 21/06/23. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (20 Jun 2023 15:28hrs)
Our engineers are on-site installing the temporary generator to supply Low Voltage power.

Power should be restored within the hour, along with customer services.

After this, services will remain at risk until the permanent power solution has been put in place, which we are also currently progressing.

We apologise for any inconvenience this may cause.

Update (20 Jun 2023 13:42hrs)
The power could not be sustained on the previously mentioned temporary solution. As such, we have now directed another of our engineers to attend site with a generator which should provide more reliable temporary power.

We will provide a further update as soon as the engineer provides us with their ETA. The power should be restored shortly after their arrival, along with customer services.

After this, services will remain at risk until the permanent power solution has been put in place, which we are also currently progressing.

We apologise for any inconvenience this may cause.

Update (20 Jun 2023 12:02hrs)
We have identified that our equipment has been affected by a loss of low voltage power.

Our engineer on-site is organising temporary power. You may still experience a loss of service until power is fully restored.

Please do not reset your equipment.

We will provide an update as soon as possible or within 2 hours.

We apologise for any inconvenience this may cause.

Update (20 Jun 2023 09:20hrs)
Engineers have been investigating this outage. We are unable to ascertain the nature of the outage so we have dispatched a Field Engineer to visit the site.

Our Field Engineers ETA is 10:30.

We will continue to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Please find an update from the OFNL Network below:

Update (18 Jun 2023 23:35hrs)
This incident was closed on Sunday, June 18th, 2023 at 23:35hrs.
Work to restore service was completed at 23:15 on 18/06/23. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Please find an update from the OFNL Network below:

Engineers investigating the outage have identified an issue with the backhaul connection for this site, an engineer has been dispatched and should arrive at site by 21:00 18/06/2023 (9PM). An update will provided by 10PM.
We apologise again for the inconvenience caused and thank you for your patience.

Please find an update from the OFNL Network below:

Work to restore service was completed at 10:14 on 27/05/2023. Customers >should now find services to be working as expected. We will continue to monitor >services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual >cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your >patience throughout this issue.

Please find an update from the OFNL Network below:

Third-party engineers are continuing to repair the damaged fibre. Work continued overnight and the engineers are now working on splicing the last remaining fibre tube.

We are working with the provider to resolve this issue and a further update will be provided as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Please find an update from the OFNL Network below:

Third-party engineers are continuing to repair the damaged fibre, the work has been quite extensive due to the severity of the breaks.

We are working with the provider to resolve this issue and a further update will be provided as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Please find an update from the OFNL Network below:

Third party engineers are continuing to repair damaged fibre, the work has been quite extensive due to the severity of the breaks.

We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Please find an update from the OFNL Network below:

It has been identified that the third-party that provide services to us in this area have experienced damage to their fibre network. The provider has dispatched engineering teams to work on and resolve the fault as soon as possible.

We will continue to work with the third-party provider and will provide an update as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Please find an update from the OFNL Network below:

We have replaced failed equipment on our network, but there is a further fault ongoing on a 3rd parties network. That 3rd party currently has their own engineers attempting resolution.

A further update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Please find an update from the OFNL Network below:

We have replaced failed equipment on our network, but there is a further fault ongoing on a 3rd parties network. That 3rd party currently has their own engineers attempting resolution.

A further update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Please find an update from the OFNL Network below:

Our engineers are continuing to work to resolve this issue, replacing the failed equipment and testing the network links supplied by our third-party supplier.

A further update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Please find an update from the OFNL Network below:

Our engineers are continuing to work to resolve this issue, replacing the failed equipment and testing the network links supplied by our third-party supplier.

A further update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Please find an update from the OFNL Network below:

Engineers have attended site and after investigating the problem have found that equipment has failed in our telecommunications cabinet. We are continuing to work to resolve this issue and replace the failed equipment.

A further update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.